Prop 22 Healthcare Subsidy

If you are enrolled in a qualifying health plan, meet average minimum active and engaged hour requirements over the calendar quarter, and provide proof of enrollment when requested, you may be eligible to receive a healthcare subsidy from GBL California. How does the subsidy work? To qualify for a h

Seattle App-Based Worker Minimum Payment Ordinance

Notice of Rights​ NOTICE OF RIGHTS APP-BASED WORKER MINIMUM PAYMENT ORDINANCE SMC 8.37.100 GB Logistics, LLC (“GBL”) and GBL California, LLC (“GBL California”) identify as on-demand network companies as defined by SMC 8.37.020. As an app-based worker, you are entitled to the following information be

What is the Regulated Products Fee?

The Regulated Products Fee applies to alcohol and tobacco products. It will be applied when alcohol and/or tobacco products are placed in the cart (one fee per transaction, regardless of the number of products in the cart). This fee covers costs associated with the sale of alcohol, tobacco, and vapi

GBL California Safety

What are GBL California's policies for Anti-Discrimination, Anti-Harassment, and Zero Tolerance? GBL California Anti-Discrimination & Anti-Harassment Policy GBL California Zero Tolerance Policy How do I report an incident pertaining to the Zero Tolerance and/or Anti-Discrimination & Anti-Harassment

Where do you deliver?

We operate hundreds of micro-fulfillment centers, delivering to customers in more than 1,00 cities across the U.S., U.K., and France, and we're growing every month. Enter your address at www.gopuff.com to see if we currently deliver to you.

Can I request a product not currently in the App?

Absolutely! We'd love to hear your product suggestions, tweet us @gopuff what product you'd like us to offer next!

Why doesn't my coupon or Puff Points Reward apply to alcohol items?

In order to comply with state and local regulations in many of the markets Gopuff operates in, general discounts and credits cannot be applied to alcohol items in most cases. This restriction also applies to Puff Points Rewards.

What should I do if I suspect fraudulent or suspicious activity on my account?

If you notice suspicious activity on your banking statement, we strongly recommend that you contact your financial institution to report the potentially fraudulent activity. Due to privacy concerns, we are unfortunately unable to assist you directly through our Customer Service Team. Your financial

Can I schedule my delivery in advance

We do currently offer the ability to schedule a delivery for a future time or date!

Protecting yourself from vehicle theft

Vehicle theft can happen to anyone, anywhere. Keep yourself and others aware by sharing these tips: ​ Avoid parking beside large vehicles that obstruct your view Aim to park in busy areas where there are surveillance cameras or more people around Don’t leave your car running when dropping off an ord

How to stay safe in difficult situations with customers

Most of the time, interactions with customers are smooth and simple. But there is the potential for some difficult situations, especially if you need to refuse delivery because a customer is too intoxicated or can’t present a valid ID. ​ Your safety is key, So you should aim to avoid confrontation o

Seattle Paid Sick & Safe Time

Notice of Rights and Policy & Procedure Visit the following direct links for more information: ​Seattle Paid Sick & Safe Time - Notice of Rights ​​Seattle Paid Sick & Safe Time - Policy & Procedure How to use PSST in the Gopuff Driver app If you have 1 or more days of PSST available, you’ll now see

When will I be able to purchase alcohol in my city?

Gopuff is always working to expand its product offerings, including alcohol. If we do start offering alcohol in your city, we will absolutely let you know via email, messaging, or the app.

What to do in case of safety concerns

Your safety is our priority. If you are in a situation that presents an immediate threat to life or property, call 9-1-1. Otherwise, any safety concerns you have while providing services for Gopuff can be reported to EthicsPoint - a third party we partner with, who are completely confidential. You c

Delivering by bike in extreme weather conditions

Here are some essential safety tips to keep in mind while you’re out delivering in extreme weather conditions. Snowy or Ice Rain or Flood Extreme Heat Extreme Cold Use lights and reflectors. Increase visibility by using front and rear lights, as well as reflective materials. Snowfall can reduce visi

goBrands Notice - ABRA-122078

goBrands Notice - ABRA 122068

Wait Pay for Scheduled Delivery Partners

Partners who schedule a block are eligible to earn a per-minute rate (e.g. $0.20/min) for the time they spend waiting at the facility for an order during that block. This is called Wait Pay. ​ Wait Pay = (Scheduled minutes while waiting at the facility) x (Wait Pay Rate) ​ During a scheduled block,

Products restricted to customers 18+

Certain states restrict the sale of Dextromethorphan (DXM) to customers who are 18 or older. DXM is a cough suppressor found in common over-the-counter cold medications, such as Vicks DayQuil™/NyQuil™, Mucinex DM™, and Tylenol Cough & Cold™. ​ In applicable states, orders containing DXM will require

Delivering by car in extreme weather conditions

Here are some essential safety tips to keep in mind while you’re out delivering in extreme weather conditions. Snowy or Ice Rain or Flood Extreme Heat Extreme Cold Drive slowly and maintain a safe following distance. Roads may be slippery, and it takes more time to brake. Clear snow and ice. Before