BACK TO MAIN SITE
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
If you place a Gopuff order, you should receive both an SMS confirmation and an email confirmation. Please verify your mobile number and email address associated with your Gopuff account. You can do so by visiting “my account” in the app or on the website and choosing the “settings” section to view
Article
•
Your Gopuff order (UK)
Our delivery fee helps support your rider in getting your order to you quickly and safely. For non-FAM members, this fee is capped at £1.99. Want to skip the fee altogether? Join Gopuff FAM! For just £5.49/month or £54.99/year, you’ll get free delivery on all orders, plus access to exclusive discoun
Payments, Coupons and Discounts (UK)
While you are certainly not required to tip, your rider would most certainly appreciate it if you do! If you'd like to tip your rider, please confirm the tip amount at the bottom of the checkout page. The tip will be added to the order total and once the order has been delivered, your order rider wi
Once a refund is processed, it’ll head back to your original payment method within 3 - 5 working days (excluding weekends and bank holidays). In some cases, instead of a refund, you might see the original charge simply disappear, this means it’s been voided or reversed before it fully settled. Still
To update your account information, visit the “Account” section of your Gopuff account. Using the “Payments” and “Settings” sections, you can update your payment methods, phone number, and email address associated with your Gopuff account. If you're having any trouble, please reach out to our Custom
Your Gopuff account (UK)
VEEV One and Gopuff: Recycle and Reward Our Recycle and Reward scheme enables you to get rewards when you return used (i) vapes (re-chargeable or single use), (ii) vape pods, and (iii) vape cartridges (‘recyclables’). In these terms and conditions, when we refer to ‘we’, ‘us’ our ‘our’ we mean Phili
In order to successfully refer someone, you must: * Place and successfully receive at least 1 order yourself. * Send your referral link to a new customer via the referral page in the Gopuff App. * The referee must sign up to their Gopuff account using your link to place their first order * At least
Offer: Earn £10 credit for each successful referral, plus bonus credit at the following milestones: 5 referrals = £10 10 referrals = £15 15 referrals = £25 20 referrals = £40 A successful referral is defined as when a new customer places an order on the Gopuff app or website within the campaign
Our FAM membership is your golden ticket to exclusive perks, starting with free delivery on every order! But that’s just the beginning… FAM members also get access to exclusive in-app deals, special discounts, and pricing you won’t find anywhere else. Whether you’re stocking up on snacks or grabbing
To update or edit the email address associated with your Gopuff account, visit the my account section and select settings. You'll see a change email option. If you're having any trouble, please reach out to our Customer Service Team. The quickest way is through Live Chat in the app: Account > Help >
We're sorry your order didn't arrive within the timeframe initially provided, we understand that you want your stuff as quickly as possible! Changes may occur due to rider capacity, traffic or other extenuating circumstances. The order status page in the app or on the website will keep you updated a
We’re really sorry to hear that something didn’t make it into your order! That’s definitely not the seamless experience we want you to have. Please reach out to our Customer Service Team as soon as possible. The quickest way is through Live Chat in the app: Account > Help > Chat with Support, we'r
You definitely can! Gifting an order is a feature available in-app. After you have placed the items in your cart, make your way to the Bag page you can then select ‘Make this order a gift’ > then select the address, enter the recipient’s details & add a gift message! Once done, select ‘Save’ to go b
About GoPuff (UK)
Please ensure you are entering the correct phone number when logging into your Gopuff account. A 4 digit verification code will be sent to your phone number and to the email address associated with your Gopuff account. If you're having any trouble, please reach out to our Customer Service Team. The
FAM Membership Tesco Price Match This price match campaign is only applicable to exclusive FAM Membership prices. FAM is a paid service (invoiced monthly or quarterly) which offers unlimited free delivery (small order fees may apply) and exclusive FAM prices on selected products. Tesco matched produ
These Terms & Conditions (“Terms”) apply to you if you subscribe to a Gopuff FAM account. These do not replace the Terms and Conditions of Service (which relate to the services we supply (“Services”) and your Gopuff account) or the Gopuff Terms of Use for Website and Applications (which apply to you
Enter your address in the Gopuff app to see if we deliver to you. We're currently available in lots of UK towns and cities, as well as the United States! Your account works in all of our locations, so no changes are needed when you go on holiday!
Yes! Once at the checkout page, you can book a particular date and time for your order. Rather than receiving it ASAP, you can select the option to ‘Schedule for later’ > Pick a date and time > Confirm your order by clicking ‘Place order'. Please be aware that we are unable to start packing an order
We're open 24/7 in most areas, so whether it’s nappies at midnight or snacks at sunrise, we’ve got you covered around the clock. Whatever you need, whenever you need it, Gopuff’s here to deliver! Visit our app for the most accurate opening hours and ETA in your area.
If your order hasn't been dispatched yet, you can cancel via the Gopuff app: Order Status > 'Get Help' > Cancel. If your order is out for delivery, please reach out to our Customer Service Team as soon as possible. The quickest way is through Live Chat in the app: Account > Help > Chat with Support,
.png "UK Help Center")