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US Customer Service and Driver Support
Your Gopuff Order

Your Gopuff Order

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(10)
UC
Can the Gopuff Customer Service Team place an order over the phone for me?

In order to protect your personal and financial information, our agents do not have a way to accept payment over the phone. You will need to place an order through our app, but please feel free to reach out to our Customer Service Team if you’re having trouble navigating the order experience! You c

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Your Gopuff Order

UC
I experienced a problem with my delivery partner.

We're so sorry that you had a bad experience with your delivery partner. We want you to have an amazing experience and the best customer service every time you order. We would be happy to speak with you, please reach out to our Customer Service Team by going to the Gopuff app, clicking the account i

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Your Gopuff Order

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Items in my order are expired.

We sincerely apologize for the mistake! Gopuff has a high standard of ensuring that we provide our customers with fresh and reliable products. We would be happy to correct this, please reach out to our Customer Service Team by going to the Gopuff app, clicking the account icon at the bottom of the p

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Your Gopuff Order

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Why was my order cancelled?

We’re so sorry that your order couldn’t be delivered as planned. The delivery process contains many variables that sometimes prevent orders from being delivered, including but not limited to weather conditions, local circumstances, and the inability to contact a customer at the point of delivery. An

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Your Gopuff Order

UC
Items in my order are melted.

We sincerely apologize for the mistake! Gopuff has a high standard of ensuring that temperature-sensitive items arrive as desired. We would be happy to correct this, please reach out to our Customer Service Team by going to the Gopuff app, clicking the account icon at the bottom of the page, and sel

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Your Gopuff Order