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Your Gopuff order (UK)

Your Gopuff order (UK)

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My rider didn’t come to my door.

We’re so sorry that your rider didn't deliver to your door. We want you to have an amazing experience and the best customer service every time you order. For support, please reach out to our Customer Service Team via Live Chat, go to Account > Help > Chat with Support.

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Your Gopuff order (UK)

UC
I experienced a problem with my rider

We’re so sorry that you had a bad experience with your rider. We want you to have an amazing experience and the best customer service every time you order. If you have a safety concern, please reach out to our Customer Service Team via Live Chat on our app, go to Account > Help > Chat with Sup

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Your Gopuff order (UK)

UC
My whole order is missing/hasn't turned up.

Sorry to hear your order is missing! There's a small chance that your rider has marked your order as complete, before delivering it to your address. Not to worry, they should be arriving in the next 5–10 minutes! If more than 15 minutes has passed since you were notified that your order was del

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Your Gopuff order (UK)

UC
Disposable Vape Returns & Refund Policy

At Gopuff, we are committed to providing our customers with high-quality products and exceptional service. However, due to the nature of disposable vapes, we regret to inform our customers that we cannot accept returns or offer refunds for faulty units without full evidence being provided. This poli

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Your Gopuff order (UK)

UC
How can I cancel an order?

If the order hasn't been dispatched yet, you can cancel your order via the Gopuff app. To do this, please visit the order status page, select 'Get Help' and you'll have the option to cancel. If the order is out for delivery, please contact our Customer Service team via live chat

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Your Gopuff order (UK)