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Your Gopuff order (UK)

Your Gopuff order (UK)

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Items from my order are missing.

We're sorry to hear that you've had a missing item in your order! We realise that's not ideal, and it's definitely not the type of experience we want our customers to have with us. If part of your order is missing, please start by filling out the form here - https://gopuff.kustom

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Your Gopuff order (UK)

UC
My whole order is missing/hasn't turned up.

Sorry to hear your order is missing! There's a small chance that your rider has marked your order as complete, before delivering it to your address. Not to worry, they should be arriving in the next 5–10 minutes! If more than 15 minutes has passed since you were notified that your order was del

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Your Gopuff order (UK)

UC
Disposable Vape Returns & Refund Policy

At Gopuff, we are committed to providing our customers with high-quality products and exceptional service. However, due to the nature of disposable vapes, we regret to inform our customers that we cannot accept returns or offer refunds for faulty units without full evidence being provided. This poli

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Your Gopuff order (UK)

UC
Items in my order are damaged.

We're sorry to hear that you've had a damaged item in your order! We realised that's not ideal, and it is definitely not the type of experience we want our customers to have with us. Please start by filling out the form here. Please ensure you are reaching out within 24 hours after yo

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Your Gopuff order (UK)

UC
I experienced a problem with my rider

We’re so sorry that you had a bad experience with your rider. We want you to have an amazing experience and the best customer service every time you order. If you have a safety concern, please start by completing this form, our dedicated Rider Complaint's Team will review your case and respond

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Your Gopuff order (UK)