My order was cancelled, but I was still charged.

We’re really sorry that your order couldn't be delivered as planned.

In the event that an order is cancelled, we will provide a full refund back to your original payment method within 3-5 working days (not including weekends or holidays). In some instances, funds may be returned in the form of a voided or reversed transaction instead of a manual refund. In these instances, you will see the pending charge should drop off instead of crediting your account

If you have any questions, please reach out to our Customer Service Team as soon as possible. The quickest way is through Live Chat in the app: Account > Help > Chat with Support, we're here 24/7!

Prefer email? You can also reach us at support.uk@gopuff.com.