"My Stats" Explained

While there is no minimum requirement for acceptance rate, consistently rejecting offers negatively impacts the experience for other delivery partners and the customer. If you reject or ignore more than 2 offers in an hour during a scheduled block, you will no longer be eligible to earn Wait Pay for the remainder of that block. The higher your acceptance rate, the more likely you are to qualify for Missions and other earning opportunities. 

Tips for improving your acceptance rate:

• Make sure your Gopuff Driver notifications are turned on in your device settings

• Turn up your ringer volume so you can be alerted when you have an offer

• Pause your offers ⏸️ if you need to take a quick break from delivering

• Respond to offers before the timer expires, as this will count as a rejection and impact your rating

• Keep your phone battery charged, as devices with a low battery may be more likely to miss an offer

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Allowing the offer timer to run out is considered a rejection and will be reflected in your Acceptance Rate accordingly. Remember that you can pause trip offers at any time if you are temporarily unable to deliver. During the time you are paused, you will not receive any offers.

Customer cancellations won’t impact your Completion Rate. Your completion rate decreases only if you cancel the order for reasons other than ID verification issues.

You will never be penalized for canceling an order containing a regulated product if you are not able to reach the customer, successfully verify the customer’s ID, or if you believe the customer is inebriated. These instances will be counted as completed deliveries and you will still receive the base pay for those orders.

No, your Completion Rate only takes into account the orders you successfully deliver after accepting the offer. However, as noted above, offer rejections do impact your acceptance rate. 

Tips for improving your on-time rate:

• Don’t run errands or make unrelated stops in the middle of a delivery. Instead, pause trip offers ⏸️ between deliveries when you need to use the restroom, grab a snack, fill up on gas, charge your e-bike, or any other time you need to take a quick break.

• Fill up your tank with gas before going online or before accepting an offer

• After accepting an offer, start picking up your orders as soon as possible

• Leave the MFC immediately after you’ve finished picking up the order. Taking a long time to leave post-pickup is the most common reason for late deliveries!

• Follow the delivery sequence provided by the app to ensure time-sensitive orders are properly prioritized

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Remember, safe driving should always be your top priority.

Every Thursday, delivery partners can request scheduled blocks in the app if they deliver from a site that offers scheduled blocks. Every Friday, those requests are granted in favor of those with higher scheduled availability over the preceding 4 weeks.

Tips for improving your Scheduled Availability:

• Only request blocks that you 100% plan on committing to. This means arriving on time and staying until the scheduled block is over.

• If you are unable to work one of your scheduled blocks, drop it in the app ahead of time with no penalty.

Nope! Scheduled blocks are not required to earn with Gopuff. You are able to deliver on-demand at any time by simply going online and heading to the MFC during operating hours.

In April 2025, we switched over from the Weekly Summary to My Stats. With this change, your stats now update in real time based on your last 100 orders. This means they can change frequently as older orders roll off and new ones are added.

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For questions regarding your Weekly Summary, contact us directly from Gopuff Driver App by following these steps:

1. Under the Account tab, Select Get Support

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2. Under Contact and Feedback, Select Contact Support

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3. Select Start Conversation

You can also Initiate a chat by selecting the icon on the bottom right corner of the page.

If you have completed fewer than 100 orders, your stats will be based on the total orders you’ve completed so far. Once you hit 100 orders, the rolling 100-order view will apply. If you haven’t taken your first delivery yet, you won’t see any data populating in your stats.

When you accept or reject a trip offer, you’re accepting or rejecting all of the orders associated with that trip. Because of this, your acceptance rate is based on your last 100 offers rather than your last 100 orders.