Small Order Fee - Why am I being charged a small order fee and why are there different charges?

What’s the Small Order Fee?

To help cover the costs of picking, packing, and delivering smaller orders, a Small Order Fee is applied when your order subtotal (before taxes, tips, and other fees) doesn’t meet the minimum threshold for free delivery. You’ll see this fee clearly listed at checkout.

​Why We Charge a Small Order Fee

Whether you’re ordering one item or a full cart, every delivery involves similar effort and resources. The small order fee helps offset these operational costs and keeps fast delivery available to all customers — even when you're just grabbing a few quick essentials.

​Fee Structure & Exceptions

Our fee structure varies depending on your total order amount, but here’s the key detail:
Some products are excluded from the subtotal used to calculate the Small Order Fee.

🚫 Products excluded from the subtotal:

• Rolling tobacco

• Cigarettes

• Heets (heated tobacco)

• Cigars & cigarillos

✅ Products included in the subtotal:

• Vapes

• Nicotine pouches (e.g. Nordic, Velo)

• Tobacco accessories (e.g. lighters, rolling papers, filters)

If your cart includes excluded items only, you may still see the fee, even if the total appears high.

​How to Avoid the Fee

You can avoid the fee by ensuring your subtotal meets the minimum threshold (you'll see this amount in your cart). Just add a few more qualifying items like snacks, beverages, or household goods.

​Need Help?

If you’re unsure why the fee was applied or think there’s an issue with your subtotal calculation, don’t hesitate to contact us. Our support team is here to help! The quickest way to reach out to us is through Live Chat in the app:

Account > Help > Chat with Support, we're here 24/7!

Prefer email? You can also reach us at support.uk@gopuff.com.

​