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To update or edit the email address associated with your Gopuff account, visit the “my account” section and select “settings”. You’ll see a “change email” option.
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The Regulated Products Fee applies to alcohol and tobacco products. It will be applied when alcohol and/or tobacco products are placed in the cart (one fee per transaction, regardless of the number of products in the cart). This fee covers costs associated with the sale of alcohol, tobacco, and vapi
About Gopuff
Vehicle theft can happen to anyone, anywhere. Keep yourself and others aware by sharing these tips:Avoid parking beside large vehicles that obstruct your viewAim to park in busy areas where there are surveillance cameras or more people aroundDon’t leave your car running when dropping off an order,
Driver and Biker Safety
The goal of these guidelines is to help foster a delivery partner community rooted in Safety, Respect, and Integrity, all while upholding Gopuff’s Standards of Service. These guidelines are in place to protect delivery partners and to ensure a safe and professional experience for all who use the Gop
Community Guidelines
Here are some essential safety tips to keep in mind while you’re out delivering in extreme weather conditions.Snowy or IceRain or FloodExtreme HeatExtreme ColdUse lights and reflectors. Increase visibility by using front and rear lights, as well as reflective materials. Snowfall can reduce visibilit
Delivery times may vary based on your location in the delivery zone and the time your order is placed. You can find your estimated delivery time in the Gopuff app at the top of the page when placing your order.
If you are enrolled in a qualifying health plan, meet average minimum active and engaged hour requirements over the calendar quarter, and provide proof of enrollment when requested, you may be eligible to receive a healthcare subsidy from GBL California.How does the subsidy work?To qualify for a hea
Earning in California
Most of the time, interactions with customers are smooth and simple. But there is the potential for some difficult situations, especially if you need to refuse delivery because a customer is too intoxicated or can’t present a valid ID.Your safety is key, So you should aim to avoid confrontation or
Your safety is our priority.If you are in a situation that presents an immediate threat to life or property, call 9-1-1. Otherwise, any safety concerns you have while providing services for Gopuff can be reported to EthicsPoint - a third party we partner with, who are completely confidential. You ca
We do currently offer the ability to schedule a delivery for a future time or date!
Gopuff is not a Franchiser and does not offer franchising opportunities.
What are GBL California's policies for Anti-Discrimination, Anti-Harassment, and Zero Tolerance?GBL California Anti-Discrimination & Anti-Harassment PolicyGBL California Zero Tolerance PolicyHow do I report an incident pertaining to the Zero Tolerance and/or Anti-Discrimination & Anti-H
Absolutely! We'd love to hear your product suggestions, tweet us @gopuff what product you'd like us to offer next!
If you believe you are having issues receiving trip offer notifications, follow these steps:Make sure that you are online and either at or nearby the MFCCheck that you have notifications enabled for Gopuff Driver in your device settings(For iOS) Settings → Notifications → Gopuff Driver → Allow Notif
Troubleshooting the Driver App
In order to comply with state and local regulations in many of the markets Gopuff operates in, general discounts and credits cannot be applied to alcohol items in most cases. This restriction also applies to Puff Points Rewards.
Payments, Coupons and Discounts
You should have received an email from Stripe (express@stripe.com) with instructions about how to confirm your tax information and tax information delivery preference (e-delivery or mail). Regardless of your delivery preference, it's important that you verify both your email address and postal
Delivery Partner Pay
To go online and start receiving trip offers, follow these steps:Swipe “Go Online” Select the Gopuff facility you want to deliver fromHead to that facility to start receiving trip offers!Tip: You may receive a trip offer once you’re a few minutes away from the facility. This is to help you spend les
Delivering
Notice of Rights and Policy & Procedure Visit the following direct links for more information:Seattle Paid Sick & Safe Time - Notice of RightsSeattle Paid Sick & Safe Time - Policy & ProcedureHow to use PSST in the Gopuff Driver appIf you have 1 or more days of PSST available, you
Earning in Seattle
Check the app or order page and enter your address to confirm your area's minimum. Order minimums can fluctuate from time to time enabling efficiency in delivering orders.
Gopuff accepts all major credit and debit cards, including American Express (AMEX), Discover, Mastercard, Visa, JCB, Maestro, and Maestro UK. We also accept PayPal and Cash App Pay on both the mobile app and website. SNAP EBT, Apple Pay, Google Pay and Venmo are exclusive to our mobile app. Gopuff n
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