GBL California Safety

What are GBL California's policies for Anti-Discrimination, Anti-Harassment, and Zero Tolerance? GBL California Anti-Discrimination & Anti-Harassment Policy GBL California Zero Tolerance Policy How do I report an incident pertaining to the Zero Tolerance and/or Anti-Discrimination & Anti-Harassment

Protecting yourself from vehicle theft

Vehicle theft can happen to anyone, anywhere. Keep yourself and others aware by sharing these tips: ​ Avoid parking beside large vehicles that obstruct your view Aim to park in busy areas where there are surveillance cameras or more people around Don’t leave your car running when dropping off an ord

Can I request a product not currently in the App?

Absolutely! We'd love to hear your product suggestions, tweet us @gopuff what product you'd like us to offer next!

Delivering by bike in extreme weather conditions

Here are some essential safety tips to keep in mind while you’re out delivering in extreme weather conditions. Snowy or Ice Rain or Flood Extreme Heat Extreme Cold Use lights and reflectors. Increase visibility by using front and rear lights, as well as reflective materials. Snowfall can reduce visi

Washington State Application Requirements

As independent contractors in the state of Washington, all Gopuff delivery partners are required to provide a Unified Business Identifier (UBI) number, indicating that they've been issued a Business License from the state Department of Revenue. Below are some resources and general information that y

Why doesn't my coupon or Puff Points Reward apply to alcohol items?

In order to comply with state and local regulations in many of the markets Gopuff operates in, general discounts and credits cannot be applied to alcohol items in most cases. This restriction also applies to Puff Points Rewards.

Do you offer Franchise Opportunities?

Gopuff is not a Franchiser and does not offer franchising opportunities.

goBrands Notice - ABRA-122078

What to do in case of safety concerns

Your safety is our priority. If you are in a situation that presents an immediate threat to life or property, call 9-1-1. Otherwise, any safety concerns you have while providing services for Gopuff can be reported to EthicsPoint - a third party we partner with, who are completely confidential. You c

goBrands Notice - ABRA 122068

Prop 22 Healthcare Subsidy

If you are enrolled in a qualifying health plan, meet average minimum active and engaged hour requirements over the calendar quarter, and provide proof of enrollment when requested, you may be eligible to receive a healthcare subsidy from GBL California. How does the subsidy work? To qualify for a h

What is the Regulated Products Fee?

The Regulated Products Fee applies to alcohol and tobacco products. It will be applied when alcohol and/or tobacco products are placed in the cart (one fee per transaction, regardless of the number of products in the cart). This fee covers costs associated with the sale of alcohol, tobacco, and vapi

Managing your Alcohol Preferences in the Driver App

If you don’t wish to deliver alcohol while earning with Gopuff, you can indicate this preference in the Account Preference page of the Gopuff Driver app. You can edit this preference at any time, and any changes made will take into effect at the start of your next delivery session. ​ *Please note th

How long does delivery normally take?

Delivery times may vary based on your location in the delivery zone and the time your order is placed. You can find your estimated delivery time in the Gopuff app at the top of the page when placing your order.

How do I tip my delivery partner?

While you are not required to tip, your delivery partner would most certainly appreciate it if you did! You may leave your driver a tip on your credit card or debit card at checkout in the app. Your delivery partner gets 100% of your tip! Additionally, if you would like to increase your tip amount,

California Pay: Prop 22

How does Prop 22 affect how I'm paid? As a delivery partner in California, you are guaranteed to earn at least 120% of the local minimum wage at your pickup location, plus $0.36 for each mile driven during engaged time. This is your Prop 22 net earnings floor.* The Prop 22 Earnings Adjustment Calcul

Can I schedule my delivery in advance

We do currently offer the ability to schedule a delivery for a future time or date!

You’re not in my area yet.

Thank you for your interest in using our service! We apologize that we are not currently in your area. We have more locations coming soon! Please check back periodically in the app to see if we have added a Gopuff location near you. We look forward to serving you in the future.

Seattle Paid Sick & Safe Time

Notice of Rights and Policy & Procedure Visit the following direct links for more information: ​Seattle Paid Sick & Safe Time - Notice of Rights ​​Seattle Paid Sick & Safe Time - Policy & Procedure How to use PSST in the Gopuff Driver app If you have 1 or more days of PSST available, you’ll now see

What is Gopuff?

Gopuff means instant needs – essentials, delivered in minutes right to your door. Whether you need Tylenol, that one ingredient you didn’t realize you were missing until halfway through cooking dinner, your visiting friend’s favorite beer, or one of the other 4,000 products we stock across hundreds