BACK TO MAIN SITE
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
Vehicle theft can happen to anyone, anywhere. Keep yourself and others aware by sharing these tips: Avoid parking beside large vehicles that obstruct your view Aim to park in busy areas where there are surveillance cameras or more people around Don’t leave your car running when dropping off an ord
Article
•
Driver and Biker Safety
Nothing is wrong! We want to be as honest as possible about when you’ll receive your Gopuff order. If your delivery estimate changes for any reason, we update your ETA immediately so you know when to expect your order. ETA’s may be adjusted for a variety of reasons: road conditions, weather conditio
Your Gopuff Order
What are the age and ID verification requirements for delivering alcohol and regulated products? When an order includes an alcoholic beverage, the law requires you to verify the age of the customer before you hand over the alcohol. You can only deliver alcohol if the customer is 21 years of age or o
Delivering Alcohol and Other Regulated Products
Please ensure you are entering the correct phone number when logging into your Gopuff account. A 4 digit verification code will be sent to your phone number and to the email address associated with your Gopuff account. If you are not receiving the verification code, please contact our Customer Servi
Your Gopuff Account
To update or edit the email address associated with your Gopuff account, visit the “my account” section and select “settings”. You’ll see a “change email” option.
We sincerely apologize for the mistake! We would be happy to correct this, please reach out to our Customer Service Team by going to the Gopuff app, clicking the account icon at the bottom of the page, and selecting Help.
How do I know if I’m eligible to deliver alcohol and other regulated products? In order to deliver alcohol and other regulated products, you must: Be 21+ years old Have a valid driver's license Have passed a criminal background check Complete an alcohol certification course (if applicable) Do I need
If you notice suspicious activity on your banking statement, we strongly recommend that you contact your financial institution to report the potentially fraudulent activity. Due to privacy concerns, we are unfortunately unable to assist you directly through our Customer Service Team. Your financial
After finishing the process of setting up your Stripe account, you will have some questions. We are here to help! When do I get paid? Gopuff’s pay cycle runs every Monday at 5AM local time through the following Monday at 4:59AM. We process your weekly pay on Tuesdays, and it may take a few days t
Delivery Partner Pay
If your customer's order includes alcohol or other regulated products, you will automatically be prompted through the Gopuff Driver app to scan their ID. The process below helps ensure a compliant delivery: When the customer presents their ID, examine the front and back and confirm that it (a) is
Stripe Connect is the platform that allows delivery partners to be paid for the services they offer on Gopuff. I have an existing Stripe account with another company. Do I need to create a new Stripe account? Yes, you still need to create an account with Stripe for Gopuff in order to get paid. The o
We want you to have an amazing experience and the best customer service every time you order. We would be happy to help you with this, please reach out to our Customer Service Team by going to the Gopuff app, clicking the account icon at the bottom of the page, and selecting Help.
Partners who schedule a block are eligible to earn a per-minute rate (e.g. $0.20/min) for the time they spend waiting at the facility for an order during that block. This is called Wait Pay. Wait Pay = (Scheduled minutes while waiting at the facility) x (Wait Pay Rate) During a scheduled block,
Coupon eligibility varies based on multiple criteria. Please double-check all of the terms and conditions for your coupon: including eligibility, expiration date (expired coupons cannot be reinstated), product limitations, and total cart minimums. We made an update (8.25.0) to our app where you can
Payments, Coupons and Discounts
We’re so sorry that your order couldn’t be delivered as planned. The delivery process contains many variables that sometimes prevent orders from being delivered, including but not limited to weather conditions, local circumstances, and the inability to contact a customer at the point of delivery. An
Gopuff accepts all major credit and debit cards, including American Express (AMEX), Discover, Mastercard, Visa, JCB, Maestro, SNAP EBT, and Maestro UK. We also accept PayPal and Cash App Pay on both the mobile app and website. Apple Pay, Google Pay and Venmo are exclusive to our mobile app. Gopuff n
Some of Gopuff promotions and discounts will be automatically applied to your order. To see if you have any discounts on your account, you can add any product to your bag and visit the bag page. If there are auto-applied discounts, you will see the discounts applied to your order subtotal. To enter
How does the background check work? All potential delivery partners are required to pass a Motor Vehicle Record (MVR) and a Criminal background check. You will need to sign a consent form before we run the background check. The consent form will be sent to your email address. For your safety as we
Become a Delivery Partner
To update your account information, visit the my account section of your Gopuff account. Using the my credit cards and settings sections, you can update your payment methods, phone number, and email address associated with your Gopuff account.
By going to the Gopuff app, clicking the account icon at the bottom of the page, and selecting Help.
About Gopuff
.png)