What’s the status of my refund?

Once a refund is processed, it’ll head back to your original payment method within 3 - 5 working days (excluding weekends and bank holidays). In some cases, instead of a refund, you might see the original charge simply disappear, this means it’s been voided or reversed before it fully settled.

Still have questions? We’re here for you 24/7! Just hop onto Live Chat in the app via Account > Help > Chat with Support, or drop us an email at support.uk@gopuff.com.