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Gopuff x Campari Competition T&Cs

Aperol Spritz SMEG Fridge Promotion (the "Promotion") Terms & Conditions Gopuff has teamed up with [Glen Grant Limited t/a Campari UK (“Campari”) to offer Gopuff customers the chance to win an Aperol branded mini SMEG fridge (the “Prize”). By entering the Promotion, you agree to be bound by these te

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Referral Boost Campaign T&Cs

Offer: Earn £10 credit for each successful referral, plus bonus credit at the following milestones: ​ 5 referrals = £10 10 referrals = £15 15 referrals = £25 20 referrals = £40 ​ A successful referral is defined as when a new customer places an order on the Gopuff app or website within the campaign

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How do I find my receipts?

Every time you place a Gopuff order, a copy of your receipt is emailed to the email address associated with your account. If you need to search your inbox or spam folder, the subject line of these emails is “Your Gopuff order!”. If you need a VAT Gopuff receipt, you can contact our Customer Service

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VEEV One and Gopuff: Recycle and Reward

VEEV One and Gopuff: Recycle and Reward Our Recycle and Reward scheme enables you to get rewards when you return used (i) vapes (re-chargeable or single use), (ii) vape pods, and (iii) vape cartridges (‘recyclables’). In these terms and conditions, when we refer to ‘we’, ‘us’ our ‘our’ we mean Phili

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Can I send a Gopuff order to someone else?

You definitely can! Gifting an order is a feature available in-app. After you have placed the items in your cart, make your way to the Bag page you can then select ‘Make this order a gift’ > then select the address, enter the recipient’s details & add a gift message! Once done, select ‘Save’ to go b

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Do you offer Franchise Opportunities?

Gopuff is not a franchisor and does not offer franchising opportunities.

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What is priority delivery?

For an additional fee, we will prioritise your order and pack it first. Once packed, it will be added to the top of the riders' list of deliveries. Please note this option won't always be available, you can check once through to the Checkout page under Delivery Details. If you need any support, plea

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Gopuff Fee Comparison - Terms & Conditions

Gopuff Fee Comparison – Terms & Conditions Basis of Comparison Delivery fee, bag fee, and service fee comparisons are based on publicly available pricing data collected from Uber Eats® and Deliveroo® for 50 equivalent delivery addresses across key UK cities. Data was captured between 30th and 31st J

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My order was cancelled, but I was still charged.

We’re really sorry that your order couldn't be delivered as planned. In the event that an order is cancelled, we will provide a full refund back to your original payment method within 3-5 working days (not including weekends or holidays). In some instances, funds may be returned in the form of a voi

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What’s your referral program?

In order to successfully refer someone, you must: * Place and successfully receive at least 1 order yourself. * Send your referral link to a new customer via the referral page in the Gopuff App. * The referee must sign up to their Gopuff account using your link to place their first order * At least

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You’re not in my area yet.

Please get in touch with customer support and let us know where you'd like us to launch next! You can contact our Customer Service Team via live chat any time via our app, go to Account > Help > Chat with Support. Prefer to email? You can also reach us via email at support.uk@gopuff.com.

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My rider didn’t come to my door.

We’re so sorry that your rider didn't deliver to your door. We want you to have an amazing experience and the best customer service every time you order. For support, please reach out to our Customer Service Team via Live Chat, go to Account > Help > Chat with Support. Prefer email? You can also rea

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How do I change the email address on my account?

To update or edit the email address associated with your Gopuff account, visit the my account section and select settings. You'll see a change email option. If you're having any trouble, please reach out to our Customer Service Team. The quickest way is through Live Chat in the app: Account > Help >

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Can you stop texting and/or emailing me?

You’re able to unsubscribe from Gopuff marketing emails using the link provided at the bottom of the emails. You’ll see a line that reads, “To unsubscribe from our mailing list, click here.” Note: emails titled “Gopuff Your verification code” and “Your Gopuff order details!” are transactional. These

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Can I schedule my delivery in advance?

Yes! Once at the checkout page, you can book a particular date and time for your order. Rather than receiving it ASAP, you can select the option to ‘Schedule for later’ > Pick a date and time > Confirm your order by clicking ‘Place order'. Please be aware that we are unable to start packing an order

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What is FAM?

Our FAM membership is your golden ticket to exclusive perks, starting with free delivery on every order! But that’s just the beginning… FAM members also get access to exclusive in-app deals, special discounts, and pricing you won’t find anywhere else. Whether you’re stocking up on snacks or grabbing

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Which payment methods does Gopuff accept?

Gopuff accepts all major credit and debit cards, including American Express (AMEX), Discover, Mastercard, Visa, JCB, Maestro, and Maestro UK. You can also pay by Google Pay and Apple Pay!

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Disposable Vape Returns & Refund Policy

At Gopuff, we are committed to providing our customers with high-quality products and exceptional service. However, due to the nature of disposable vapes, we regret to inform our customers that we cannot accept returns or offer refunds for faulty units without full evidence being provided. This poli

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How can I cancel an order?

If your order hasn't been dispatched yet, you can cancel via the Gopuff app: Order Status > 'Get Help' > Cancel. If your order is out for delivery, please reach out to our Customer Service Team as soon as possible. The quickest way is through Live Chat in the app: Account > Help > Chat with Support,

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Are you hiring?

We are always accepting applications for various roles here at Gopuff! If you’re interested in joining our Corporate Team, you can view our current openings by visiting our Careers Page here.

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