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Once a refund is processed, it’ll head back to your original payment method within 3 - 5 working days (excluding weekends and bank holidays). In some cases, instead of a refund, you might see the original charge simply disappear, this means it’s been voided or reversed before it fully settled. Still
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Payments, Coupons and Discounts (UK)
We’re really sorry to hear that something didn’t make it into your order! That’s definitely not the seamless experience we want you to have. Please reach out to our Customer Service Team as soon as possible. The quickest way is through Live Chat in the app: Account > Help > Chat with Support, we'r
Your Gopuff order (UK)
We're open 24/7 in most areas, so whether it’s nappies at midnight or snacks at sunrise, we’ve got you covered around the clock. Whatever you need, whenever you need it, Gopuff’s here to deliver! Visit our app for the most accurate opening hours and ETA in your area.
About GoPuff (UK)
While you are certainly not required to tip, your rider would most certainly appreciate it if you do! If you'd like to tip your rider, please confirm the tip amount at the bottom of the checkout page. The tip will be added to the order total and once the order has been delivered, your order rider wi
If you notice suspicious activity on your banking statement, we strongly recommend that you contact your Financial Institution to report the potentially fraudulent activity. Due to privacy concerns, there is very little we can do for you directly through our Customer Service Team. Your Financial Ins
Your Gopuff account (UK)
Gopuff Fee Comparison – Terms & Conditions Basis of Comparison Delivery fee, bag fee, and service fee comparisons are based on publicly available pricing data collected from Uber Eats® and Deliveroo® for 50 equivalent delivery addresses across key UK cities. Data was captured between 30th and 31st J
Our FAM membership is your golden ticket to exclusive perks, starting with free delivery on every order! But that’s just the beginning… FAM members also get access to exclusive in-app deals, special discounts, and pricing you won’t find anywhere else. Whether you’re stocking up on snacks or grabbing
Please get in touch with customer support and let us know where you'd like us to launch next! You can contact our Customer Service Team via live chat any time via our app, go to Account > Help > Chat with Support. Prefer to email? You can also reach us via email at support.uk@gopuff.com.
Feedback and Questions (UK)
Our delivery fee helps support your rider in getting your order to you quickly and safely. For non-FAM members, this fee is capped at £1.99. Want to skip the fee altogether? Join Gopuff FAM! For just £5.49/month or £54.99/year, you’ll get free delivery on all orders, plus access to exclusive discoun
If your order hasn't been dispatched yet, you can cancel via the Gopuff app: Order Status > 'Get Help' > Cancel. If your order is out for delivery, please reach out to our Customer Service Team as soon as possible. The quickest way is through Live Chat in the app: Account > Help > Chat with Support,
We’re really sorry to hear your order is missing! That’s definitely not the seamless experience we want you to have. Please reach out to our Customer Service Team as soon as possible. The quickest way is through Live Chat in the app: Account > Help > Chat with Support, we're here 24/7! Claims for mi
We aim to get your order to you in around 30 minutes - yes, really! You’ll see your estimated delivery window on the main page of the app when placing your order. Sometimes traffic, weather, or the occasional unexpected hiccup can cause slight delays. For the most up to date ETA and store info, just
Offer: Earn £10 credit for each successful referral, plus bonus credit at the following milestones: 5 referrals = £10 10 referrals = £15 15 referrals = £25 20 referrals = £40 A successful referral is defined as when a new customer places an order on the Gopuff app or website within the campaign
To update your account information, visit the “Account” section of your Gopuff account. Using the “Payments” and “Settings” sections, you can update your payment methods, phone number, and email address associated with your Gopuff account. If you're having any trouble, please reach out to our Custom
Some of Gopuff promotions and discounts will be automatically applied to your next order. To see if you have any discounts on your account, you can add any product to your cart and visit the 'My Bag' page. If there are auto-applied discounts, you will see the discounts applied to your order subtotal
When your referral coupon has been used successfully, you will usually receive an SMS to confirm the referral has been added to your account. If you haven't received this yet, please check if the person you referred has already placed their first order, satisfied the terms & conditions, and it's bee
To update or edit the email address associated with your Gopuff account, visit the my account section and select settings. You'll see a change email option. If you're having any trouble, please reach out to our Customer Service Team. The quickest way is through Live Chat in the app: Account > Help >
If you have an existing Gopuff account but do not have access to login on the phone associated with your account and have a new phone, please get in touch with our customer support team to update your number. The quickest way is through Live Chat in the app: Account > Help > Chat with Support, we're
These Terms & Conditions (“Terms”) apply to you if you subscribe to a Gopuff FAM account. These do not replace the Terms and Conditions of Service (which relate to the services we supply (“Services”) and your Gopuff account) or the Gopuff Terms of Use for Website and Applications (which apply to you
We’re really sorry that your order couldn't be delivered as planned. There are many variables that may prevent orders from being delivered, including but not limited to weather conditions, local circumstances, and the inability to contact a customer at the point of delivery. An automated text messag
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