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Check the app or order page and enter your address to confirm your area's minimum. Order minimums can fluctuate from time to time enabling efficiency in delivering orders.
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About Gopuff
Missions are incentives that offer you additional opportunities to earn, most commonly by completing a certain number of deliveries in a set period of time or by getting an extra dollar amount on each delivery. Missions are periodically offered to eligible delivery partners in the Earnings tab of th
Delivery Partner Pay
You definitely can! Please keep in mind that we do sell some age-controlled products, so the intended recipient will need to be of age if any of those products are ordered. Updates regarding your delivery will be sent to your mobile phone. Please keep this in mind, as you may need to act as the go-b
Nothing is wrong! We want to be as honest as possible about when you’ll receive your Gopuff order. If your delivery estimate changes for any reason, we update your ETA immediately so you know when to expect your order. ETA’s may be adjusted for a variety of reasons: road conditions, weather conditio
Your Gopuff Order
Absolutely! We'd love to hear your product suggestions, tweet us @gopuff what product you'd like us to offer next!
Returning Canceled Orders (New Process Launched July 17) Note: Starting July 17, this new return process is rolling out to all Gopuff locations in the US. Why do orders get canceled? In most cases, an order is canceled by the delivery partner (via Customer Support) or by the customer. Customer-initi
Delivering
Please note that the examples in this section are for illustrative purposes only. What you see below may not apply to your specific case. What if I’m not sure about my Business Ownership Structure? While Sole Proprietorship is the most common form of business structure, and what most Gopuff delive
Become a Delivery Partner
Being a delivery partner with Gopuff means you can enjoy the flexibility of working on your own terms. When you deliver on-demand, you can be online for as little or as long as you want, whenever you want. This is our most popular and most flexible earning option, and it’s available to all delivery
When to Deliver
In order to connect you with our platform, Gopuff relies on a GPS signal from your Gopuff Driver app. If you’re experiencing trouble connecting the app, try these troubleshooting tips: iOS Users Android Users Permissions and Settings Make sure your have the following permissions enabled for the Gopu
Troubleshooting the Driver App
We’re so sorry that your order couldn’t be delivered as planned. The delivery process contains many variables that sometimes prevent orders from being delivered, including but not limited to weather conditions, local circumstances, and the inability to contact a customer at the point of delivery. An
We want you to have an amazing experience and the best customer service every time you order. We would be happy to help you with this, please reach out to our Customer Service Team by going to the Gopuff app, clicking the account icon at the bottom of the page, and selecting Help.
Gopuff is a leading Instant Commerce platform that brings thousands of everyday products to customers in minutes. The company stores its own inventory of about 4,000 products in hundreds of local micro-fulfillment centers, so, when customers order, their stuff comes directly from Gopuff to their doo
Getting Started
We understand how important it is for you to receive your order quickly! For the most up-to-date information on your order’s estimated delivery, please check the order tracking provided in the Gopuff app. The delivery window may change on occasion, but this is not indicative of any issues. We strive
If you place a Gopuff order, you should receive both an SMS confirmation and an email confirmation. Please verify your mobile number and email address associated with your Gopuff account. You can do so by visiting “Account” in the app and choosing the “settings” section to view and edit your account
Coupon eligibility varies based on multiple criteria. Please double-check all of the terms and conditions for your coupon: including eligibility, expiration date (expired coupons cannot be reinstated), product limitations, and total cart minimums. We made an update (8.25.0) to our app where you can
Payments, Coupons and Discounts
While you are not required to tip, your delivery partner would most certainly appreciate it if you did! You may leave your driver a tip on your credit card or debit card at checkout in the app. Your delivery partner gets 100% of your tip! Additionally, if you would like to increase your tip amount,
Certain states restrict the sale of Dextromethorphan (DXM) to customers who are 18 or older. DXM is a cough suppressor found in common over-the-counter cold medications, such as Vicks DayQuil™/NyQuil™, Mucinex DM™, and Tylenol Cough & Cold™. In applicable states, orders containing DXM will require
Delivering Alcohol and Other Regulated Products
To go online and start receiving trip offers, follow these steps: Swipe “Go Online” Select the Gopuff facility you want to deliver from Head to that facility to start receiving trip offers! Tip: You may receive a trip offer once you’re a few minutes away from the facility. This is to help you spend
The My Stats page is replacing the Weekly Summary to give you more transparency and real-time feedback on your 100 most recent orders. The new My Stats page will be rolling out to US delivery partners over the course of the next four weeks. If you're looking for information about the Weekly Summary,
Account Info
Managing your Work Locations As a delivery partner, you now have the ability to manage your work locations directly in the Gopuff Driver app. Whether you’re relocating to a new city or just want to explore delivering from other Gopuff locations in your area, You can make these changes at your conven
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