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For an additional fee of £2.49, we will prioritise your order and pack it first. Once packed, it will be added to the top of the riders' list of deliveries. Please note this option won't always be available, you can check once through to the Checkout page under Delivery Details.
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Payments, Coupons and Discounts (UK)
You’re able to unsubscribe from Gopuff marketing emails using the link provided at the bottom of the emails. You’ll see a line that reads, “To unsubscribe from our mailing list, click here.”Note: emails titled “Gopuff Your verification code” and “Your Gopuff order details!” are transactional. These
Your Gopuff account (UK)
If you place a Gopuff order, you should receive both an SMS confirmation and an email confirmation. Please verify your mobile number and email address associated with your Gopuff account. You can do so by visiting “my account” in the app or on the website and choosing the “settings” section to view
Your Gopuff order (UK)
Gopuff delivers food & drinks, cleaning supplies, home needs and more in just minutes. You can find more information on https://gopuff.com/go/about-us
About GoPuff (UK)
In order to successfully refer someone, you must: * Place and successfully receive at least 1 order yourself. * Send your referral link to a new customer via the referral page in the Gopuff App. * The referee must sign up to their Gopuff account using your link to place their first order * At least
Absolutely! If you have any product requests you'd like for us to offer next, please get in touch with our customer support team, and we will pass on your suggestion. You can contact our Customer Service team via email at support.uk@gopuff.com.
Feedback and Questions (UK)
For partial or full refunds, we are able to issue this on the same day the order was placed. The refund can reflect almost instantly, however, it may take up to 3-5 working days. If you have any further questions, please get in touch with our customer support team. You can contact our Customer Servi
Yes! Once at the checkout page, you can book a particular date and time for your order. Rather than receiving it ASAP, you can select the option to ‘Schedule for later’ > Pick a date and time > Confirm your order by clicking ‘Place order'. Please be aware that we are unable to start packing an order
Please get in touch with customer support and let us know where you'd like us to launch next, and chances are we will! You can contact our Customer Service team via live chat any time via our app, go to Account > Help > Chat with Support.
Every time you place a Gopuff order, a copy of your receipt is emailed to the email address associated with your account. If you need to search your inbox or spam folder, the subject line of these emails is “Your Gopuff order!”. If you need a VAT Gopuff receipt, you can contact our Customer Service
These Terms & Conditions (“Terms”) apply to you if you subscribe to a Gopuff FAM account. These do not replace the Terms and Conditions of Service (which relate to the services we supply (“Services”) and your Gopuff account) or the Gopuff Terms of Use for Website and Applications (which apply to you
When your referral coupon has been used successfully, you will usually receive an SMS to confirm the referral has been added to your account. If you haven't received this yet, please check if the person you referred has already placed their first order, satisfied the terms & conditions and it's been
Gopuff is not a franchisor and does not offer franchising opportunities.
Gopuff FAM Subscription Terms Gopuff FAM is a subscription program that gives you unlimited discounted delivery on eligible orders and access to exclusive discounts and offers. Here are the key things to know: Automatic Renewal: Your subscription automatically renews unless you cancel before the nex
If you notice suspicious activity on your banking statement, we strongly recommend that you contact your Financial Institution to report the potentially fraudulent activity. Due to privacy concerns, there is very little we can do for you directly through our Customer Service Team. Your Financial Ins
Credit cards, debit cards, Apple Pay, Google Pay and PayPal are accepted in all Gopuff locations, on both the mobile app and website. Unfortunately, we do not accept cash as a payment method.
At Gopuff, we are committed to providing our customers with high-quality products and exceptional service. However, due to the nature of disposable vapes, we regret to inform our customers that we cannot accept returns or offer refunds for faulty units without full evidence being provided. This poli
While you are certainly not required to tip, your rider would most certainly appreciate it if you do! If you'd like to tip your rider, please confirm the tip amount at the bottom of the checkout page. The tip will be added to the order total and once the order has been delivered, your order rider wi
We're sorry to hear that you've had an expired item in your order! We realise that's not ideal, and it's definitely not the type of experience we want our customers to have with us. If part of your order is missing,please reach out to our Customer Service Team via Live Chat anytime on our app, go to
Gopuff delivers in about 30 minutes. You can see an estimated delivery window on the main page of the app when placing your order. However, traffic, weather and other events may affect your delivery time. If we expect any delays, you will notice a banner on the checkout page advising of this.
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