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Your Gopuff order (UK)

Your Gopuff order (UK)

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Disposable Vape Returns & Refund Policy

At Gopuff, we are committed to providing our customers with high-quality products and exceptional service. However, due to the nature of disposable vapes, we regret to inform our customers that we cannot accept returns or offer refunds for faulty units without full evidence being provided. This poli

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Your Gopuff order (UK)

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I experienced a problem with my rider

We’re so sorry that you had a bad experience with your rider. We want you to have an amazing experience and the best customer service every time you order. If you have a safety concern, please start by completing this form, our dedicated Rider Complaint's Team will review your case and respond

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Your Gopuff order (UK)

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How can I cancel an order?

If the order hasn't been dispatched yet, you can cancel your order via the Gopuff app. To do this, please visit the order status page, select 'Get Help' and you'll have the option to cancel. If the order is out for delivery, please contact our Customer Service team via live chat

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Your Gopuff order (UK)

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My rider didn’t come to my door.

We’re so sorry that your rider didn't deliver to your door. We want you to have an amazing experience and the best customer service every time you order. Please complete the following form with as much detail as possible! The more information we have, the more accurate our investigation and possib

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Your Gopuff order (UK)

UC
My order ETA changed, is something wrong?

We're sorry your order didn't arrive within the timeframe initially provided, we understand that you want your stuff as quickly as possible! Changes may occur due to rider capacity, traffic or other extenuating circumstances. The order status page in the app or on the website will keep you updated a

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Your Gopuff order (UK)