BACK TO MAIN SITE
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
We’re really sorry to hear that something didn’t make it into your order! That’s definitely not the seamless experience we want you to have. Please reach out to our Customer Service Team as soon as possible. The quickest way is through Live Chat in the app: Account > Help > Chat with Support, we'r
Article
•
Your Gopuff order (UK)
We’re really sorry to hear your order is missing! That’s definitely not the seamless experience we want you to have. Please reach out to our Customer Service Team as soon as possible. The quickest way is through Live Chat in the app: Account > Help > Chat with Support, we're here 24/7! Claims for mi
Absolutely! If you have any product requests you'd like for us to offer next, please get in touch with our Customer Service Team, and we will pass on your suggestion. The quickest way is through Live Chat in the app: Account > Help > Chat with Support, we're here 24/7! Prefer to email? You can also
Feedback and Questions (UK)
To update your account information, visit the “Account” section of your Gopuff account. Using the “Payments” and “Settings” sections, you can update your payment methods, phone number, and email address associated with your Gopuff account. If you're having any trouble, please reach out to our Custom
Your Gopuff account (UK)
FAM Membership Tesco Price Match This price match campaign is only applicable to exclusive FAM Membership prices. FAM is a paid service (invoiced monthly or quarterly) which offers unlimited free delivery (small order fees may apply) and exclusive FAM prices on selected products. Tesco matched produ
Payments, Coupons and Discounts (UK)
We’re really sorry to hear that something arrived damaged! That’s definitely not the quality we aim to deliver. Please reach out to our Customer Service Team as soon as possible. The quickest way is through Live Chat in the app: Account > Help > Chat with Support, we're here 24/7! Prefer email? Yo
If there is an issue with your order, you can contact us via Live Chat, any time, via our app, go to Account > Help > Chat with Support. We will need your phone number, order number (if applicable), and email address to be able to assist you. We have a 12-hour policy for missing / incorrect items /
About GoPuff (UK)
These Terms & Conditions (“Terms”) apply to you if you subscribe to a Gopuff FAM account. These do not replace the Terms and Conditions of Service (which relate to the services we supply (“Services”) and your Gopuff account) or the Gopuff Terms of Use for Website and Applications (which apply to you
Please ensure you are entering the correct phone number when logging into your Gopuff account. A 4 digit verification code will be sent to your phone number and to the email address associated with your Gopuff account. If you're having any trouble, please reach out to our Customer Service Team. The
Aldi matched products are checked every week to GB Aldi online, against our prices for the same or equivalent products. The comparison does not include any discounts, multi-buy offers or other personal discounts such as product vouchers, staff or NHS discounts. Gopuff retail prices will be the sam
.png "UK Help Center")