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US Customer Service and Driver Support
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Delivering

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Picking up Orders

*NEW: Scan the barcode of the bin containing your order to complete the pickup process. Rolling out in certain markets starting October 15. Keep an eye out for in-app updates! ​ Once you’ve accepted a trip offer, it’s time to head inside the Gopuff facility to pick up your order(s). Picking up an or

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Returning Canceled Orders

Returning Canceled Orders (New Process Launched July 17) Note: Starting July 17, this new return process is rolling out to all Gopuff locations in the US. Why do orders get canceled? In most cases, an order is canceled by the delivery partner (via Customer Support) or by the customer. Customer-initi

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Understanding your Trip Offer

Your Trip Offer provides helpful information about your trip so you can make an informed decision about whether or not you’d like to accept it. Trip Offers: Frequently Asked Questions ​ What is a trip offer and what does it include? Your Trip Offer includes key information about that particular trip

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Going Online

To go online and start receiving trip offers, follow these steps: Swipe “Go Online” Select the Gopuff facility you want to deliver from Head to that facility to start receiving trip offers! Tip: You may receive a trip offer once you’re a few minutes away from the facility. This is to help you spend

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Delivering Orders

Delivering orders with Gopuff is easy, and the app will guide you every step of the way. To keep it simple, we’ve highlighted some of the key steps you can expect to encounter on delivery: Starting the Drop Off When you arrive at the customer’s address and click “Start Drop-Off,” you’ll be prompted

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Delivering