My coupon/discount code isn't applying to my order.


Please note that coupons and discount codes have specific T&Cs. This includes meeting a minimum order spend (usually £20) and making sure you've not added any items that will be excluded. In most cases, general discounts and credits cannot be applied to alcohol or tobacco items. This restriction also applies to Puff Points Rewards. If you're unsure of the T&Cs, please contact our Customer Service team via live chat 8am-2am Monday to Sunday via our app, go to Account > Help > Chat with Support.