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Your Gopuff order (UK)

Your Gopuff order (UK)

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(12)
UC
Items in my order are damaged.

We’re really sorry to hear that something arrived damaged! That’s definitely not the quality we aim to deliver. Please reach out to our Customer Service Team as soon as possible. The quickest way is through Live Chat in the app: Account > Help > Chat with Support, we're here 24/7! Prefer email? You

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Your Gopuff order (UK)

UC
Items from my order are missing.

We’re really sorry to hear that something didn’t make it into your order! That’s definitely not the seamless experience we want you to have. ​ Please reach out to our Customer Service Team as soon as possible. The quickest way is through Live Chat in the app: Account > Help > Chat with Support, we'r

Article

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Your Gopuff order (UK)

UC
My whole order is missing/hasn't turned up.

We’re really sorry to hear your order is missing! That’s definitely not the seamless experience we want you to have. Please reach out to our Customer Service Team as soon as possible. The quickest way is through Live Chat in the app: Account > Help > Chat with Support, we're here 24/7! Claims for mi

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Your Gopuff order (UK)

UC
How can I cancel an order?

If your order hasn't been dispatched yet, you can cancel via the Gopuff app: Order Status > 'Get Help' > Cancel. If your order is out for delivery, please reach out to our Customer Service Team as soon as possible. The quickest way is through Live Chat in the app: Account > Help > Chat with Support,

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Your Gopuff order (UK)

UC
Items in my order are expired.

We’re really sorry to hear something in your order wasn’t up to scratch - that’s definitely not the experience we aim to provide. ​ If you’ve received an expired item, please reach out to our Customer Service Team as soon as possible. The quickest way is through Live Chat in the app: Account > Help

Article

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Your Gopuff order (UK)