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Aperol Spritz SMEG Fridge Promotion (the "Promotion") Terms & Conditions Gopuff has teamed up with [Glen Grant Limited t/a Campari UK (“Campari”) to offer Gopuff customers the chance to win an Aperol branded mini SMEG fridge (the “Prize”). By entering the Promotion, you agree to be bound by these te
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Payments, Coupons and Discounts (UK)
Gopuff delivers food & drinks, cleaning supplies, home needs and more in just minutes. You can find more information here .
About GoPuff (UK)
If you notice suspicious activity on your banking statement, we strongly recommend that you contact your Financial Institution to report the potentially fraudulent activity. Due to privacy concerns, there is very little we can do for you directly through our Customer Service Team. Your Financial Ins
Your Gopuff account (UK)
Every time you place a Gopuff order, a copy of your receipt is emailed to the email address associated with your account. If you need to search your inbox or spam folder, the subject line of these emails is “Your Gopuff order!”. If you need a VAT Gopuff receipt, you can contact our Customer Service
To update or edit the email address associated with your Gopuff account, visit the my account section and select settings. You'll see a change email option. If you're having any trouble, please reach out to our Customer Service Team. The quickest way is through Live Chat in the app: Account > Help >
Yes! Once at the checkout page, you can book a particular date and time for your order. Rather than receiving it ASAP, you can select the option to ‘Schedule for later’ > Pick a date and time > Confirm your order by clicking ‘Place order'. Please be aware that we are unable to start packing an order
We’re really sorry to hear something in your order wasn’t up to scratch - that’s definitely not the experience we aim to provide. If you’ve received an expired item, please reach out to our Customer Service Team as soon as possible. The quickest way is through Live Chat in the app: Account > Help
Your Gopuff order (UK)
You’re able to unsubscribe from Gopuff marketing emails using the link provided at the bottom of the emails. You’ll see a line that reads, “To unsubscribe from our mailing list, click here.” Note: emails titled “Gopuff Your verification code” and “Your Gopuff order details!” are transactional. These
While you are certainly not required to tip, your rider would most certainly appreciate it if you do! If you'd like to tip your rider, please confirm the tip amount at the bottom of the checkout page. The tip will be added to the order total and once the order has been delivered, your order rider wi
VEEV One and Gopuff: Recycle and Reward Our Recycle and Reward scheme enables you to get rewards when you return used (i) vapes (re-chargeable or single use), (ii) vape pods, and (iii) vape cartridges (‘recyclables’). In these terms and conditions, when we refer to ‘we’, ‘us’ our ‘our’ we mean Phili
Gopuff accepts all major credit and debit cards, including American Express (AMEX), Discover, Mastercard, Visa, JCB, Maestro, and Maestro UK. You can also pay by Google Pay and Apple Pay!
We are always accepting applications for various roles here at Gopuff! If you’re interested in joining our Corporate Team, you can view our current openings by visiting our Careers Page here.
What’s the Small Order Fee? To help cover the costs of picking, packing, and delivering smaller orders, a Small Order Fee is applied when your order subtotal (before taxes, tips, and other fees) doesn’t meet the minimum threshold for free delivery. You’ll see this fee clearly listed at checkout. Wh
Please get in touch with customer support and let us know where you'd like us to launch next! You can contact our Customer Service Team via live chat any time via our app, go to Account > Help > Chat with Support. Prefer to email? You can also reach us via email at support.uk@gopuff.com.
Feedback and Questions (UK)
If you place a Gopuff order, you should receive both an SMS confirmation and an email confirmation. Please verify your mobile number and email address associated with your Gopuff account. You can do so by visiting “my account” in the app or on the website and choosing the “settings” section to view
Gopuff FAM Subscription Terms Gopuff FAM is a subscription program that gives you unlimited discounted delivery on eligible orders and access to exclusive discounts and offers. Here are the key things to know: Automatic Renewal: Your subscription automatically renews unless you cancel before the nex
Our delivery fee helps support your rider in getting your order to you quickly and safely. For non-FAM members, this fee is capped at £1.99. Want to skip the fee altogether? Join Gopuff FAM! For just £5.49/month or £54.99/year, you’ll get free delivery on all orders, plus access to exclusive discoun
We’re really sorry to hear that something arrived melted! That’s definitely not the seamless experience we want you to have. Please reach out to our Customer Service Team as soon as possible. The quickest way is through Live Chat in the app: Account > Help > Chat with Support, we're here 24/7! Pre
You definitely can! Gifting an order is a feature available in-app. After you have placed the items in your cart, make your way to the Bag page you can then select ‘Make this order a gift’ > then select the address, enter the recipient’s details & add a gift message! Once done, select ‘Save’ to go b
Once a refund is processed, it’ll head back to your original payment method within 3 - 5 working days (excluding weekends and bank holidays). In some cases, instead of a refund, you might see the original charge simply disappear, this means it’s been voided or reversed before it fully settled. Still
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