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Aperol Spritz SMEG Fridge Promotion (the "Promotion") Terms & Conditions Gopuff has teamed up with [Glen Grant Limited t/a Campari UK (“Campari”) to offer Gopuff customers the chance to win an Aperol branded mini SMEG fridge (the “Prize”). By entering the Promotion, you agree to be bound by these te
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Payments, Coupons and Discounts (UK)
At Gopuff, we are committed to providing our customers with high-quality products and exceptional service. However, due to the nature of disposable vapes, we regret to inform our customers that we cannot accept returns or offer refunds for faulty units without full evidence being provided. This poli
Your Gopuff order (UK)
You definitely can! Gifting an order is a feature available in-app. After you have placed the items in your cart, make your way to the Bag page you can then select ‘Make this order a gift’ > then select the address, enter the recipient’s details & add a gift message! Once done, select ‘Save’ to go b
About GoPuff (UK)
We're sorry your order didn't arrive within the timeframe initially provided, we understand that you want your stuff as quickly as possible! Changes may occur due to rider capacity, traffic or other extenuating circumstances. The order status page in the app or on the website will keep you updated a
Please get in touch with customer support and let us know where you'd like us to launch next! You can contact our Customer Service Team via live chat any time via our app, go to Account > Help > Chat with Support. Prefer to email? You can also reach us via email at support.uk@gopuff.com.
Feedback and Questions (UK)
Gopuff delivers food & drinks, cleaning supplies, home needs and more in just minutes. You can find more information here .
Gopuff accepts all major credit and debit cards, including American Express (AMEX), Discover, Mastercard, Visa, JCB, Maestro, and Maestro UK. You can also pay by Google Pay and Apple Pay!
While you are certainly not required to tip, your rider would most certainly appreciate it if you do! If you'd like to tip your rider, please confirm the tip amount at the bottom of the checkout page. The tip will be added to the order total and once the order has been delivered, your order rider wi
1. How do I earn a stamp? It’s simple! Just place an order that includes at least one Qualifying Product - You can find these marked with a special badge on product tile and on the product display page. Each qualifying order earns you one stamp. 2. How many stamps do I need to get a reward? Reward
1. Can I buy alcohol and tobacco products from Gopuff? Yes, customers can purchase both alcohol and tobacco products through Gopuff. 2. How old do I need to be to buy alcohol and tobacco products? You must be 18 years of age or older. 3. Will my ID be checked when scratchcards are delivered? If
Every time you place a Gopuff order, a copy of your receipt is emailed to the email address associated with your account. If you need to search your inbox or spam folder, the subject line of these emails is “Your Gopuff order!”. If you need a VAT Gopuff receipt, you can contact our Customer Service
VEEV One and Gopuff: Recycle and Reward Our Recycle and Reward scheme enables you to get rewards when you return used (i) vapes (re-chargeable or single use), (ii) vape pods, and (iii) vape cartridges (‘recyclables’). In these terms and conditions, when we refer to ‘we’, ‘us’ our ‘our’ we mean Phili
Offer: Earn £10 credit for each successful referral, plus bonus credit at the following milestones: 5 referrals = £10 10 referrals = £15 15 referrals = £25 20 referrals = £40 A successful referral is defined as when a new customer places an order on the Gopuff app or website within the campaign
Gopuff Fee Comparison – Terms & Conditions Basis of Comparison Delivery fee, bag fee, and service fee comparisons are based on publicly available pricing data collected from Uber Eats® and Deliveroo® for 50 equivalent delivery addresses across key UK cities. Data was captured between 30th and 31st J
1. Promoter This promotion is run by Gopuff UK Ltd (“Gopuff”), registered in England & Wales. By participating you accept these terms. 2. Campaign period The Christmas Delivery Dash campaign runs from 00:00 on 1 December 2025 to 23:59 on 25 December 2025 (UTC). All actions that award points must b
For an additional fee, we will prioritise your order and pack it first. Once packed, it will be added to the top of the riders' list of deliveries. Please note this option won't always be available, you can check once through to the Checkout page under Delivery Details. If you need any support, plea
We’re really sorry to hear that something arrived melted! That’s definitely not the seamless experience we want you to have. Please reach out to our Customer Service Team as soon as possible. The quickest way is through Live Chat in the app: Account > Help > Chat with Support, we're here 24/7! Pre
You’re able to unsubscribe from Gopuff marketing emails using the link provided at the bottom of the emails. You’ll see a line that reads, “To unsubscribe from our mailing list, click here.” Note: emails titled “Gopuff Your verification code” and “Your Gopuff order details!” are transactional. These
Your Gopuff account (UK)
We’re really sorry that your order couldn't be delivered as planned. There are many variables that may prevent orders from being delivered, including but not limited to weather conditions, local circumstances, and the inability to contact a customer at the point of delivery. An automated text messag
If you notice suspicious activity on your banking statement, we strongly recommend that you contact your Financial Institution to report the potentially fraudulent activity. Due to privacy concerns, there is very little we can do for you directly through our Customer Service Team. Your Financial Ins
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