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Gopuff is not a franchisor and does not offer franchising opportunities.
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Feedback and Questions (UK)
Aperol Spritz SMEG Fridge Promotion (the "Promotion") Terms & Conditions Gopuff has teamed up with [Glen Grant Limited t/a Campari UK (“Campari”) to offer Gopuff customers the chance to win an Aperol branded mini SMEG fridge (the “Prize”). By entering the Promotion, you agree to be bound by these te
Payments, Coupons and Discounts (UK)
Gopuff delivers food & drinks, cleaning supplies, home needs and more in just minutes. You can find more information here .
About GoPuff (UK)
Yes! Once at the checkout page, you can book a particular date and time for your order. Rather than receiving it ASAP, you can select the option to ‘Schedule for later’ > Pick a date and time > Confirm your order by clicking ‘Place order'. Please be aware that we are unable to start packing an order
Gopuff Fee Comparison – Terms & Conditions Basis of Comparison Delivery fee, bag fee, and service fee comparisons are based on publicly available pricing data collected from Uber Eats® and Deliveroo® for 50 equivalent delivery addresses across key UK cities. Data was captured between 30th and 31st J
If you place a Gopuff order, you should receive both an SMS confirmation and an email confirmation. Please verify your mobile number and email address associated with your Gopuff account. You can do so by visiting “my account” in the app or on the website and choosing the “settings” section to view
Your Gopuff order (UK)
VEEV One and Gopuff: Recycle and Reward Our Recycle and Reward scheme enables you to get rewards when you return used (i) vapes (re-chargeable or single use), (ii) vape pods, and (iii) vape cartridges (‘recyclables’). In these terms and conditions, when we refer to ‘we’, ‘us’ our ‘our’ we mean Phili
To update or edit the email address associated with your Gopuff account, visit the my account section and select settings. You'll see a change email option. If you're having any trouble, please reach out to our Customer Service Team. The quickest way is through Live Chat in the app: Account > Help >
Your Gopuff account (UK)
We are always accepting applications for various roles here at Gopuff! If you’re interested in joining our Corporate Team, you can view our current openings by visiting our Careers Page here.
In order to successfully refer someone, you must: * Place and successfully receive at least 1 order yourself. * Send your referral link to a new customer via the referral page in the Gopuff App. * The referee must sign up to their Gopuff account using your link to place their first order * At least
We’re really sorry to hear your order is missing! That’s definitely not the seamless experience we want you to have. Please reach out to our Customer Service Team as soon as possible. The quickest way is through Live Chat in the app: Account > Help > Chat with Support, we're here 24/7! Claims for mi
Gopuff FAM Subscription Terms Gopuff FAM is a subscription program that gives you unlimited discounted delivery on eligible orders and access to exclusive discounts and offers. Here are the key things to know: Automatic Renewal: Your subscription automatically renews unless you cancel before the nex
At Gopuff, we are committed to providing our customers with high-quality products and exceptional service. However, due to the nature of disposable vapes, we regret to inform our customers that we cannot accept returns or offer refunds for faulty units without full evidence being provided. This poli
Yes! Customers can purchase alcohol from Gopuff and its partners on the Gopuff app in select markets. You must be 18 years of age or older to purchase alcohol. An ID or Passport will be checked at delivery for all alcohol orders. If you do not have an ID at the time of delivery, your items will not
Every time you place a Gopuff order, a copy of your receipt is emailed to the email address associated with your account. If you need to search your inbox or spam folder, the subject line of these emails is “Your Gopuff order!”. If you need a VAT Gopuff receipt, you can contact our Customer Service
Once a refund is processed, it’ll head back to your original payment method within 3 - 5 working days (excluding weekends and bank holidays). In some cases, instead of a refund, you might see the original charge simply disappear, this means it’s been voided or reversed before it fully settled. Still
We’re really sorry to hear that something arrived melted! That’s definitely not the seamless experience we want you to have. Please reach out to our Customer Service Team as soon as possible. The quickest way is through Live Chat in the app: Account > Help > Chat with Support, we're here 24/7! Pre
Our FAM membership is your golden ticket to exclusive perks, starting with free delivery on every order! But that’s just the beginning… FAM members also get access to exclusive in-app deals, special discounts, and pricing you won’t find anywhere else. Whether you’re stocking up on snacks or grabbing
We’re really sorry that your order couldn't be delivered as planned. In the event that an order is cancelled, we will provide a full refund back to your original payment method within 3-5 working days (not including weekends or holidays). In some instances, funds may be returned in the form of a voi
Our delivery fee helps support your rider in getting your order to you quickly and safely. For non-FAM members, this fee is capped at £1.99. Want to skip the fee altogether? Join Gopuff FAM! For just £5.49/month or £54.99/year, you’ll get free delivery on all orders, plus access to exclusive discoun
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