goBrands Notice - ABRA 122068

Do you offer Franchise Opportunities?

Gopuff is not a Franchiser and does not offer franchising opportunities.

Protecting yourself from vehicle theft

Vehicle theft can happen to anyone, anywhere. Keep yourself and others aware by sharing these tips: ​ Avoid parking beside large vehicles that obstruct your view Aim to park in busy areas where there are surveillance cameras or more people around Don’t leave your car running when dropping off an ord

Delivering by bike in extreme weather conditions

Here are some essential safety tips to keep in mind while you’re out delivering in extreme weather conditions. Snowy or Ice Rain or Flood Extreme Heat Extreme Cold Use lights and reflectors. Increase visibility by using front and rear lights, as well as reflective materials. Snowfall can reduce visi

Is there a minimum amount I have to spend to place an order?

Check the app or order page and enter your address to confirm your area's minimum. Order minimums can fluctuate from time to time enabling efficiency in delivering orders.

Delivering by car in extreme weather conditions

Here are some essential safety tips to keep in mind while you’re out delivering in extreme weather conditions. Snowy or Ice Rain or Flood Extreme Heat Extreme Cold Drive slowly and maintain a safe following distance. Roads may be slippery, and it takes more time to brake. Clear snow and ice. Before

What is the Regulated Products Fee?

The Regulated Products Fee applies to alcohol and tobacco products. It will be applied when alcohol and/or tobacco products are placed in the cart (one fee per transaction, regardless of the number of products in the cart). This fee covers costs associated with the sale of alcohol, tobacco, and vapi

Does Gopuff offer gift cards?

Yes! You can order a gift card to be sent via email to your friends and family. The gift card can be used towards any in-app purchase. The recipient will need to sign in or sign up for a Gopuff account in order to redeem the gift card.

Prop 22 Healthcare Subsidy

If you are enrolled in a qualifying health plan, meet average minimum active and engaged hour requirements over the calendar quarter, and provide proof of enrollment when requested, you may be eligible to receive a healthcare subsidy from GBL California. How does the subsidy work? To qualify for a h

GBL California Safety

What are GBL California's policies for Anti-Discrimination, Anti-Harassment, and Zero Tolerance? GBL California Anti-Discrimination & Anti-Harassment Policy GBL California Zero Tolerance Policy How do I report an incident pertaining to the Zero Tolerance and/or Anti-Discrimination & Anti-Harassment

How do I submit a subpoena or Fraud Affidavit?

Gopuff only discloses personal and account information to Law Enforcement Officers or Officers of the Court who provide a valid subpoena or those individuals with a valid fraud affidavit. Submit all valid requests to our Legal Process Requests Portal.

You’re not in my area yet.

Thank you for your interest in using our service! We apologize that we are not currently in your area. We have more locations coming soon! Please check back periodically in the app to see if we have added a Gopuff location near you. We look forward to serving you in the future.

How to spot a fake ID

What are the age and ID verification requirements for delivering alcohol and regulated products? When an order includes an alcoholic beverage, the law requires you to verify the age of the customer before you hand over the alcohol. You can only deliver alcohol if the customer is 21 years of age or o

Can I send a Gopuff order to someone else?

You definitely can! Please keep in mind that we do sell some age-controlled products, so the intended recipient will need to be of age if any of those products are ordered. Updates regarding your delivery will be sent to your mobile phone. Please keep this in mind, as you may need to act as the go-b

How do I find my receipts?

Every time you place a Gopuff order, a copy of your receipt is emailed to the email address associated with your account. The subject line of these emails is Your Gopuff order!, If you need to search your inbox. You can also view past orders under the My Orders page on the app or website.

goBrands Notice - ABRA-122078

What’s the status of my refund?

Refunds generally take 3-5 Business Days to process (not including weekends or holidays). In some instances, funds may be returned in the form of a Voided Transaction instead of a manual refund. In these instances, you will see a pending charge fall off of your account instead of a positive credit i

Types of regulated products carried by Gopuff

When you’re delivering an order that requires age verification, the app makes it easy to tell if the order contains alcohol, CBD/Tobacco, or DXM (which is for customers 18+). ​ What are regulated products? Any products that are limited to customers of a certain age, that are prohibited in certain lo

How do I redeem a promo code, coupon code or GoCash?

Some of Gopuff promotions and discounts will be automatically applied to your order. To see if you have any discounts on your account, you can add any product to your bag and visit the bag page. If there are auto-applied discounts, you will see the discounts applied to your order subtotal. To enter

Products restricted to customers 18+

Certain states restrict the sale of Dextromethorphan (DXM) to customers who are 18 or older. DXM is a cough suppressor found in common over-the-counter cold medications, such as Vicks DayQuil™/NyQuil™, Mucinex DM™, and Tylenol Cough & Cold™. ​ In applicable states, orders containing DXM will require