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Payments, Coupons and Discounts (UK)

Payments, Coupons and Discounts (UK)

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UC
My coupon/discount code isn't applying to my order.

Coupons and discount codes may have specific and differing T&Cs. This includes meeting a minimum order spend and making sure you've not added any items that are excluded. In most cases, general discounts and credits cannot be applied to alcohol, baby formula, or tobacco products. If you

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Payments, Coupons and Discounts (UK)

UC
I've referred a friend, but my referral credit isn't working.

When your referral coupon has been used successfully, you will usually receive an SMS to confirm the referral has been added to your account. If you haven't received this yet, please check if the person you referred has already placed their first order, satisfied the terms & conditions, and

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Payments, Coupons and Discounts (UK)

UC
What’s the status of my refund?

For partial or full refunds, we are able to issue this on the same day the order was placed. The refund can reflect almost instantly, however, it may take up to 3-5 working days. If you have any further questions, please get in touch with our customer support team. You can contact our Customer Servi

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Payments, Coupons and Discounts (UK)

UC
My order was cancelled, but I was still charged.

We’re so sorry that your order couldn’t be delivered as planned. In the event that an order is cancelled, we will provide a full refund back to the original method of payment. Refunds generally take 3-5 working days to process (not including weekends or holidays). In some instances, funds may be ret

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Payments, Coupons and Discounts (UK)

UC
I've referred someone but my referral credit isn't working

When your referral coupon has been used successfully, you will usually receive an SMS to confirm the referral has been added to your account. If you haven't received this yet, please check if the person you referred has already placed their first order, satisfied the terms & conditions and it's been

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Payments, Coupons and Discounts (UK)