My whole order is missing/hasn't turned up.

We’re really sorry to hear your order is missing! That’s definitely not the seamless experience we want you to have.

Please reach out to our Customer Service Team as soon as possible. The quickest way is through Live Chat in the app: Account > Help > Chat with Support, we're here 24/7!

Claims for missing orders must be made within 12 hours of your delivery being completed. If it’s outside that timeframe, we won’t be able to review the claim.

Prefer email? You can also reach us at support.uk@gopuff.com.

Once we’ve reviewed everything, a member of our team will be in touch.