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Nothing is wrong! We want to be as honest as possible about when you’ll receive your Gopuff order. If your delivery estimate changes for any reason, we update your ETA immediately so you know when to expect your order. ETA’s may be adjusted for a variety of reasons: road conditions, weather conditio
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Your Gopuff Order
In some Gopuff locations, alcohol and non-alcohol products are charged separately. If you place an order containing alcohol, and see two transactions from Gopuff immediately following your order, you're in a location where this is the case. The total of your two transactions will match the order tot
Payments, Coupons and Discounts
We want you to have an amazing experience and the best customer service every time you order. We would be happy to help you with this, please reach out to our Customer Service Team by going to the Gopuff app, clicking the account icon at the bottom of the page, and selecting Help.
By going to the Gopuff app, clicking the account icon at the bottom of the page, and selecting Help.
About Gopuff
To sign up to be a Gopuff Delivery Partner, you’ll need the following documents:Valid U.S. driver’s license*Vehicle or Car insurance in your name*In some locations, you may be asked for Vehicle Registration, Inspection or other documents.*Those who are delivering by bike are not required to have a
Become a Delivery Partner
If you don’t wish to deliver alcohol while earning with Gopuff, you can indicate this preference in the Account Preference page of the Gopuff Driver app. You can edit this preference at any time, and any changes made will take into effect at the start of your next delivery session. *Please note tha
Delivering Alcohol and Other Regulated Products
We sincerely apologize for the mistake! Gopuff has a high standard of ensuring that temperature-sensitive items arrive as desired. We would be happy to correct this, please reach out to our Customer Service Team by going to the Gopuff app, clicking the account icon at the bottom of the page, and sel
If you have an existing Gopuff account, but do not have access to login on your phone, you can login on another device. Please enter the phone number associated with your account, and we’ll send the 4 digit verification code to both your phone and the email address associated with your account. You
Your Gopuff Account
Thank you for your interest in using our service! We apologize that we are not currently in your area. We have more locations coming soon! Please check back periodically in the app to see if we have added a Gopuff location near you. We look forward to serving you in the future.
We operate hundreds of micro-fulfillment centers, delivering to customers in more than 1,00 cities across the U.S., U.K., and France, and we're growing every month. Enter your address at www.gopuff.com to see if we currently deliver to you.
We sincerely apologize for the mistake! We would be happy to correct this, please reach out to our Customer Service Team by going to the Gopuff app, clicking the account icon at the bottom of the page, and selecting Help.
The My Stats page is replacing the Weekly Summary to give you more transparency and real-time feedback on your 100 most recent orders. The new My Stats page will be rolling out to US delivery partners over the course of the next four weeks. If you're looking for information about the Weekly Sum
Account Info
To earn with Gopuff, you first need to set up your Stripe account. Stripe is our payments platform, offering fast, secure payments and an easy login experience for Gopuff delivery partners. To set up your Stripe account, follow these steps:Download the Gopuff Driver appOpen the app and tap Account
Delivery Partner Pay
We sincerely apologize for the mistake! Gopuff has a high standard of ensuring that we provide our customers with fresh and reliable products. We would be happy to correct this, please reach out to our Customer Service Team by going to the Gopuff app, clicking the account icon at the bottom of the p
You should have received an email from Stripe (express@stripe.com) with instructions about how to confirm your tax information and tax information delivery preference (e-delivery or mail). Regardless of your delivery preference, it's important that you verify both your email address and postal
The goal of these guidelines is to help foster a delivery partner community rooted in Safety, Respect, and Integrity, all while upholding Gopuff’s Standards of Service. These guidelines are in place to protect delivery partners and to ensure a safe and professional experience for all who use the Gop
Community Guidelines
Requirements for being a Gopuff Delivery Partner To be a Gopuff Delivery Partner, you need to meet the following requirements:21+ years oldValid U.S. driver’s licenseVehicle and car insurance in your nameSmartphone with the most up-to-date operating systemWilling & able to pass a pre-paid regul
If your customer's order includes alcohol or other regulated products, you will automatically be prompted through the Gopuff Driver app to scan their ID. The process below helps ensure a compliant delivery:When the customer presents their ID, examine the front and back and confirm that it (a) is th
In order to protect your personal and financial information, our agents do not have a way to accept payment over the phone. You will need to place an order through our app, but please feel free to reach out to our Customer Service Team if you’re having trouble navigating the order experience! You c
How do I know if I’m eligible to deliver alcohol and other regulated products?In order to deliver alcohol and other regulated products, you must:Be 21+ years oldHave a valid driver's licenseHave passed a criminal background checkComplete an alcohol certification course (if applicable)Do I need
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