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Absolutely! If you have any product requests you'd like for us to offer next, please get in touch with our customer support team, and we will pass on your suggestion. You can contact our Customer Service team via email at support.uk@gopuff.com.
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Feedback and Questions (UK)
At Gopuff, we are committed to providing our customers with high-quality products and exceptional service. However, due to the nature of disposable vapes, we regret to inform our customers that we cannot accept returns or offer refunds for faulty units without full evidence being provided. This poli
Your Gopuff order (UK)
Yes! Once at the checkout page, you can book a particular date and time for your order. Rather than receiving it ASAP, you can select the option to ‘Schedule for later’ > Pick a date and time > Confirm your order by clicking ‘Place order'. Please be aware that we are unable to start packi
About GoPuff (UK)
Gopuff is not a franchisor and does not offer franchising opportunities.
There is no minimum value to place an order! However, if there are discounts and promotions that you want redeemed or fees waivered, then please ensure to follow the terms and conditions of each. Depending on your location, low-value baskets will incur a small order fee. For more information regard
We're sorry to hear that you've had a melted item in your order! We realise that's not ideal, and it's definitely not the type of experience we want our customers to have with us. If part of your order is melted, please reach out to our Customer Service Team via Live Chat anytime
We’re so sorry that your rider didn't deliver to your door. We want you to have an amazing experience and the best customer service every time you order. For support, please reach out to our Customer Service Team via Live Chat, go to Account > Help > Chat with Support.
The Small Order Fee is a service charge that supports the conditions of delivering a small order value. We currently have a fee structure depending on your total charge. Tobacco products are exempt from the Small Order Fee calculations. Products this applies to: Rolling tobacco, cigarettes, Heets (
Payments, Coupons and Discounts (UK)
If you place a Gopuff order, you should receive both an SMS confirmation and an email confirmation. Please verify your mobile number and email address associated with your Gopuff account. You can do so by visiting “my account” in the app or on the website and choosing the “settings” section to view
When your referral coupon has been used successfully, you will usually receive an SMS to confirm the referral has been added to your account. If you haven't received this yet, please check if the person you referred has already placed their first order, satisfied the terms & conditions and it's been
Sorry to hear your order is missing! There's a small chance that your rider has marked your order as complete, before delivering it to your address. Not to worry, they should be arriving in the next 5–10 minutes! If more than 15 minutes has passed since you were notified that your order was del
We are always accepting applications for various roles here at Gopuff! If you’re interested in joining our Corporate Team, you can view our current openings by visiting our Careers Page!
We’re so sorry that your order couldn’t be delivered as planned. In the event that an order is cancelled, we will provide a full refund back to the original method of payment. Refunds generally take 3-5 working days to process (not including weekends or holidays). In some instances, funds may be ret
The FAM membership is a subscription service that gives customers many benefits, such as free delivery - so that you don't get charged a delivery fee each time you place an order. As a FAM member, you will receive several other benefits, including but not limited to FAM prices and promotions ex
You’re able to unsubscribe from Gopuff marketing emails using the link provided at the bottom of the emails. You’ll see a line that reads, “To unsubscribe from our mailing list, click here.” Note: emails titled “Gopuff Your verification code” and “Your Gopuff order details!” are transactional. The
Your Gopuff account (UK)
If you have an existing Gopuff account but do not have access to login on your phone, you will need to get in touch with our customer support team as the verification code would be sent to the mobile number associated with your account. You can contact our Customer Service team via live chat 8a
Every time you place a Gopuff order, a copy of your receipt is emailed to the email address associated with your account. If you need to search your inbox or spam folder, the subject line of these emails is “Your Gopuff order!”. If you need a VAT Gopuff receipt, you can contact our Customer Service
To update or edit the email address associated with your Gopuff account, visit the my account section and select settings. You'll see a change email option.
For an additional fee of £2.49, we will prioritise your order and pack it first. Once packed, it will be added to the top of the riders' list of deliveries. Please note this option won't always be available, you can check once through to the Checkout page under Delivery Details.
To update your account information, visit the “Account” section of your Gopuff account. Using the “Payments” and “Settings” sections, you can update your payment methods, phone number, and email address associated with your Gopuff account.
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