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Troubleshooting the Driver App

Troubleshooting the Driver App

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Keeping your driver app updated

To stay true to our commitment of constantly improving the driver experience, Gopuff often releases updates to the driver app. To ensure you are always on the most up-to-date version of the driver app, we recommend enabling automatic updates in your device settings. ​ How to turn on auto updates on

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Troubleshooting the Driver App

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Gopuff Driver app connectivity issues

In order to connect you with our platform, Gopuff relies on a GPS signal from your Gopuff Driver app. If you’re experiencing trouble connecting the app, try these troubleshooting tips: iOS Users Android Users Permissions and Settings Make sure your have the following permissions enabled for the Gopu

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Troubleshooting the Driver App

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Not receiving offer notifications

If you believe you are having issues receiving trip offer notifications, follow these steps: Make sure that you are online and either at or nearby the MFC Check that you have notifications enabled for Gopuff Driver in your device settings (For iOS) Settings → Notifications → Gopuff Driver → Allow No

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Troubleshooting the Driver App