goBrands Notice - ABRA-122078

Do you offer Franchise Opportunities?

Gopuff is not a Franchiser and does not offer franchising opportunities.

Types of regulated products carried by Gopuff

When you’re delivering an order that requires age verification, the app makes it easy to tell if the order contains alcohol, CBD/Tobacco, or DXM (which is for customers 18+). ​ What are regulated products? Any products that are limited to customers of a certain age, that are prohibited in certain lo

Delivering by car in extreme weather conditions

Here are some essential safety tips to keep in mind while you’re out delivering in extreme weather conditions. Snowy or Ice Rain or Flood Extreme Heat Extreme Cold Drive slowly and maintain a safe following distance. Roads may be slippery, and it takes more time to brake. Clear snow and ice. Before

What is Gopuff?

Gopuff means instant needs – essentials, delivered in minutes right to your door. Whether you need Tylenol, that one ingredient you didn’t realize you were missing until halfway through cooking dinner, your visiting friend’s favorite beer, or one of the other 4,000 products we stock across hundreds

Prop 22 Healthcare Subsidy

If you are enrolled in a qualifying health plan, meet average minimum active and engaged hour requirements over the calendar quarter, and provide proof of enrollment when requested, you may be eligible to receive a healthcare subsidy from GBL California. How does the subsidy work? To qualify for a h

How to stay safe in difficult situations with customers

Most of the time, interactions with customers are smooth and simple. But there is the potential for some difficult situations, especially if you need to refuse delivery because a customer is too intoxicated or can’t present a valid ID. ​ Your safety is key, So you should aim to avoid confrontation o

Is there a minimum amount I have to spend to place an order?

Check the app or order page and enter your address to confirm your area's minimum. Order minimums can fluctuate from time to time enabling efficiency in delivering orders.

The Way to Go Newsletter

We’ll post all of our newsletters here, so you never miss a beat. Submit to the Way to Go Newsletter Sharing is caring! Lend a helping hand by submitting your best practices for finding success with Gopuff. Submit your Delivery Tips & Tricks​ ​ Fill out this form and we just might feature your story

Why doesn't my coupon or Puff Points Reward apply to alcohol items?

In order to comply with state and local regulations in many of the markets Gopuff operates in, general discounts and credits cannot be applied to alcohol items in most cases. This restriction also applies to Puff Points Rewards.

How do I find my receipts?

Every time you place a Gopuff order, a copy of your receipt is emailed to the email address associated with your account. The subject line of these emails is Your Gopuff order!, If you need to search your inbox. You can also view past orders under the My Orders page on the app or website.

Delivering by bike in extreme weather conditions

Here are some essential safety tips to keep in mind while you’re out delivering in extreme weather conditions. Snowy or Ice Rain or Flood Extreme Heat Extreme Cold Use lights and reflectors. Increase visibility by using front and rear lights, as well as reflective materials. Snowfall can reduce visi

Returning Canceled Orders

Returning Canceled Orders (New Process Launched July 17) Note: Starting July 17, this new return process is rolling out to all Gopuff locations in the US. Why do orders get canceled? In most cases, an order is canceled by the delivery partner (via Customer Support) or by the customer. Customer-initi

Where do you deliver?

We operate hundreds of micro-fulfillment centers, delivering to customers in more than 1,00 cities across the U.S., U.K., and France, and we're growing every month. Enter your address at www.gopuff.com to see if we currently deliver to you.

Seattle Paid Sick & Safe Time

Notice of Rights and Policy & Procedure Visit the following direct links for more information: ​Seattle Paid Sick & Safe Time - Notice of Rights ​​Seattle Paid Sick & Safe Time - Policy & Procedure How to use PSST in the Gopuff Driver app If you have 1 or more days of PSST available, you’ll now see

Managing your Alcohol Preferences in the Driver App

If you don’t wish to deliver alcohol while earning with Gopuff, you can indicate this preference in the Account Preference page of the Gopuff Driver app. You can edit this preference at any time, and any changes made will take into effect at the start of your next delivery session. ​ *Please note th

Protecting yourself from vehicle theft

Vehicle theft can happen to anyone, anywhere. Keep yourself and others aware by sharing these tips: ​ Avoid parking beside large vehicles that obstruct your view Aim to park in busy areas where there are surveillance cameras or more people around Don’t leave your car running when dropping off an ord

GBL California Safety

What are GBL California's policies for Anti-Discrimination, Anti-Harassment, and Zero Tolerance? GBL California Anti-Discrimination & Anti-Harassment Policy GBL California Zero Tolerance Policy How do I report an incident pertaining to the Zero Tolerance and/or Anti-Discrimination & Anti-Harassment

How do I submit a subpoena or Fraud Affidavit?

Gopuff only discloses personal and account information to Law Enforcement Officers or Officers of the Court who provide a valid subpoena or those individuals with a valid fraud affidavit. Submit all valid requests to our Legal Process Requests Portal.

Products restricted to customers 18+

Certain states restrict the sale of Dextromethorphan (DXM) to customers who are 18 or older. DXM is a cough suppressor found in common over-the-counter cold medications, such as Vicks DayQuil™/NyQuil™, Mucinex DM™, and Tylenol Cough & Cold™. ​ In applicable states, orders containing DXM will require