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Payments, Coupons and Discounts (UK)

Payments, Coupons and Discounts (UK)

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Gopuff FAM Terms & Conditions

These Terms & Conditions (“Terms”) apply to you if you subscribe to a Gopuff FAM account. These do not replace the Terms and Conditions of Service (which relate to the services we supply (“Services”) and your Gopuff account) or the Gopuff Terms of Use for Website and Applications (which apply to you

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Payments, Coupons and Discounts (UK)

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Delivery Fee - What is priority delivery?

For an additional fee of £2.49, we will prioritise your order and pack it first. Once packed, it will be added to the top of the riders' list of deliveries. Please note this option won't always be available, you can check once through to the Checkout page under Delivery Details.

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Payments, Coupons and Discounts (UK)

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Delivery Fee - Why am I being charged for a delivery fee?

The delivery fee is a service charge that supports the rider's ability to deliver your order. We have a maximum delivery fee of £1.99 for non FAM members. If you subscribe to FAM, you will get free delivery on all your Gopuff orders at a monthly charge of £5.49 or annual charge of £54.99. On top of

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Payments, Coupons and Discounts (UK)

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How do I tip my rider?

While you are certainly not required to tip, your rider would most certainly appreciate it if you do! If you'd like to tip your rider, please confirm the tip amount at the bottom of the checkout page. The tip will be added to the order total and once the order has been delivered, your order rider wi

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Payments, Coupons and Discounts (UK)

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How do I find my receipts?

Every time you place a Gopuff order, a copy of your receipt is emailed to the email address associated with your account. If you need to search your inbox or spam folder, the subject line of these emails is “Your Gopuff order!”. If you need a VAT Gopuff receipt, you can contact our Customer Service

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Payments, Coupons and Discounts (UK)