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Yes! Once at the checkout page, you can book a particular date and time for your order. Rather than receiving it ASAP, you can select the option to ‘Schedule for later’ > Pick a date and time > Confirm your order by clicking ‘Place order'. Please be aware that we are unable to start packi
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About GoPuff (UK)
There is no minimum value to place an order! However, if there are discounts and promotions that you want redeemed or fees waivered, then please ensure to follow the terms and conditions of each. Depending on your location, low-value baskets will incur a small order fee. For more information regard
We are always accepting applications for various roles here at Gopuff! If you’re interested in joining our Corporate Team, you can view our current openings by visiting our Careers Page!
Please ensure you are entering the correct phone number when logging into your Gopuff account. A 4 digit verification code will be sent to your phone number associated with your Gopuff account. If you are not receiving the verification code, please contact our Customer Service Team and one of our ag
Your Gopuff account (UK)
If you place a Gopuff order, you should receive both an SMS confirmation and an email confirmation. Please verify your mobile number and email address associated with your Gopuff account. You can do so by visiting “my account” in the app or on the website and choosing the “settings” section to view
Your Gopuff order (UK)
Credit cards, debit cards, Apple Pay, Google Pay and PayPal are accepted in all Gopuff locations, on both the mobile app and website. Unfortunately, we do not accept cash as a payment method.
Payments, Coupons and Discounts (UK)
We’re so sorry that your order couldn’t be delivered as planned. In the event that an order is cancelled, we will provide a full refund back to the original method of payment. Refunds generally take 3-5 working days to process (not including weekends or holidays). In some instances, funds may be ret
We’re so sorry that your rider didn't deliver to your door. We want you to have an amazing experience and the best customer service every time you order. For support, please reach out to our Customer Service Team via Live Chat, go to Account > Help > Chat with Support.
Gopuff is not a franchisor and does not offer franchising opportunities.
Feedback and Questions (UK)
We're sorry to hear that you've had a missing item in your order! We realise that's not ideal, and it's definitely not the type of experience we want our customers to have with us. If part of your order is missing, please reach out to our Customer Service Team via Live Chat anyti
For partial or full refunds, we are able to issue this on the same day the order was placed. The refund can reflect almost instantly, however, it may take up to 3-5 working days. If you have any further questions, please get in touch with our customer support team. You can contact our Customer Servi
To update your account information, visit the “Account” section of your Gopuff account. Using the “Payments” and “Settings” sections, you can update your payment methods, phone number, and email address associated with your Gopuff account.
We're sorry to hear that you've had a damaged item in your order! We realised that's not ideal, and it is definitely not the type of experience we want our customers to have with us. Please reach out to our Customer Service Team via Live Chat on our app, go to Account > Help > C
If you have an existing Gopuff account but do not have access to login on your phone, you will need to get in touch with our customer support team as the verification code would be sent to the mobile number associated with your account. You can contact our Customer Service team via live chat 8a
Coupons and discount codes may have specific and differing T&Cs. This includes meeting a minimum order spend and making sure you've not added any items that are excluded. In most cases, general discounts and credits cannot be applied to alcohol, baby formula, or tobacco products. If you
We're sorry to hear that you've had a melted item in your order! We realise that's not ideal, and it's definitely not the type of experience we want our customers to have with us. If part of your order is melted, please reach out to our Customer Service Team via Live Chat anytime
Yes. Customers can purchase alcohol from Gopuff and its partners on the Gopuff app in select markets. You must be 18 years of age or older to purchase alcohol. An ID or Passport will be checked at delivery for all alcohol orders. If you do not have an ID at the time of delivery, your items will not
Enter your address in the Gopuff app to see if we deliver to you. We're currently available in lots of UK towns and cities, as well as the United States! Your account works in all of our locations, so no changes are needed when you go on holiday!
While you are certainly not required to tip, your rider would most certainly appreciate it if you do! If you'd like to tip your rider, please confirm the tip amount at the bottom of the checkout page. The tip will be added to the order total and once the order has been delivered, your order rid
If the order hasn't been dispatched yet, you can cancel your order via the Gopuff app. To do this, please visit the order status page, select 'Get Help' and you'll have the option to cancel. If the order is out for delivery, please contact our Customer Service team via live chat
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