Can I Cancel An Order Whilst In Delivery?

In some cases, yes.

For example:

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• Customer has not answered messages or calls and you cannot locate them

• Wrong address provided 

• Road access to address (road closure) 

• Vehicle breakdown 

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If you are unable to locate a customer or they have not answered, please ensure you have sent 2 text messages and called 3 times. You must wait 10-15 minutes before cancelling.

To proceed and cancel an order, please navigate to Live Chat > Delivery > Trip/Order Issue > Current Trip/Order Issue > Current Trip Issue > Select Reason.