My whole order is missing/hasn't turned up.

Sorry to hear your order is missing! There's a small chance that your rider has marked your order as complete, before delivering it to your address. Not to worry, they should be arriving in the next 5–10 minutes! If more than 15 minutes has passed since you were notified that your order was delivered, and you still haven't received it, please reach out to our Customer Service team via Live Chat anytime via our app, go to Account > Help > Chat with Support.

Please ensure that you are reaching out within 12 hours after your delivery has been completed. Claims made outside the 12-hour window will not be reviewed.