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When an order is canceled, the delivery partner is responsible for returning it to the facility they picked it up from. The return process is simple, and the app will walk you through it every step of the way.Why do orders get canceled?In most cases, an order is canceled by the delivery partner (via
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Delivering
Delivering orders with Gopuff is easy, and the app will guide you every step of the way. To keep it simple, we’ve highlighted some of the key steps you can expect to encounter on delivery:Starting the Drop OffWhen you arrive at the customer’s address and click “Start Drop-Off,” you’ll be prompted to
We operate hundreds of micro-fulfillment centers, delivering to customers in more than 1,00 cities across the U.S., U.K., and France, and we're growing every month. Enter your address at www.gopuff.com to see if we currently deliver to you.
About Gopuff
The goal of these guidelines is to help foster a delivery partner community rooted in Safety, Respect, and Integrity, all while upholding Gopuff’s Standards of Service. These guidelines are in place to protect delivery partners and to ensure a safe and professional experience for all who use the Gop
Community Guidelines
As independent contractors in the state of Washington, all Gopuff delivery partners are required to provide a Unified Business Identifier (UBI) number, indicating that they've been issued a Business License from the state Department of Revenue.Below are some resources and general information th
Become a Delivery Partner
Being a delivery partner with Gopuff means you can enjoy the flexibility of working on your own terms. When you deliver on-demand, you can be online for as little or as long as you want, whenever you want. This is our most popular and most flexible earning option, and it’s available to all delivery
When to Deliver
We’ll post all of our newsletters here, so you never miss a beat. Submit to the Way to Go NewsletterSharing is caring! Lend a helping hand by submitting your best practices for finding success with Gopuff.Submit your Delivery Tips & TricksFill out this form and we just might feature your story
Community Corner
Please note that the examples in this section are for illustrative purposes only. What you see below may not apply to your specific case.What if I’m not sure about my Business Ownership Structure?While Sole Proprietorship is the most common form of business structure, and what most Gopuff delivery
Some of Gopuff promotions and discounts will be automatically applied to your order. To see if you have any discounts on your account, you can add any product to your bag and visit the bag page. If there are auto-applied discounts, you will see the discounts applied to your order subtotal. To enter
Payments, Coupons and Discounts
How does the background check work?All potential delivery partners are required to pass a Motor Vehicle Record (MVR) and Criminal background check. You will need to sign a consent form before we run the background check. The consent form will be sent to your email address. For your safety as well a
If you don’t wish to deliver alcohol while earning with Gopuff, you can indicate this preference in the Account Preference page of the Gopuff Driver app. You can edit this preference at any time, and any changes made will take into effect at the start of your next delivery session. *Please note tha
Delivering Alcohol and Other Regulated Products
What are the age and ID verification requirements for delivering alcohol and regulated products?When an order includes an alcoholic beverage, the law requires you to verify the age of the customer before you hand over the alcohol. You can only deliver alcohol if the customer is 21 years of age or ol
Certain states restrict the sale of Dextromethorphan (DXM) to customers who are 18 or older. DXM is a cough suppressor found in common over-the-counter cold medications, such as Vicks DayQuil™/NyQuil™, Mucinex DM™, and Tylenol Cough & Cold™. In applicable states, orders containing DXM will requ
When you’re delivering an order that requires age verification, the app makes it easy to tell if the order contains alcohol, CBD/Tobacco, or DXM (which is for customers 18+). What are regulated products?Any products that are limited to customers of a certain age, that are prohibited in certain loca
Here are some essential safety tips to keep in mind while you’re out delivering in extreme weather conditions.Snowy or IceRain or FloodExtreme HeatExtreme ColdDrive slowly and maintain a safe following distance. Roads may be slippery, and it takes more time to brake.Clear snow and ice. Before drivi
Driver and Biker Safety
Delivery partners in the State of California who received notification of contract termination are eligible to appeal their deactivation.The option to appeal a contract termination will be detailed at the end of the relevant contract termination email. You will have up to one week to submit any rel
Earning in California
Notice of Rights and Policy & Procedure Visit the following direct links for more information:Seattle Paid Sick & Safe Time - Notice of RightsSeattle Paid Sick & Safe Time - Policy & ProcedureHow to use PSST in the Gopuff Driver appIf you have 1 or more days of PSST available, you
Earning in Seattle
Why am I being put on a waitlist?If the location you selected is currently at capacity for drivers/bikers, you will be placed on a waitlist and notified via email. You will remain on the waitlist until there is a need for more delivery partners in that area.What if I want to apply for a different
Please ensure you are entering the correct phone number when logging into your Gopuff account. A 4 digit verification code will be sent to your phone number and to the email address associated with your Gopuff account. If you are not receiving the verification code, please contact our Customer Servi
Your Gopuff Account
Gopuff only discloses personal and account information to Law Enforcement Officers or Officers of the Court who provide a valid subpoena or those individuals with a valid fraud affidavit. Submit all valid requests to our Legal Process Requests Portal.
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