Items in my order are expired.

We’re really sorry to hear something in your order wasn’t up to scratch - that’s definitely not the experience we aim to provide.

​

If you’ve received an expired item, please reach out to our Customer Service Team as soon as possible. The quickest way is through Live Chat in the app: Account > Help > Chat with Support, we're here 24/7!

​

To help us investigate, please include a clear photo of the item showing the expiry date or date stamp.

​

We have a 48-hour policy for claims related to expired perishable items. If it’s been more than two days since your delivery, unfortunately, we won’t be able to review the claim.

​

Prefer email? You can also reach us at support.uk@gopuff.com.

​

Once we’ve reviewed everything, a member of our team will be in touch.

​