Small Order Fee - Why am I being charged a small order fee and why are there different charges?

The Small Order Fee is a service charge that supports the conditions of delivering a small order value.

We currently have a fee structure depending on your total charge. Tobacco products are exempt from the Small Order Fee calculations.

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Products this applies to: Rolling tobacco, cigarettes, Heets (heated tobacco), cigars and cigarillos.

Products this doesn't apply to: Vapes, nicotine pouches (e.g. Nordic, Velo etc.) and tobacco accessories (e.g. lighters, rolling papers, filters etc.)

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Kindly add more items to remove this fee.

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For further support please reach out to our Customer Service Team, anytime, via Live Chat on our app, go to Account > Help > Contact for Support.