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Your Gopuff order (UK)

Your Gopuff order (UK)

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(12)
UC
Why was my order cancelled?

We’re really sorry that your order couldn't be delivered as planned. There are many variables that may prevent orders from being delivered, including but not limited to weather conditions, local circumstances, and the inability to contact a customer at the point of delivery. An automated text messag

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Your Gopuff order (UK)

UC
My rider didn’t come to my door.

We’re so sorry that your rider didn't deliver to your door. We want you to have an amazing experience and the best customer service every time you order. For support, please reach out to our Customer Service Team via Live Chat, go to Account > Help > Chat with Support. Prefer email? You can also rea

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Your Gopuff order (UK)

UC
What if I don’t receive an order confirmation via email or text?

If you place a Gopuff order, you should receive both an SMS confirmation and an email confirmation. Please verify your mobile number and email address associated with your Gopuff account. You can do so by visiting “my account” in the app or on the website and choosing the “settings” section to view

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Your Gopuff order (UK)

UC
I experienced a problem with my rider

We’re so sorry that you had a bad experience with your rider. We want you to have an amazing experience and the best customer service every time you order. Please reach out to our Customer Service Team to report the issue and we'll be happy to help. The quickest way is through Live Chat in the app:

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Your Gopuff order (UK)

UC
Items in my order are melted.

We’re really sorry to hear that something arrived melted! That’s definitely not the seamless experience we want you to have. ​ Please reach out to our Customer Service Team as soon as possible. The quickest way is through Live Chat in the app: Account > Help > Chat with Support, we're here 24/7! Pre

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Your Gopuff order (UK)