What if I don’t receive an order confirmation via email or text?

If you place a Gopuff order, you should receive both an SMS confirmation and an email confirmation. Please verify your mobile number and email address associated with your Gopuff account. You can do so by visiting “my account” in the app or on the website and choosing the “settings” section to view and edit your account information.

If your information appears correct, please visit your Gopuff home screen. If you do not see a 'View Order Status' box under your delivery address, your order was not successfully placed. Please revisit your cart and proceed to checkout.

If you have any questions, please reach out to our Customer Service Team as soon as possible. The quickest way is through Live Chat in the app: Account > Help > Chat with Support, we're here 24/7!

Prefer email? You can also reach us at support.uk@gopuff.com.