We’re so sorry that your rider didn't deliver to your door. We want you to have an amazing experience and the best customer service every time you order. Please complete the following form with as much detail as possible! The more information we have, the more accurate our investigation and possible actions can be. Unfortunately, due to GDPR restraints, we are unable to provide details on the outcome of any investigation, but we will send you a confirmation email to let you know your complaint has been received and is being looked into. If there is anything else we can help with, please do let us know. You can contact us via live chat 8am-3am Monday to Sunday via our app, go to Account > Help > Chat with Support.