Weekly Summary Explained

Although there is no minimum requirement for Acceptance Rate, please note that consistently rejecting or letting trip offers expire negatively impacts the experience for other delivery partners and our customers. If you reject or let expire more than 2 offers in an hour during a scheduled block, you will no longer be eligible to earn Wait Pay for the remainder of that block. 

You can improve your Acceptance Rate by consistently accepting trips that are offered to you. Turn on your notifications so you do not miss offers.

Allowing the timer to run out is considered an offer rejection and will be reflected in your Acceptance Rate accordingly. Remember that you can pause trip offers at any time if you are temporarily unable to deliver – during the time you are paused, you will not receive any offers.

The higher your completion rate is,  the more likely you are to be eligible for special incentives, like GoMissions or being prioritized in the queue. Lower completion rates may trigger a review of your account and in egregious circumstances, may lead to deactivation.

Orders canceled by the customer are counted as completed deliveries for the purpose of your completion rate. Your completion rate decreases only if you cancel the order for reasons other than ID verification issues.

You will never be penalized for canceling an order containing a regulated product if you are not able to reach the customer, successfully verify the customer’s ID, or if you believe the customer is inebriated. These instances will be counted as completed deliveries and you will still receive the base pay for those orders.

We understand that life happens, whether it’s a family emergency or your car breaking down. That’s why you only need to maintain a minimum completion rate of 90% before your account is reviewed. Remember, if you ever feel like you are in danger while delivering, please call 911.

If your completion rate falls below 90%, your account may be reviewed and you may be de-prioritized in the queue or temporarily lose access to the platform.

No, your Completion Rate only takes into account the orders you successfully deliver after accepting the offer. However, as noted above, offer rejections do impact your acceptance rate. 

An on-time delivery rate below 90% may cause your account to be reviewed. 

You can improve your On-Time Delivery Rate by:

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• Pausing trip offers in the app when you need to take a break. You are encouraged to pause trip offers while using the restroom, grabbing a snack, charging your e-bike (if applicable), taking another gig opportunity, etc. Pressing the ⏸️ button signals to our system that you are temporarily unavailable to accept trip offers, ensuring the order doesn’t get held up.

• Minimizing time between accepting a trip and scanning components.

• Minimizing time between picking up orders and leaving the facility

• Following the delivery sequence provided by the app to ensure time-sensitive orders are properly prioritized.

• Using GPS to optimize your route to the customer

• Not running errands or making unrelated stops in the middle of a Gopuff delivery 

Requestable hours are distributed in favor of those with higher scheduled availability for the preceding 4 weeks. You can view your Scheduled Availability for the preceding 4 weeks by clicking into the metric in your Weekly Summary. 

To improve your Scheduled Availability…

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• Only request blocks that you 100% plan on committing to. This means arriving on-time and staying until the scheduled block is over.

• If you are unable to work one of your scheduled blocks, drop it in the app ahead of time with no penalty.

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As a reminder, scheduling blocks is not required for earning with Gopuff. You are able to deliver on-demand at any time by simply going online and heading to the facility. 

You can find your Weekly Summary in the Account section of your app. While you will only be able to view the summary for the previous week, you’ll also be able to see how your metrics changed compared to the week prior.

The metrics are updated every Monday morning. On Monday, you’ll be able to view your metrics for the previous week (Monday - Sunday). Check the dates under ‘Weekly Summary’ at the top of the page to confirm the time period being reported.

For questions regarding your Weekly Summary, contact us directly from Gopuff Driver App by following these steps:

1. Under the Account tab, Select Get Support

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2. Under Contact and Feedback, Select Contact Support

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3. Select Start Conversation

You can also Initiate a chat by selecting the icon on the bottom right corner of the page.

We’d love to hear your feedback! Scroll past your Weekly Summary to the Account Management section of your app and click Get Support → Share App Feedback.

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