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In order to protect your personal and financial information, our agents do not have a way to accept payment over the phone. You will need to place an order through our app, but please feel free to reach out to our Customer Service Team if you’re having trouble navigating the order experience! You ca
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Your Gopuff Order
As independent contractors in the state of Washington, all Gopuff delivery partners are required to provide a Unified Business Identifier (UBI) number, indicating that they've been issued a Business License from the state Department of Revenue. Below are some resources and general information that y
Become a Delivery Partner
Delivery partners in the State of California who received notification of contract termination are eligible to appeal their deactivation. The option to appeal a contract termination will be detailed at the end of the relevant contract termination email. You will have up to one week to submit any r
Earning in California
In some Gopuff locations, alcohol and non-alcohol products are charged separately. If you place an order containing alcohol, and see two transactions from Gopuff immediately following your order, you're in a location where this is the case. The total of your two transactions will match the order tot
Payments, Coupons and Discounts
Every time you place a Gopuff order, a copy of your receipt is emailed to the email address associated with your account. The subject line of these emails is Your Gopuff order!, If you need to search your inbox. You can also view past orders under the My Orders page on the app or website.
The My Stats page is replacing the Weekly Summary to give you more transparency and real-time feedback on your 100 most recent orders. The new My Stats page will be rolling out to US delivery partners over the course of the next four weeks. If you're looking for information about the Weekly Summary,
Account Info
Your Trip Offer provides helpful information about your trip so you can make an informed decision about whether or not you’d like to accept it. Trip Offers: Frequently Asked Questions What is a trip offer and what does it include? Your Trip Offer includes key information about that particular trip
Delivering
How does the background check work? All potential delivery partners are required to pass a Motor Vehicle Record (MVR) and a Criminal background check. You will need to sign a consent form before we run the background check. The consent form will be sent to your email address. For your safety as we
Notice of Rights and Policy & Procedure Visit the following direct links for more information: Seattle Paid Sick & Safe Time - Notice of Rights Seattle Paid Sick & Safe Time - Policy & Procedure How to use PSST in the Gopuff Driver app If you have 1 or more days of PSST available, you’ll now see
Earning in Seattle
We sincerely apologize for the mistake! Gopuff has a high standard of ensuring that temperature-sensitive items arrive as desired. We would be happy to correct this, please reach out to our Customer Service Team by going to the Gopuff app, clicking the account icon at the bottom of the page, and sel
Partners who schedule a block are eligible to earn a per-minute rate (e.g. $0.20/min) for the time they spend waiting at the facility for an order during that block. This is called Wait Pay. Wait Pay = (Scheduled minutes while waiting at the facility) x (Wait Pay Rate) During a scheduled block,
Delivery Partner Pay
To update your account information, visit the my account section of your Gopuff account. Using the my credit cards and settings sections, you can update your payment methods, phone number, and email address associated with your Gopuff account.
Your Gopuff Account
Please ensure you are entering the correct phone number when logging into your Gopuff account. A 4 digit verification code will be sent to your phone number and to the email address associated with your Gopuff account. If you are not receiving the verification code, please contact our Customer Servi
You should have received an email from Stripe (express@stripe.com) with instructions about how to confirm your tax information and tax information delivery preference (e-delivery or mail). Regardless of your delivery preference, it's important that you verify both your email address and postal addre
After finishing the process of setting up your Stripe account, you will have some questions. We are here to help! When do I get paid? Gopuff’s pay cycle runs every Monday at 5AM local time through the following Monday at 4:59AM. We process your weekly pay on Tuesdays, and it may take a few days t
Why am I being put on a waitlist? If the location you selected is currently at capacity for drivers/bikers, you will be placed on a waitlist and notified via email. You will remain on the waitlist until there is a need for more delivery partners in that area. What if I want to apply for a differ
*NEW: Scan the barcode of the bin containing your order to complete the pickup process. Rolling out in certain markets starting October 15. Keep an eye out for in-app updates! Once you’ve accepted a trip offer, it’s time to head inside the Gopuff facility to pick up your order(s). Picking up an or
Regardless of whether you’re delivering on-demand or during a scheduled block, the following pay components will make up your total earnings: Base Pay This is what you earn for every trip you accept and complete, and it's determined by the estimated time and effort required to complete the trip. Whe
To go online and start receiving trip offers, follow these steps: Swipe “Go Online” Select the Gopuff facility you want to deliver from Head to that facility to start receiving trip offers! Tip: You may receive a trip offer once you’re a few minutes away from the facility. This is to help you spend
Check the app or order page and enter your address to confirm your area's minimum. Order minimums can fluctuate from time to time enabling efficiency in delivering orders.
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