Items in my order are melted.

We’re really sorry to hear that something arrived melted! That’s definitely not the seamless experience we want you to have.

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Please reach out to our Customer Service Team as soon as possible. The quickest way is through Live Chat in the app:

Account > Help > Chat with Support, we're here 24/7! Prefer email? You can also reach us at support.uk@gopuff.com.

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Claims for melted/damaged items must be made within 12 hours of your delivery being completed. If it’s outside that timeframe, we won’t be able to review the claim.

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Once we’ve reviewed everything, a member of our team will be in touch.