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1. Promoter This promotion is run by Gopuff UK Ltd (“Gopuff”), registered in England & Wales. By participating you accept these terms. 2. Campaign period The Christmas Delivery Dash campaign runs from 00:00 on 1 December 2025 to 23:59 on 25 December 2025 (UTC). All actions that award points must b
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Payments, Coupons and Discounts (UK)
To update or edit the email address associated with your Gopuff account, visit the my account section and select settings. You'll see a change email option. If you're having any trouble, please reach out to our Customer Service Team. The quickest way is through Live Chat in the app: Account > Help >
Your Gopuff account (UK)
Ambassador Programme Terms & Conditions Ambassador Programme Agreement This Agreement is entered into between Gopuff (“the Company”) and the individual named in the acceptance email (“the Ambassador”). By accepting your place in the Ambassador Programme, you agree to be bound by these Terms and Cond
Aperol Spritz SMEG Fridge Promotion (the "Promotion") Terms & Conditions Gopuff has teamed up with [Glen Grant Limited t/a Campari UK (“Campari”) to offer Gopuff customers the chance to win an Aperol branded mini SMEG fridge (the “Prize”). By entering the Promotion, you agree to be bound by these te
We’re really sorry that your order couldn't be delivered as planned. There are many variables that may prevent orders from being delivered, including but not limited to weather conditions, local circumstances, and the inability to contact a customer at the point of delivery. An automated text messag
Your Gopuff order (UK)
Absolutely! If you have any product requests you'd like for us to offer next, please get in touch with our Customer Service Team, and we will pass on your suggestion. The quickest way is through Live Chat in the app: Account > Help > Chat with Support, we're here 24/7! Prefer to email? You can also
Feedback and Questions (UK)
We are always accepting applications for various roles here at Gopuff! If you’re interested in joining our Corporate Team, you can view our current openings by visiting our Careers Page here.
About GoPuff (UK)
Gopuff is not a franchisor and does not offer franchising opportunities.
1. Can I buy scratchcards from Gopuff? Yes, customers can purchase scratchcards through Gopuff. 2. How old do I need to be to buy scratchcards? You must be 18 years of age or older. 3. Will my ID be checked when scratchcards are delivered? If you look under the age of 25, your ID or passport will be
Once a refund is processed, it’ll head back to your original payment method within 3 - 5 working days (excluding weekends and bank holidays). In some cases, instead of a refund, you might see the original charge simply disappear, this means it’s been voided or reversed before it fully settled. Still
Gopuff delivers food & drinks, cleaning supplies, home needs and more in just minutes. You can find more information here .
1. How do I earn a stamp? It’s simple! Just place an order that includes at least one Qualifying Product - You can find these marked with a special badge on product tile and on the product display page. Each qualifying order earns you one stamp. 2. How many stamps do I need to get a reward? Reward
Please get in touch with customer support and let us know where you'd like us to launch next! You can contact our Customer Service Team via live chat any time via our app, go to Account > Help > Chat with Support. Prefer to email? You can also reach us via email at support.uk@gopuff.com.
In order to successfully refer someone, you must: * Place and successfully receive at least 1 order yourself. * Send your referral link to a new customer via the referral page in the Gopuff App. * The referee must sign up to their Gopuff account using your link to place their first order * At least
Our delivery fee helps support your rider in getting your order to you quickly and safely. For non-FAM members, this fee is capped at £1.99. Want to skip the fee altogether? Join Gopuff FAM! For just £5.49/month or £54.99/year, you’ll get free delivery on all orders, plus access to exclusive discoun
We’re so sorry that your rider didn't deliver to your door. We want you to have an amazing experience and the best customer service every time you order. For support, please reach out to our Customer Service Team via Live Chat, go to Account > Help > Chat with Support. Prefer email? You can also rea
While you are certainly not required to tip, your rider would most certainly appreciate it if you do! If you'd like to tip your rider, please confirm the tip amount at the bottom of the checkout page. The tip will be added to the order total and once the order has been delivered, your order rider wi
We're sorry your order didn't arrive within the timeframe initially provided, we understand that you want your stuff as quickly as possible! Changes may occur due to rider capacity, traffic or other extenuating circumstances. The order status page in the app or on the website will keep you updated a
Enter your address in the Gopuff app to see if we deliver to you. We're currently available in lots of UK towns and cities, as well as the United States! Your account works in all of our locations, so no changes are needed when you go on holiday!
We’re really sorry to hear something in your order wasn’t up to scratch - that’s definitely not the experience we aim to provide. If you’ve received an expired item, please reach out to our Customer Service Team as soon as possible. The quickest way is through Live Chat in the app: Account > Help
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