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VEEV One and Gopuff: Recycle and Reward Our Recycle and Reward scheme enables you to get rewards when you return used (i) vapes (re-chargeable or single use), (ii) vape pods, and (iii) vape cartridges (‘recyclables’). In these terms and conditions, when we refer to ‘we’, ‘us’ our ‘our’ we mean Phili
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Payments, Coupons and Discounts (UK)
We're sorry your order didn't arrive within the timeframe initially provided, we understand that you want your stuff as quickly as possible! Changes may occur due to rider capacity, traffic or other extenuating circumstances. The order status page in the app or on the website will keep you updated a
Your Gopuff order (UK)
If there is an issue with your order, you can contact us via Live Chat, any time, via our app, go to Account > Help > Chat with Support. We will need your phone number, order number (if applicable), and email address to be able to assist you. We have a 12-hour policy for missing / incorrect items /
About GoPuff (UK)
FAM Membership Tesco Price Match This price match campaign is only applicable to exclusive FAM Membership prices. FAM is a paid service (invoiced monthly or quarterly) which offers unlimited free delivery (small order fees may apply) and exclusive FAM prices on selected products. Tesco matched produ
Once a refund is processed, it’ll head back to your original payment method within 3 - 5 working days (excluding weekends and bank holidays). In some cases, instead of a refund, you might see the original charge simply disappear, this means it’s been voided or reversed before it fully settled. Still
If you have an existing Gopuff account but do not have access to login on the phone associated with your account and have a new phone, please get in touch with our customer support team to update your number. The quickest way is through Live Chat in the app: Account > Help > Chat with Support, we're
Your Gopuff account (UK)
We’re so sorry that your rider didn't deliver to your door. We want you to have an amazing experience and the best customer service every time you order. For support, please reach out to our Customer Service Team via Live Chat, go to Account > Help > Chat with Support. Prefer email? You can also rea
We're open 24/7 in most areas, so whether it’s nappies at midnight or snacks at sunrise, we’ve got you covered around the clock. Whatever you need, whenever you need it, Gopuff’s here to deliver! Visit our app for the most accurate opening hours and ETA in your area.
Aldi matched products are checked every week to GB Aldi online, against our prices for the same or equivalent products. The comparison does not include any discounts, multi-buy offers or other personal discounts such as product vouchers, staff or NHS discounts. Gopuff retail prices will be the sam
We’re really sorry that your order couldn't be delivered as planned. In the event that an order is cancelled, we will provide a full refund back to your original payment method within 3-5 working days (not including weekends or holidays). In some instances, funds may be returned in the form of a voi
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