We're sorry to hear that you've had a damaged item in your order! We realised that's not ideal, and it is definitely not the type of experience we want our customers to have with us. Please start by filling out the form here.

Please ensure you are reaching out within 24 hours after your delivering has been completed. Claims made outside the 24-hour period will not be reviewed. Once you have completed that, an agent from our team will reach out to you via email with an outcome.

For further assistance, please reach out to our Customer Service Team via Live Chat on our app, go to Account > Help > Chat with Support.

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