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The goal of these guidelines is to help foster a delivery partner community rooted in Safety, Respect, and Integrity, all while upholding Gopuff’s Standards of Service. These guidelines are in place to protect delivery partners and to ensure a safe and professional experience for all who use the Gop
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Community Guidelines
Vehicle theft can happen to anyone, anywhere. Keep yourself and others aware by sharing these tips:Avoid parking beside large vehicles that obstruct your viewAim to park in busy areas where there are surveillance cameras or more people aroundDon’t leave your car running when dropping off an order,
Driver and Biker Safety
Your safety is our priority.If you are in a situation that presents an immediate threat to life or property, call 9-1-1. Otherwise, any safety concerns you have while providing services for Gopuff can be reported to EthicsPoint - a third party we partner with, who are completely confidential. You ca
Missions are incentives that offer you additional opportunities to earn, most commonly by completing a certain number of deliveries in a set period of time or by getting an extra dollar amount on each delivery. Missions are periodically offered to eligible delivery partners in the Earnings tab of th
Delivery Partner Pay
Check the app or order page and enter your address to confirm your area's minimum. Order minimums can fluctuate from time to time enabling efficiency in delivering orders.
About Gopuff
We want you to have an amazing experience and the best customer service every time you order. We would be happy to help you with this, please reach out to our Customer Service Team by going to the Gopuff app, clicking the account icon at the bottom of the page, and selecting Help.
Your Gopuff Order
Nothing is wrong! We want to be as honest as possible about when you’ll receive your Gopuff order. If your delivery estimate changes for any reason, we update your ETA immediately so you know when to expect your order. ETA’s may be adjusted for a variety of reasons: road conditions, weather conditio
You definitely can! Please keep in mind that we do sell some age-controlled products, so the intended recipient will need to be of age if any of those products are ordered. Updates regarding your delivery will be sent to your mobile phone. Please keep this in mind, as you may need to act as the go-b
Notice of RightsNOTICE OF RIGHTSAPP-BASED WORKER MINIMUM PAYMENT ORDINANCESMC 8.37.100 GB Logistics, LLC (“GBL”) and GBL California, LLC (“GBL California”) identify as on-demand network companies as defined by SMC 8.37.020.As an app-based worker, you are entitled to the following information before
Earning in Seattle
We understand how important it is for you to receive your order quickly! For the most up-to-date information on your order’s estimated delivery, please check the order tracking provided in the Gopuff app.The delivery window may change on occasion, but this is not indicative of any issues. We strive
In some Gopuff locations, alcohol and non-alcohol products are charged separately. If you place an order containing alcohol, and see two transactions from Gopuff immediately following your order, you're in a location where this is the case. The total of your two transactions will match the order tot
Payments, Coupons and Discounts
Every time you place a Gopuff order, a copy of your receipt is emailed to the email address associated with your account. The subject line of these emails is Your Gopuff order!, If you need to search your inbox. You can also view past orders under the My Orders page on the app or website.
Refunds generally take 3-5 Business Days to process (not including weekends or holidays).In some instances, funds may be returned in the form of a Voided Transaction instead of a manual refund. In these instances, you will see a pending charge fall off of your account instead of a positive credit in
To refer someone to Gopuff, you can simply share a unique code or link found within the referral section of the Gopuff app and website. When someone successfully completes their first Gopuff order using either your referral link or your unique code, you automatically receive a reward credited to you
Partners who schedule a block are eligible to earn a per-minute rate (e.g. $0.20/min) for the time they spend waiting at the facility for an order during that block. This is called Wait Pay.Wait Pay = (Scheduled minutes while waiting at the facility) x (Wait Pay Rate)During a scheduled block, you
Here are some essential safety tips to keep in mind while you’re out delivering in extreme weather conditions.Snowy or IceRain or FloodExtreme HeatExtreme ColdUse lights and reflectors. Increase visibility by using front and rear lights, as well as reflective materials. Snowfall can reduce visibilit
To update your account information, visit the my account section of your Gopuff account. Using the my credit cards and settings sections, you can update your payment methods, phone number, and email address associated with your Gopuff account.
Your Gopuff Account
In order to connect you with our platform, Gopuff relies on a GPS signal from your Gopuff Driver app. If you’re experiencing trouble connecting the app, try these troubleshooting tips:iOS UsersAndroid UsersPermissions and SettingsMake sure your have the following permissions enabled for the Gopuff D
Troubleshooting the Driver App
You should have received an email from Stripe (express@stripe.com) with instructions about how to confirm your tax information and tax information delivery preference (e-delivery or mail). Regardless of your delivery preference, it's important that you verify both your email address and postal
While you are not required to tip, your delivery partner would most certainly appreciate it if you did! You may leave your driver a tip on your credit card or debit card at checkout in the app. Your delivery partner gets 100% of your tip! Additionally, if you would like to increase your tip amount,
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