Why doesn't my coupon discount or Puff Points Reward apply to certain items?


In order to comply with regulations, general discounts and coupons cannot be applied to baby formula, tobacco and in most cases alcohol items. Please note that coupons, discount codes & puff point rewards have specific terms and conditions. This includes meeting a minimum order spend (usually £20) and making sure you've not added any items that will be excluded. If you're unsure of the terms and conditions, please contact our Customer Service team via live chat 8am-2am Monday to Sunday via our app, go to Account > Help > Chat with Support.