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Payments, Coupons and Discounts

Payments, Coupons and Discounts

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Why doesn't my coupon or Puff Points Reward apply to alcohol items?

In order to comply with state and local regulations in many of the markets Gopuff operates in, general discounts and credits cannot be applied to alcohol items in most cases. This restriction also applies to Puff Points Rewards.

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Payments, Coupons and Discounts

UC
How do I find my receipts?

Every time you place a Gopuff order, a copy of your receipt is emailed to the email address associated with your account. The subject line of these emails is Your Gopuff order!, If you need to search your inbox. You can also view past orders under the My Orders page on the app or website.

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Payments, Coupons and Discounts

UC
Why was I charged twice?

In some Gopuff locations, alcohol and non-alcohol products are charged separately. If you place an order containing alcohol, and see two transactions from Gopuff immediately following your order, you're in a location where this is the case. The total of your two transactions will match the order tot

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Payments, Coupons and Discounts

UC
What’s the status of my refund?

Refunds generally take 3-5 Business Days to process (not including weekends or holidays).In some instances, funds may be returned in the form of a Voided Transaction instead of a manual refund. In these instances, you will see a pending charge fall off of your account instead of a positive credit in

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Payments, Coupons and Discounts

UC
How do I redeem a promo code or coupon code?

Some of Gopuff promotions and discounts will be automatically applied to your order. To see if you have any discounts on your account, you can add any product to your bag and visit the bag page. If there are auto-applied discounts, you will see the discounts applied to your order subtotal. To enter

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Payments, Coupons and Discounts