We're sorry your order didn't arrive within the timeframe initially provided, we understand that you want your stuff as quickly as possible! Changes may occur due to rider capacity, traffic or other extenuating circumstances. The order status page in the app or on the website will keep you updated about your order, nothing's wrong! We want to be as honest as possible about when your Gopuff order will arrive. If you’re seeing something on the order status page that doesn’t make sense or you feel that the information on that page is incorrect, please feel free to reach out to our Customer Service Team for additional assistance, but please understand that agents generally do not have any additional information beyond what you’re seeing on your account. You can contact us via live chat 8am-2am Monday to Sunday via our app, go to Account > Help > Chat with Support.