We’re so sorry that your order couldn’t be delivered as planned. There are many variables that may prevent orders from being delivered, including but not limited to weather conditions, local circumstances, and the inability to contact a guest at the point of delivery. An automated text message will be sent to you if your order is cancelled by us. If you have any further questions, please contact our Customer Service team via live chat 8am-2am Monday to Sunday via our app, go to Account > Help > Chat with Support.