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Regardless of whether you’re delivering on-demand or during a scheduled block, the following pay components will make up your total earnings: Base Pay This is what you earn for every trip you accept and complete, and it's determined by the estimated time and effort required to complete the trip. Whe
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Delivery Partner Pay
To go online and start receiving trip offers, follow these steps: Swipe “Go Online” Select the Gopuff facility you want to deliver from Head to that facility to start receiving trip offers! Tip: You may receive a trip offer once you’re a few minutes away from the facility. This is to help you spend
Delivering
Check the app or order page and enter your address to confirm your area's minimum. Order minimums can fluctuate from time to time enabling efficiency in delivering orders.
About Gopuff
We sincerely apologize for the mistake! We would be happy to correct this, please reach out to our Customer Service Team by going to the Gopuff app, clicking the account icon at the bottom of the page, and selecting Help.
Your Gopuff Order
Missions are incentives that offer you additional opportunities to earn, most commonly by completing a certain number of deliveries in a set period of time or by getting an extra dollar amount on each delivery. Missions are periodically offered to eligible delivery partners in the Earnings tab of th
At some (but not all) Gopuff facilities, delivery partners have the option to request scheduled blocks in the driver app. Scheduled blocks are facility-specific, so if you’re granted one, you’re expected to be online at that facility and available to take orders for the entire duration of the block.
When to Deliver
Returning Canceled Orders (New Process Launched July 17) Note: Starting July 17, this new return process is rolling out to all Gopuff locations in the US. Why do orders get canceled? In most cases, an order is canceled by the delivery partner (via Customer Support) or by the customer. Customer-initi
Absolutely! We'd love to hear your product suggestions, tweet us @gopuff what product you'd like us to offer next!
You definitely can! Please keep in mind that we do sell some age-controlled products, so the intended recipient will need to be of age if any of those products are ordered. Updates regarding your delivery will be sent to your mobile phone. Please keep this in mind, as you may need to act as the go-b
Nothing is wrong! We want to be as honest as possible about when you’ll receive your Gopuff order. If your delivery estimate changes for any reason, we update your ETA immediately so you know when to expect your order. ETA’s may be adjusted for a variety of reasons: road conditions, weather conditio
Please note that the examples in this section are for illustrative purposes only. What you see below may not apply to your specific case. What if I’m not sure about my Business Ownership Structure? While Sole Proprietorship is the most common form of business structure, and what most Gopuff delive
Become a Delivery Partner
Being a delivery partner with Gopuff means you can enjoy the flexibility of working on your own terms. When you deliver on-demand, you can be online for as little or as long as you want, whenever you want. This is our most popular and most flexible earning option, and it’s available to all delivery
Refunds generally take 3-5 Business Days to process (not including weekends or holidays). In some instances, funds may be returned in the form of a Voided Transaction instead of a manual refund. In these instances, you will see a pending charge fall off of your account instead of a positive credit i
Payments, Coupons and Discounts
In order to deliver alcohol and other age-restricted products, you must complete a responsible delivery course where you will learn about the rules and regulations for delivering regulated products during the sign-up process. Additional alcohol delivery certification may be required and vary from st
Managing your Work Locations As a delivery partner, you now have the ability to manage your work locations directly in the Gopuff Driver app. Whether you’re relocating to a new city or just want to explore delivering from other Gopuff locations in your area, You can make these changes at your conven
Account Info
We’re so sorry that your order couldn’t be delivered as planned. The delivery process contains many variables that sometimes prevent orders from being delivered, including but not limited to weather conditions, local circumstances, and the inability to contact a customer at the point of delivery. An
We want you to have an amazing experience and the best customer service every time you order. We would be happy to help you with this, please reach out to our Customer Service Team by going to the Gopuff app, clicking the account icon at the bottom of the page, and selecting Help.
We're so sorry that you had a bad experience with your delivery partner. We want you to have an amazing experience and the best customer service every time you order. We would be happy to speak with you, please reach out to our Customer Service Team by going to the Gopuff app, clicking the account i
Discounts designed with you in mind At Gopuff we're committed to providing a great experience for Delivery Partners and making valuable deals and discounts available through our business partnerships. FUTURE Health Gopuff is partnering with FUTURE Health to provide delivery partners access to unli
Perks and Partnership
Stripe Connect is the platform that allows delivery partners to be paid for the services they offer on Gopuff. I have an existing Stripe account with another company. Do I need to create a new Stripe account? Yes, you still need to create an account with Stripe for Gopuff in order to get paid. The o
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