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What are the age and ID verification requirements for delivering alcohol and regulated products? When an order includes an alcoholic beverage, the law requires you to verify the age of the customer before you hand over the alcohol. You can only deliver alcohol if the customer is 21 years of age or o
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Delivering Alcohol and Other Regulated Products
If your customer's order includes alcohol or other regulated products, you will automatically be prompted through the Gopuff Driver app to scan their ID. The process below helps ensure a compliant delivery: When the customer presents their ID, examine the front and back and confirm that it (a) is
Certain states restrict the sale of Dextromethorphan (DXM) to customers who are 18 or older. DXM is a cough suppressor found in common over-the-counter cold medications, such as Vicks DayQuil™/NyQuil™, Mucinex DM™, and Tylenol Cough & Cold™. In applicable states, orders containing DXM will require
The My Stats page is replacing the Weekly Summary to give you more transparency and real-time feedback on your 100 most recent orders. The new My Stats page will be rolling out to US delivery partners over the course of the next four weeks. If you're looking for information about the Weekly Summary,
Account Info
Stripe Connect is the platform that allows delivery partners to be paid for the services they offer on Gopuff. I have an existing Stripe account with another company. Do I need to create a new Stripe account? Yes, you still need to create an account with Stripe for Gopuff in order to get paid. The o
Delivery Partner Pay
We’re so sorry that your order couldn’t be delivered as planned. The delivery process contains many variables that sometimes prevent orders from being delivered, including but not limited to weather conditions, local circumstances, and the inability to contact a customer at the point of delivery. An
Your Gopuff Order
Cancel Subscription If you would like to cancel your FAM subscription, you can manually cancel through your Gopuff app. To do so, you will need to go to your Account Settings > FAM Membership > Cancel Membership. If you have already paid the fee for the current month’s subscription, the benefits wil
Your Gopuff Account
Please ensure you are entering the correct phone number when logging into your Gopuff account. A 4 digit verification code will be sent to your phone number and to the email address associated with your Gopuff account. If you are not receiving the verification code, please contact our Customer Servi
We sincerely apologize for the mistake! Gopuff has a high standard of ensuring that we provide our customers with fresh and reliable products. We would be happy to correct this, please reach out to our Customer Service Team by going to the Gopuff app, clicking the account icon at the bottom of the p
To sign up to be a Gopuff Delivery Partner, you’ll need the following documents: Valid U.S. driver’s license* Vehicle or Car insurance in your name* In some locations, you may be asked for Vehicle Registration, Inspection or other documents. *Those who are delivering by bike are not required to ha
Become a Delivery Partner
Requirements for being a Gopuff Delivery Partner To be a Gopuff Delivery Partner, you need to meet the following requirements: 21+ years old Valid U.S. driver’s license Vehicle and car insurance in your name Smartphone with the most up-to-date operating system Willing & able to pass a pre-paid reg
How does the background check work? All potential delivery partners are required to pass a Motor Vehicle Record (MVR) and Criminal background check. You will need to sign a consent form before we run the background check. The consent form will be sent to your email address. For your safety as well
By going to the Gopuff app, clicking the account icon at the bottom of the page, and selecting Help.
About Gopuff
Some of Gopuff promotions and discounts will be automatically applied to your order. To see if you have any discounts on your account, you can add any product to your bag and visit the bag page. If there are auto-applied discounts, you will see the discounts applied to your order subtotal. To enter
Payments, Coupons and Discounts
We sincerely apologize for the mistake! Gopuff has a high standard of ensuring that temperature-sensitive items arrive as desired. We would be happy to correct this, please reach out to our Customer Service Team by going to the Gopuff app, clicking the account icon at the bottom of the page, and sel
Discounts designed with you in mind At Gopuff we're committed to providing a great experience for Delivery Partners and making valuable deals and discounts available through our business partnerships. FUTURE Health Gopuff is partnering with FUTURE Health to provide delivery partners access to unli
Perks and Partnership
At some (but not all) Gopuff facilities, delivery partners have the option to request scheduled blocks in the driver app. Scheduled blocks are facility-specific, so if you’re granted one, you’re expected to be online at that facility and available to take orders for the entire duration of the block.
When to Deliver
Hot Streak 🔥 What is a Hot Streak? Hot Streak is a feature in your Driver App that rewards you for accepting consecutive trip offers. The more offers you accept in a row, the higher your Hot Streak. The higher your hot streak, the higher priority you'll get for upcoming offers. How it works Accep
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Hot Streak
Gopuff is a leading Instant Commerce platform that brings thousands of everyday products to customers in minutes. The company stores its own inventory of about 4,000 products in hundreds of local micro-fulfillment centers, so, when customers order, their stuff comes directly from Gopuff to their doo
Getting Started
To update your account information, visit the my account section of your Gopuff account. Using the my credit cards and settings sections, you can update your payment methods, phone number, and email address associated with your Gopuff account.
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