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Gopuff accepts all major credit and debit cards, including American Express (AMEX), Discover, Mastercard, Visa, JCB, Maestro, SNAP EBT, and Maestro UK. We also accept PayPal and Cash App Pay on both the mobile app and website. Apple Pay, Google Pay and Venmo are exclusive to our mobile app. Gopuff n
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Payments, Coupons and Discounts
We sincerely apologize for the mistake! We would be happy to correct this, please reach out to our Customer Service Team by going to the Gopuff app, clicking the account icon at the bottom of the page, and selecting Help.
Your Gopuff Order
Some of the perks of partnering with Gopuff is that you get to be your own boss and earn on your own terms. This means you choose when to deliver, how long you want to deliver for, and which offers you want to take. We want our delivery partners to be as successful as possible, so we’ve put together
Delivery Partner Pay
After finishing the process of setting up your Stripe account, you will have some questions. We are here to help! When do I get paid? Gopuff’s pay cycle runs every Monday at 5AM local time through the following Monday at 4:59AM. We process your weekly pay on Tuesdays, and it may take a few days t
We are always accepting applications for various roles here at Gopuff! If you're interested in becoming a delivery partner, please apply at https://www.fountain.com/gopuff/apply/godrive-delivery-partner . If you're interested in joining our Corporate Team or working in our field organization, you ca
About Gopuff
Every time you place a Gopuff order, a copy of your receipt is emailed to the email address associated with your account. The subject line of these emails is Your Gopuff order!, If you need to search your inbox. You can also view past orders under the My Orders page on the app or website.
Refunds generally take 3-5 Business Days to process (not including weekends or holidays). In some instances, funds may be returned in the form of a Voided Transaction instead of a manual refund. In these instances, you will see a pending charge fall off of your account instead of a positive credit i
To update your account information, visit the my account section of your Gopuff account. Using the my credit cards and settings sections, you can update your payment methods, phone number, and email address associated with your Gopuff account.
Your Gopuff Account
If you have an existing Gopuff account, but do not have access to login on your phone, you can login on another device. Please enter the phone number associated with your account, and we’ll send the 4 digit verification code to both your phone and the email address associated with your account. You
We sincerely apologize for the mistake! Gopuff has a high standard of ensuring that temperature-sensitive items arrive as desired. We would be happy to correct this, please reach out to our Customer Service Team by going to the Gopuff app, clicking the account icon at the bottom of the page, and sel
Certain states restrict the sale of Dextromethorphan (DXM) to customers who are 18 or older. DXM is a cough suppressor found in common over-the-counter cold medications, such as Vicks DayQuil™/NyQuil™, Mucinex DM™, and Tylenol Cough & Cold™. In applicable states, orders containing DXM will require
Delivering Alcohol and Other Regulated Products
Why am I being put on a waitlist? If the location you selected is currently at capacity for drivers/bikers, you will be placed on a waitlist and notified via email. You will remain on the waitlist until there is a need for more delivery partners in that area. What if I want to apply for a differ
Become a Delivery Partner
If you place a Gopuff order, you should receive both an SMS confirmation and an email confirmation. Please verify your mobile number and email address associated with your Gopuff account. You can do so by visiting “Account” in the app and choosing the “settings” section to view and edit your account
Notice of Rights and Policy & Procedure Visit the following direct links for more information: Seattle Paid Sick & Safe Time - Notice of Rights Seattle Paid Sick & Safe Time - Policy & Procedure How to use PSST in the Gopuff Driver app If you have 1 or more days of PSST available, you’ll now see
Earning in Seattle
Stripe Connect is the platform that allows delivery partners to be paid for the services they offer on Gopuff. I have an existing Stripe account with another company. Do I need to create a new Stripe account? Yes, you still need to create an account with Stripe for Gopuff in order to get paid. The o
How do I know if I’m eligible to deliver alcohol and other regulated products? In order to deliver alcohol and other regulated products, you must: Be 21+ years old Have a valid driver's license Have passed a criminal background check Complete an alcohol certification course (if applicable) Do I need
If your customer's order includes alcohol or other regulated products, you will automatically be prompted through the Gopuff Driver app to scan their ID. The process below helps ensure a compliant delivery: When the customer presents their ID, examine the front and back and confirm that it (a) is
We sincerely apologize for the mistake! Gopuff has a high standard of ensuring that we provide our customers with fresh and reliable products. We would be happy to correct this, please reach out to our Customer Service Team by going to the Gopuff app, clicking the account icon at the bottom of the p
We’ll post all of our newsletters here, so you never miss a beat. Submit to the Way to Go Newsletter Sharing is caring! Lend a helping hand by submitting your best practices for finding success with Gopuff. Submit your Delivery Tips & Tricks Fill out this form and we just might feature your story
Community Corner
How does Prop 22 affect how I'm paid? As a delivery partner in California, you are guaranteed to earn at least 120% of the local minimum wage at your pickup location, plus $0.37 for each mile driven during engaged time. This is your Prop 22 net earnings floor.* The Prop 22 Earnings Adjustment Calcul
Earning in California
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