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How do I find my receipts?

Every time you place a Gopuff order, a copy of your receipt is emailed to the email address associated with your account. If you need to search your inbox or spam folder, the subject line of these emails is “Your Gopuff order!”. If you need a VAT Gopuff receipt, you can contact our Customer Service

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VEEV One and Gopuff: Recycle and Reward

VEEV One and Gopuff: Recycle and Reward Our Recycle and Reward scheme enables you to get rewards when you return used (i) vapes (re-chargeable or single use), (ii) vape pods, and (iii) vape cartridges (‘recyclables’). In these terms and conditions, when we refer to ‘we’, ‘us’ our ‘our’ we mean Phili

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Can I schedule my delivery in advance?

Yes! Once at the checkout page, you can book a particular date and time for your order. Rather than receiving it ASAP, you can select the option to ‘Schedule for later’ > Pick a date and time > Confirm your order by clicking ‘Place order'. Please be aware that we are unable to start packing an order

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Can you stop texting and/or emailing me?

You’re able to unsubscribe from Gopuff marketing emails using the link provided at the bottom of the emails. You’ll see a line that reads, “To unsubscribe from our mailing list, click here.” Note: emails titled “Gopuff Your verification code” and “Your Gopuff order details!” are transactional. These

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How do I change the email address on my account?

To update or edit the email address associated with your Gopuff account, visit the my account section and select settings. You'll see a change email option. If you're having any trouble, please reach out to our Customer Service Team. The quickest way is through Live Chat in the app: Account > Help >

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Gopuff x Campari Competition T&Cs

Aperol Spritz SMEG Fridge Promotion (the "Promotion") Terms & Conditions Gopuff has teamed up with [Glen Grant Limited t/a Campari UK (“Campari”) to offer Gopuff customers the chance to win an Aperol branded mini SMEG fridge (the “Prize”). By entering the Promotion, you agree to be bound by these te

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What is Gopuff?

Gopuff delivers food & drinks, cleaning supplies, home needs and more in just minutes. You can find more information here .

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Disposable Vape Returns & Refund Policy

At Gopuff, we are committed to providing our customers with high-quality products and exceptional service. However, due to the nature of disposable vapes, we regret to inform our customers that we cannot accept returns or offer refunds for faulty units without full evidence being provided. This poli

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What if I don’t receive an order confirmation via email or text?

If you place a Gopuff order, you should receive both an SMS confirmation and an email confirmation. Please verify your mobile number and email address associated with your Gopuff account. You can do so by visiting “my account” in the app or on the website and choosing the “settings” section to view

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What is priority delivery?

For an additional fee, we will prioritise your order and pack it first. Once packed, it will be added to the top of the riders' list of deliveries. Please note this option won't always be available, you can check once through to the Checkout page under Delivery Details. If you need any support, plea

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What’s your referral program?

In order to successfully refer someone, you must: * Place and successfully receive at least 1 order yourself. * Send your referral link to a new customer via the referral page in the Gopuff App. * The referee must sign up to their Gopuff account using your link to place their first order * At least

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Do you offer Franchise Opportunities?

Gopuff is not a franchisor and does not offer franchising opportunities.

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Gopuff FAM Terms & Conditions

These Terms & Conditions (“Terms”) apply to you if you subscribe to a Gopuff FAM account. These do not replace the Terms and Conditions of Service (which relate to the services we supply (“Services”) and your Gopuff account) or the Gopuff Terms of Use for Website and Applications (which apply to you

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Are you hiring?

We are always accepting applications for various roles here at Gopuff! If you’re interested in joining our Corporate Team, you can view our current openings by visiting our Careers Page here.

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Can I send a Gopuff order to someone else?

You definitely can! Gifting an order is a feature available in-app. After you have placed the items in your cart, make your way to the Bag page you can then select ‘Make this order a gift’ > then select the address, enter the recipient’s details & add a gift message! Once done, select ‘Save’ to go b

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Can I request a product?

Absolutely! If you have any product requests you'd like for us to offer next, please get in touch with our Customer Service Team, and we will pass on your suggestion. The quickest way is through Live Chat in the app: Account > Help > Chat with Support, we're here 24/7! Prefer to email? You can also

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Items in my order are expired.

We’re really sorry to hear something in your order wasn’t up to scratch - that’s definitely not the experience we aim to provide. ​ If you’ve received an expired item, please reach out to our Customer Service Team as soon as possible. The quickest way is through Live Chat in the app: Account > Help

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Items from my order are missing.

We’re really sorry to hear that something didn’t make it into your order! That’s definitely not the seamless experience we want you to have. ​ Please reach out to our Customer Service Team as soon as possible. The quickest way is through Live Chat in the app: Account > Help > Chat with Support, we'r

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What should I do if I suspect fraudulent or suspicious activity on my account?

If you notice suspicious activity on your banking statement, we strongly recommend that you contact your Financial Institution to report the potentially fraudulent activity. Due to privacy concerns, there is very little we can do for you directly through our Customer Service Team. Your Financial Ins

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Which payment methods does Gopuff accept?

Gopuff accepts all major credit and debit cards, including American Express (AMEX), Discover, Mastercard, Visa, JCB, Maestro, and Maestro UK. You can also pay by Google Pay and Apple Pay!

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