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We are always accepting applications for various roles here at Gopuff! If you’re interested in joining our Corporate Team, you can view our current openings by visiting our Careers Page here.
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About GoPuff (UK)
We’re so sorry that you had a bad experience with your rider. We want you to have an amazing experience and the best customer service every time you order. Please reach out to our Customer Service Team to report the issue and we'll be happy to help. The quickest way is through Live Chat in the app:
Your Gopuff order (UK)
VEEV One and Gopuff: Recycle and Reward Our Recycle and Reward scheme enables you to get rewards when you return used (i) vapes (re-chargeable or single use), (ii) vape pods, and (iii) vape cartridges (‘recyclables’). In these terms and conditions, when we refer to ‘we’, ‘us’ our ‘our’ we mean Phili
Payments, Coupons and Discounts (UK)
Some of Gopuff promotions and discounts will be automatically applied to your next order. To see if you have any discounts on your account, you can add any product to your cart and visit the 'My Bag' page. If there are auto-applied discounts, you will see the discounts applied to your order subtotal
FAM Membership Tesco Price Match This price match campaign is only applicable to exclusive FAM Membership prices. FAM is a paid service (invoiced monthly or quarterly) which offers unlimited free delivery (small order fees may apply) and exclusive FAM prices on selected products. Tesco matched produ
To update or edit the email address associated with your Gopuff account, visit the my account section and select settings. You'll see a change email option. If you're having any trouble, please reach out to our Customer Service Team. The quickest way is through Live Chat in the app: Account > Help >
Your Gopuff account (UK)
Our delivery fee helps support your rider in getting your order to you quickly and safely. For non-FAM members, this fee is capped at £1.99. Want to skip the fee altogether? Join Gopuff FAM! For just £5.49/month or £54.99/year, you’ll get free delivery on all orders, plus access to exclusive discoun
We’re really sorry to hear that something didn’t make it into your order! That’s definitely not the seamless experience we want you to have. Please reach out to our Customer Service Team as soon as possible. The quickest way is through Live Chat in the app: Account > Help > Chat with Support, we'r
We’re really sorry to hear that something arrived damaged! That’s definitely not the quality we aim to deliver. Please reach out to our Customer Service Team as soon as possible. The quickest way is through Live Chat in the app: Account > Help > Chat with Support, we're here 24/7! Prefer email? Yo
Once a refund is processed, it’ll head back to your original payment method within 3 - 5 working days (excluding weekends and bank holidays). In some cases, instead of a refund, you might see the original charge simply disappear, this means it’s been voided or reversed before it fully settled. Still
We're sorry your order didn't arrive within the timeframe initially provided, we understand that you want your stuff as quickly as possible! Changes may occur due to rider capacity, traffic or other extenuating circumstances. The order status page in the app or on the website will keep you updated a
We’re so sorry that your rider didn't deliver to your door. We want you to have an amazing experience and the best customer service every time you order. For support, please reach out to our Customer Service Team via Live Chat, go to Account > Help > Chat with Support. Prefer email? You can also rea
These Terms & Conditions (“Terms”) apply to you if you subscribe to a Gopuff FAM account. These do not replace the Terms and Conditions of Service (which relate to the services we supply (“Services”) and your Gopuff account) or the Gopuff Terms of Use for Website and Applications (which apply to you
We aim to get your order to you in around 30 minutes - yes, really! You’ll see your estimated delivery window on the main page of the app when placing your order. Sometimes traffic, weather, or the occasional unexpected hiccup can cause slight delays. For the most up to date ETA and store info, just
When your referral coupon has been used successfully, you will usually receive an SMS to confirm the referral has been added to your account. If you haven't received this yet, please check if the person you referred has already placed their first order, satisfied the terms & conditions, and it's bee
We're open 24/7 in most areas, so whether it’s nappies at midnight or snacks at sunrise, we’ve got you covered around the clock. Whatever you need, whenever you need it, Gopuff’s here to deliver! Visit our app for the most accurate opening hours and ETA in your area.
Every time you place a Gopuff order, a copy of your receipt is emailed to the email address associated with your account. If you need to search your inbox or spam folder, the subject line of these emails is “Your Gopuff order!”. If you need a VAT Gopuff receipt, you can contact our Customer Service
Enter your address in the Gopuff app to see if we deliver to you. We're currently available in lots of UK towns and cities, as well as the United States! Your account works in all of our locations, so no changes are needed when you go on holiday!
To update your account information, visit the “Account” section of your Gopuff account. Using the “Payments” and “Settings” sections, you can update your payment methods, phone number, and email address associated with your Gopuff account. If you're having any trouble, please reach out to our Custom
At Gopuff, we are committed to providing our customers with high-quality products and exceptional service. However, due to the nature of disposable vapes, we regret to inform our customers that we cannot accept returns or offer refunds for faulty units without full evidence being provided. This poli
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