Understanding your Trip Offer

Updated 

Your Trip Offer provides helpful information about your trip so you can make an informed decision about whether or not you’d like to accept it.



Trip Offers: Frequently Asked Questions

Your Trip Offer includes key information about that particular trip, such as:

  • how much you’ll earn (before tip)

  • the number of deliveries

  • the estimated trip duration

  • the distance to the final drop-off location

You’ll be able to view all of this information upfront before you decide to accept or reject the offer. 

Each Trip Offer is based on the estimated time and distance to complete that trip, starting from pickup and ending at drop off. The system is designed to take into account various factors outside of your control that could impact your ability to make deliveries quickly. Some of these factors include real-time weather conditions, traffic patterns, road closures, and the extra time it takes to deliver a regulated product (when applicable).

You have the ability to accept or reject trip offers directly from the Gopuff Driver app. Clicking the “X” in the upper left hand corner will reject the trip, at which point you will be moved to the back of the queue while you wait for your next offer.

No. When you reject an offer, you are rejecting all of the orders associated with that trip.

The time estimate for a given trip includes picking up the order, the travel time to the destination, and the drop-off process. When creating the trip offer, the system considers factors outside of the delivery partner’s control such as traffic patterns, road closures, and the extra time it takes to verify a customer’s ID when delivering regulated products. In these scenarios, the time estimate (and therefore the offer) will increase accordingly.

At this time, the trip offer does not include customer tips. Customer tips will be added after drop off.

You have 30 seconds to either accept or reject the offer, as indicated by the timer in the app. Once the 30 seconds is up, the offer will expire. An expired offer is considered a rejection. 


If you receive an offer while you’re on the way back to the facility, you will have 45 seconds to make a decision.

Once you’ve accepted a trip offer, it’s time to head inside the Gopuff facility to pick your order(s). 


Picking up an order is as easy as 1, 2, 3:

  1. Find the bin(s) containing your order(s) (Tip: find bin numbers listed on your Trip Pickup screen)

  2. Scan the QR code for each component listed on your pickup screen

  3. Once you see “All Picked Up!”, you’re ready to hit the road!