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Your Gopuff Order

Your Gopuff Order

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(10)
UC
My delivery partner didn’t come to my door.

We want you to have an amazing experience and the best customer service every time you order. We would be happy to help you with this, please reach out to our Customer Service Team by going to the Gopuff app, clicking the account icon at the bottom of the page, and selecting Help.

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Your Gopuff Order

UC
Order Status & ETA Changes

We understand how important it is for you to receive your order quickly! For the most up-to-date information on your order’s estimated delivery, please check the order tracking provided in the Gopuff app.The delivery window may change on occasion, but this is not indicative of any issues. We strive

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Your Gopuff Order

UC
My order ETA changed, is something wrong?

Nothing is wrong! We want to be as honest as possible about when you’ll receive your Gopuff order. If your delivery estimate changes for any reason, we update your ETA immediately so you know when to expect your order. ETA’s may be adjusted for a variety of reasons: road conditions, weather conditio

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Your Gopuff Order

UC
There is stuff missing from my order

We sincerely apologize for the mistake! We would be happy to correct this, please reach out to our Customer Service Team by going to the Gopuff app, clicking the account icon at the bottom of the page, and selecting Help.

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Your Gopuff Order

UC
What if I don’t receive an order confirmation via email or text?

If you place a Gopuff order, you should receive both an SMS confirmation and an email confirmation. Please verify your mobile number and email address associated with your Gopuff account. You can do so by visiting “Account” in the app and choosing the “settings” section to view and edit your account

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Your Gopuff Order