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Gopuff is not a franchisor and does not offer franchising opportunities.
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Feedback and Questions (UK)
For an additional fee, we will prioritise your order and pack it first. Once packed, it will be added to the top of the riders' list of deliveries. Please note this option won't always be available, you can check once through to the Checkout page under Delivery Details. If you need any support, plea
Payments, Coupons and Discounts (UK)
VEEV One and Gopuff: Recycle and Reward Our Recycle and Reward scheme enables you to get rewards when you return used (i) vapes (re-chargeable or single use), (ii) vape pods, and (iii) vape cartridges (‘recyclables’). In these terms and conditions, when we refer to ‘we’, ‘us’ our ‘our’ we mean Phili
Once a refund is processed, it’ll head back to your original payment method within 3 - 5 working days (excluding weekends and bank holidays). In some cases, instead of a refund, you might see the original charge simply disappear, this means it’s been voided or reversed before it fully settled. Still
Every time you place a Gopuff order, a copy of your receipt is emailed to the email address associated with your account. If you need to search your inbox or spam folder, the subject line of these emails is “Your Gopuff order!”. If you need a VAT Gopuff receipt, you can contact our Customer Service
Gopuff Fee Comparison – Terms & Conditions Basis of Comparison Delivery fee, bag fee, and service fee comparisons are based on publicly available pricing data collected from Uber Eats® and Deliveroo® for 50 equivalent delivery addresses across key UK cities. Data was captured between 30th and 31st J
We’re really sorry to hear that something arrived melted! That’s definitely not the seamless experience we want you to have. Please reach out to our Customer Service Team as soon as possible. The quickest way is through Live Chat in the app: Account > Help > Chat with Support, we're here 24/7! Pre
Your Gopuff order (UK)
Please get in touch with customer support and let us know where you'd like us to launch next! You can contact our Customer Service Team via live chat any time via our app, go to Account > Help > Chat with Support. Prefer to email? You can also reach us via email at support.uk@gopuff.com.
We’re so sorry that your rider didn't deliver to your door. We want you to have an amazing experience and the best customer service every time you order. For support, please reach out to our Customer Service Team via Live Chat, go to Account > Help > Chat with Support. Prefer email? You can also rea
To update or edit the email address associated with your Gopuff account, visit the my account section and select settings. You'll see a change email option. If you're having any trouble, please reach out to our Customer Service Team. The quickest way is through Live Chat in the app: Account > Help >
Your Gopuff account (UK)
At Gopuff, we are committed to providing our customers with high-quality products and exceptional service. However, due to the nature of disposable vapes, we regret to inform our customers that we cannot accept returns or offer refunds for faulty units without full evidence being provided. This poli
While you are certainly not required to tip, your rider would most certainly appreciate it if you do! If you'd like to tip your rider, please confirm the tip amount at the bottom of the checkout page. The tip will be added to the order total and once the order has been delivered, your order rider wi
We’re really sorry to hear something in your order wasn’t up to scratch - that’s definitely not the experience we aim to provide. If you’ve received an expired item, please reach out to our Customer Service Team as soon as possible. The quickest way is through Live Chat in the app: Account > Help
Yes! Once at the checkout page, you can book a particular date and time for your order. Rather than receiving it ASAP, you can select the option to ‘Schedule for later’ > Pick a date and time > Confirm your order by clicking ‘Place order'. Please be aware that we are unable to start packing an order
About GoPuff (UK)
Absolutely! If you have any product requests you'd like for us to offer next, please get in touch with our Customer Service Team, and we will pass on your suggestion. The quickest way is through Live Chat in the app: Account > Help > Chat with Support, we're here 24/7! Prefer to email? You can also
Gopuff delivers food & drinks, cleaning supplies, home needs and more in just minutes. You can find more information here .
Aperol Spritz SMEG Fridge Promotion (the "Promotion") Terms & Conditions Gopuff has teamed up with [Glen Grant Limited t/a Campari UK (“Campari”) to offer Gopuff customers the chance to win an Aperol branded mini SMEG fridge (the “Prize”). By entering the Promotion, you agree to be bound by these te
When your referral coupon has been used successfully, you will usually receive an SMS to confirm the referral has been added to your account. If you haven't received this yet, please check if the person you referred has already placed their first order, satisfied the terms & conditions, and it's bee
If you have an existing Gopuff account but do not have access to login on the phone associated with your account and have a new phone, please get in touch with our customer support team to update your number. The quickest way is through Live Chat in the app: Account > Help > Chat with Support, we're
In order to successfully refer someone, you must: * Place and successfully receive at least 1 order yourself. * Send your referral link to a new customer via the referral page in the Gopuff App. * The referee must sign up to their Gopuff account using your link to place their first order * At least
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