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Delivery partners in the State of California who received notification of contract termination are eligible to appeal their deactivation. The option to appeal a contract termination will be detailed at the end of the relevant contract termination email. You will have up to one week to submit any r
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Earning in California
In order to connect you with our platform, Gopuff relies on a GPS signal from your Gopuff Driver app. If you’re experiencing trouble connecting the app, try these troubleshooting tips: iOS Users Android Users Permissions and Settings Make sure your have the following permissions enabled for the Gopu
Troubleshooting the Driver App
Managing your Work Locations As a delivery partner, you now have the ability to manage your work locations directly in the Gopuff Driver app. Whether you’re relocating to a new city or just want to explore delivering from other Gopuff locations in your area, You can make these changes at your conven
Account Info
How do I know if I’m eligible to deliver alcohol and other regulated products? In order to deliver alcohol and other regulated products, you must: Be 21+ years old Have a valid driver's license Have passed a criminal background check Complete an alcohol certification course (if applicable) Do I need
Delivering Alcohol and Other Regulated Products
Notice of Rights and Policy & Procedure Visit the following direct links for more information: Seattle Paid Sick & Safe Time - Notice of Rights Seattle Paid Sick & Safe Time - Policy & Procedure How to use PSST in the Gopuff Driver app If you have 1 or more days of PSST available, you’ll now see
Earning in Seattle
To go online and start receiving trip offers, follow these steps: Swipe “Go Online” Select the Gopuff facility you want to deliver from Head to that facility to start receiving trip offers! Tip: You may receive a trip offer once you’re a few minutes away from the facility. This is to help you spend
Delivering
Regardless of whether you’re delivering on-demand or during a scheduled block, the following pay components will make up your total earnings: Base Pay This is what you earn for every trip you accept and complete, and it's determined by the estimated time and effort required to complete the trip. Whe
Delivery Partner Pay
Your Trip Offer provides helpful information about your trip so you can make an informed decision about whether or not you’d like to accept it. Trip Offers: Frequently Asked Questions What is a trip offer and what does it include? Your Trip Offer includes key information about that particular trip
If your customer's order includes alcohol or other regulated products, you will automatically be prompted through the Gopuff Driver app to scan their ID. The process below helps ensure a compliant delivery: When the customer presents their ID, examine the front and back and confirm that it (a) is
*NEW: Scan the barcode of the bin containing your order to complete the pickup process. Rolling out in certain markets starting October 15. Keep an eye out for in-app updates! Once you’ve accepted a trip offer, it’s time to head inside the Gopuff facility to pick up your order(s). Picking up an or
What are the age and ID verification requirements for delivering alcohol and regulated products? When an order includes an alcoholic beverage, the law requires you to verify the age of the customer before you hand over the alcohol. You can only deliver alcohol if the customer is 21 years of age or o
After finishing the process of setting up your Stripe account, you will have some questions. We are here to help! When do I get paid? Gopuff’s pay cycle runs every Monday at 5AM local time through the following Monday at 4:59AM. We process your weekly pay on Tuesdays, and it may take a few days t
Why am I being put on a waitlist? If the location you selected is currently at capacity for drivers/bikers, you will be placed on a waitlist and notified via email. You will remain on the waitlist until there is a need for more delivery partners in that area. What if I want to apply for a differ
Become a Delivery Partner
In order to comply with state and local regulations in many of the markets Gopuff operates in, general discounts and credits cannot be applied to alcohol items in most cases. This restriction also applies to Puff Points Rewards.
Payments, Coupons and Discounts
Delivering orders with Gopuff is easy, and the app will guide you every step of the way. To keep it simple, we’ve highlighted some of the key steps you can expect to encounter on delivery: Starting the Drop Off When you arrive at the customer’s address and click “Start Drop-Off,” you’ll be prompted
Please ensure you are entering the correct phone number when logging into your Gopuff account. A 4 digit verification code will be sent to your phone number and to the email address associated with your Gopuff account. If you are not receiving the verification code, please contact our Customer Servi
Your Gopuff Account
By going to the Gopuff app, clicking the account icon at the bottom of the page, and selecting Help.
About Gopuff
We sincerely apologize for the mistake! We would be happy to correct this, please reach out to our Customer Service Team by going to the Gopuff app, clicking the account icon at the bottom of the page, and selecting Help.
Your Gopuff Order
Some of Gopuff promotions and discounts will be automatically applied to your order. To see if you have any discounts on your account, you can add any product to your bag and visit the bag page. If there are auto-applied discounts, you will see the discounts applied to your order subtotal. To enter
Requirements for being a Gopuff Delivery Partner To be a Gopuff Delivery Partner, you need to meet the following requirements: 21+ years old Valid U.S. driver’s license Vehicle and car insurance in your name Smartphone with the most up-to-date operating system Willing & able to pass a pre-paid reg
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