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If you don’t wish to deliver alcohol while earning with Gopuff, you can indicate this preference in the Account Preference page of the Gopuff Driver app. You can edit this preference at any time, and any changes made will take into effect at the start of your next delivery session. *Please note th
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Delivering Alcohol and Other Regulated Products
The Regulated Products Fee applies to alcohol and tobacco products. It will be applied when alcohol and/or tobacco products are placed in the cart (one fee per transaction, regardless of the number of products in the cart). This fee covers costs associated with the sale of alcohol, tobacco, and vapi
About Gopuff
Please ensure you are entering the correct phone number when logging into your Gopuff account. A 4 digit verification code will be sent to your phone number and to the email address associated with your Gopuff account. If you are not receiving the verification code, please contact our Customer Servi
Your Gopuff Account
Your Trip Offer provides helpful information about your trip so you can make an informed decision about whether or not you’d like to accept it. Trip Offers: Frequently Asked Questions What is a trip offer and what does it include? Your Trip Offer includes key information about that particular trip
Delivering
How does Prop 22 affect how I'm paid? As a delivery partner in California, you are guaranteed to earn at least 120% of the local minimum wage at your pickup location, plus $0.37 for each mile driven during engaged time. This is your Prop 22 net earnings floor.* The Prop 22 Earnings Adjustment Calcul
Earning in California
Most of the time, interactions with customers are smooth and simple. But there is the potential for some difficult situations, especially if you need to refuse delivery because a customer is too intoxicated or can’t present a valid ID. Your safety is key, So you should aim to avoid confrontation o
Driver and Biker Safety
We sincerely apologize for the mistake! Gopuff has a high standard of ensuring that we provide our customers with fresh and reliable products. We would be happy to correct this, please reach out to our Customer Service Team by going to the Gopuff app, clicking the account icon at the bottom of the p
Your Gopuff Order
We operate hundreds of micro-fulfillment centers, delivering to customers in more than 1,00 cities across the U.S., U.K., and France, and we're growing every month. Enter your address at www.gopuff.com to see if we currently deliver to you.
To stay true to our commitment of constantly improving the driver experience, Gopuff often releases updates to the driver app. To ensure you are always on the most up-to-date version of the driver app, we recommend enabling automatic updates in your device settings. How to turn on auto updates on
Troubleshooting the Driver App
You definitely can! Please keep in mind that we do sell some age-controlled products, so the intended recipient will need to be of age if any of those products are ordered. Updates regarding your delivery will be sent to your mobile phone. Please keep this in mind, as you may need to act as the go-b
Delivery partners in the State of California who received notification of contract termination are eligible to appeal their deactivation. The option to appeal a contract termination will be detailed at the end of the relevant contract termination email. You will have up to one week to submit any r
Here are some essential safety tips to keep in mind while you’re out delivering in extreme weather conditions. Snowy or Ice Rain or Flood Extreme Heat Extreme Cold Drive slowly and maintain a safe following distance. Roads may be slippery, and it takes more time to brake. Clear snow and ice. Before
To refer someone to Gopuff, you can simply share a unique code or link found within the referral section of the Gopuff app and website. When someone successfully completes their first Gopuff order using either your referral link or your unique code, you automatically receive a reward credited to you
Payments, Coupons and Discounts
Yes! You can order a gift card to be sent via email to your friends and family. The gift card can be used towards any in-app purchase. The recipient will need to sign in or sign up for a Gopuff account in order to redeem the gift card.
In order to comply with state and local regulations in many of the markets Gopuff operates in, general discounts and credits cannot be applied to alcohol items in most cases. This restriction also applies to Puff Points Rewards.
Every time you place a Gopuff order, a copy of your receipt is emailed to the email address associated with your account. The subject line of these emails is Your Gopuff order!, If you need to search your inbox. You can also view past orders under the My Orders page on the app or website.
If you notice suspicious activity on your banking statement, we strongly recommend that you contact your financial institution to report the potentially fraudulent activity. Due to privacy concerns, we are unfortunately unable to assist you directly through our Customer Service Team. Your financial
Certain states restrict the sale of Dextromethorphan (DXM) to customers who are 18 or older. DXM is a cough suppressor found in common over-the-counter cold medications, such as Vicks DayQuil™/NyQuil™, Mucinex DM™, and Tylenol Cough & Cold™. In applicable states, orders containing DXM will require
By going to the Gopuff app, clicking the account icon at the bottom of the page, and selecting Help.
To update your account information, visit the my account section of your Gopuff account. Using the my credit cards and settings sections, you can update your payment methods, phone number, and email address associated with your Gopuff account.
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