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Can I schedule my delivery in advance?

Yes! Once at the checkout page, you can book a particular date and time for your order. Rather than receiving it ASAP, you can select the option to ‘Schedule for later’ > Pick a date and time > Confirm your order by clicking ‘Place order'. Please be aware that we are unable to start packing an order

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About GoPuff (UK)

UC
Gopuff x Campari Competition T&Cs

Aperol Spritz SMEG Fridge Promotion (the "Promotion") Terms & Conditions Gopuff has teamed up with [Glen Grant Limited t/a Campari UK (“Campari”) to offer Gopuff customers the chance to win an Aperol branded mini SMEG fridge (the “Prize”). By entering the Promotion, you agree to be bound by these te

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Payments, Coupons and Discounts (UK)

UC
Do you offer Franchise Opportunities?

Gopuff is not a franchisor and does not offer franchising opportunities.

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Feedback and Questions (UK)

UC
How do I find my receipts?

Every time you place a Gopuff order, a copy of your receipt is emailed to the email address associated with your account. If you need to search your inbox or spam folder, the subject line of these emails is “Your Gopuff order!”. If you need a VAT Gopuff receipt, you can contact our Customer Service

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Payments, Coupons and Discounts (UK)

UC
What is priority delivery?

For an additional fee, we will prioritise your order and pack it first. Once packed, it will be added to the top of the riders' list of deliveries. Please note this option won't always be available, you can check once through to the Checkout page under Delivery Details. If you need any support, plea

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Payments, Coupons and Discounts (UK)

UC
How do I change the email address on my account?

To update or edit the email address associated with your Gopuff account, visit the my account section and select settings. You'll see a change email option. If you're having any trouble, please reach out to our Customer Service Team. The quickest way is through Live Chat in the app: Account > Help >

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Your Gopuff account (UK)

UC
Small Order Fee - Why am I being charged a small order fee and why are there different charges?

What’s the Small Order Fee? To help cover the costs of picking, packing, and delivering smaller orders, a Small Order Fee is applied when your order subtotal (before taxes, tips, and other fees) doesn’t meet the minimum threshold for free delivery. You’ll see this fee clearly listed at checkout. ​Wh

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Payments, Coupons and Discounts (UK)

UC
What’s your referral program?

In order to successfully refer someone, you must: * Place and successfully receive at least 1 order yourself. * Send your referral link to a new customer via the referral page in the Gopuff App. * The referee must sign up to their Gopuff account using your link to place their first order * At least

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Payments, Coupons and Discounts (UK)

UC
How do I tip my rider?

While you are certainly not required to tip, your rider would most certainly appreciate it if you do! If you'd like to tip your rider, please confirm the tip amount at the bottom of the checkout page. The tip will be added to the order total and once the order has been delivered, your order rider wi

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Payments, Coupons and Discounts (UK)

UC
Can you stop texting and/or emailing me?

You’re able to unsubscribe from Gopuff marketing emails using the link provided at the bottom of the emails. You’ll see a line that reads, “To unsubscribe from our mailing list, click here.” Note: emails titled “Gopuff Your verification code” and “Your Gopuff order details!” are transactional. These

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Your Gopuff account (UK)

UC
What if I don’t receive an order confirmation via email or text?

If you place a Gopuff order, you should receive both an SMS confirmation and an email confirmation. Please verify your mobile number and email address associated with your Gopuff account. You can do so by visiting “my account” in the app or on the website and choosing the “settings” section to view

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Your Gopuff order (UK)

UC
What is Gopuff?

Gopuff delivers food & drinks, cleaning supplies, home needs and more in just minutes. You can find more information here .

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About GoPuff (UK)

UC
Why was my order cancelled?

We’re really sorry that your order couldn't be delivered as planned. There are many variables that may prevent orders from being delivered, including but not limited to weather conditions, local circumstances, and the inability to contact a customer at the point of delivery. An automated text messag

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Your Gopuff order (UK)

UC
How do I redeem a promo or coupon code?

Some of Gopuff promotions and discounts will be automatically applied to your next order. To see if you have any discounts on your account, you can add any product to your cart and visit the 'My Bag' page. If there are auto-applied discounts, you will see the discounts applied to your order subtotal

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Payments, Coupons and Discounts (UK)

UC
Are you hiring?

We are always accepting applications for various roles here at Gopuff! If you’re interested in joining our Corporate Team, you can view our current openings by visiting our Careers Page here.

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About GoPuff (UK)

UC
My order was cancelled, but I was still charged.

We’re really sorry that your order couldn't be delivered as planned. In the event that an order is cancelled, we will provide a full refund back to your original payment method within 3-5 working days (not including weekends or holidays). In some instances, funds may be returned in the form of a voi

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Payments, Coupons and Discounts (UK)

UC
Disposable Vape Returns & Refund Policy

At Gopuff, we are committed to providing our customers with high-quality products and exceptional service. However, due to the nature of disposable vapes, we regret to inform our customers that we cannot accept returns or offer refunds for faulty units without full evidence being provided. This poli

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Your Gopuff order (UK)

UC
What should I do if I suspect fraudulent or suspicious activity on my account?

If you notice suspicious activity on your banking statement, we strongly recommend that you contact your Financial Institution to report the potentially fraudulent activity. Due to privacy concerns, there is very little we can do for you directly through our Customer Service Team. Your Financial Ins

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Your Gopuff account (UK)

UC
Referral Boost Campaign T&Cs

Offer: Earn £10 credit for each successful referral, plus bonus credit at the following milestones: ​ 5 referrals = £10 10 referrals = £15 15 referrals = £25 20 referrals = £40 ​ A successful referral is defined as when a new customer places an order on the Gopuff app or website within the campaign

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Payments, Coupons and Discounts (UK)

UC
My rider didn’t come to my door.

We’re so sorry that your rider didn't deliver to your door. We want you to have an amazing experience and the best customer service every time you order. For support, please reach out to our Customer Service Team via Live Chat, go to Account > Help > Chat with Support. Prefer email? You can also rea

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Your Gopuff order (UK)