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In order to deliver alcohol and other age-restricted products, you must complete a responsible delivery course where you will learn about the rules and regulations for delivering regulated products during the sign-up process. Additional alcohol delivery certification may be required and vary from st
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Become a Delivery Partner
We’re so sorry that your order couldn’t be delivered as planned. The delivery process contains many variables that sometimes prevent orders from being delivered, including but not limited to weather conditions, local circumstances, and the inability to contact a customer at the point of delivery. An
Your Gopuff Order
How do I know if I’m eligible to deliver alcohol and other regulated products? In order to deliver alcohol and other regulated products, you must: Be 21+ years old Have a valid driver's license Have passed a criminal background check Complete an alcohol certification course (if applicable) Do I need
Delivering Alcohol and Other Regulated Products
Refunds generally take 3-5 Business Days to process (not including weekends or holidays). In some instances, funds may be returned in the form of a Voided Transaction instead of a manual refund. In these instances, you will see a pending charge fall off of your account instead of a positive credit i
Payments, Coupons and Discounts
Gopuff is a leading Instant Commerce platform that brings thousands of everyday products to customers in minutes. The company stores its own inventory of about 4,000 products in hundreds of local micro-fulfillment centers, so, when customers order, their stuff comes directly from Gopuff to their doo
Getting Started
At some (but not all) Gopuff facilities, delivery partners have the option to request scheduled blocks in the driver app. Scheduled blocks are facility-specific, so if you’re granted one, you’re expected to be online at that facility and available to take orders for the entire duration of the block.
When to Deliver
The goal of these guidelines is to help foster a delivery partner community rooted in Safety, Respect, and Integrity, all while upholding Gopuff’s Standards of Service. These guidelines are in place to protect delivery partners and to ensure a safe and professional experience for all who use the Gop
Community Guidelines
We understand how important it is for you to receive your order quickly! For the most up-to-date information on your order’s estimated delivery, please check the order tracking provided in the Gopuff app. The delivery window may change on occasion, but this is not indicative of any issues. We strive
Some of Gopuff promotions and discounts will be automatically applied to your order. To see if you have any discounts on your account, you can add any product to your bag and visit the bag page. If there are auto-applied discounts, you will see the discounts applied to your order subtotal. To enter
We sincerely apologize for the mistake! Gopuff has a high standard of ensuring that we provide our customers with fresh and reliable products. We would be happy to correct this, please reach out to our Customer Service Team by going to the Gopuff app, clicking the account icon at the bottom of the p
Partners who schedule a block are eligible to earn a per-minute rate (e.g. $0.20/min) for the time they spend waiting at the facility for an order during that block. This is called Wait Pay. Wait Pay = (Scheduled minutes while waiting at the facility) x (Wait Pay Rate) During a scheduled block,
Delivery Partner Pay
Please ensure you are entering the correct phone number when logging into your Gopuff account. A 4 digit verification code will be sent to your phone number and to the email address associated with your Gopuff account. If you are not receiving the verification code, please contact our Customer Servi
Your Gopuff Account
We sincerely apologize for the mistake! Gopuff has a high standard of ensuring that temperature-sensitive items arrive as desired. We would be happy to correct this, please reach out to our Customer Service Team by going to the Gopuff app, clicking the account icon at the bottom of the page, and sel
Ready to get out there and start delivering? Before you do, make sure you’ve completed these 3 steps: Download the driver app Download the Gopuff Driver app in the App Store for iOS, or in the Google Play Store for Android Log in to the app using your phone number or email Enable Device Settings E
The My Stats page is replacing the Weekly Summary to give you more transparency and real-time feedback on your 100 most recent orders. The new My Stats page will be rolling out to US delivery partners over the course of the next four weeks. If you're looking for information about the Weekly Summary,
Account Info
Thank you for your interest in using our service! We apologize that we are not currently in your area. We have more locations coming soon! Please check back periodically in the app to see if we have added a Gopuff location near you. We look forward to serving you in the future.
About Gopuff
When an order is canceled, the delivery partner is responsible for returning it to the facility they picked it up from. The return process is simple, and the app will walk you through it every step of the way. Why do orders get canceled? In most cases, an order is canceled by the delivery partner (v
Delivering
If you place a Gopuff order, you should receive both an SMS confirmation and an email confirmation. Please verify your mobile number and email address associated with your Gopuff account. You can do so by visiting “Account” in the app and choosing the “settings” section to view and edit your account
While you are not required to tip, your delivery partner would most certainly appreciate it if you did! You may leave your driver a tip on your credit card or debit card at checkout in the app. Your delivery partner gets 100% of your tip! Additionally, if you would like to increase your tip amount,
Regardless of whether you’re delivering on-demand or during a scheduled block, the following pay components will make up your total earnings: Base Pay This is what you earn for every trip you accept and complete, and it's determined by the estimated time and effort required to complete the trip. Whe
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