What's the Puff Points Reward Program?


PUFF POINTS REWARD PROGRAM T&CS (United Kingdom) The following Terms and Conditions (these “T&Cs”) contain important information regarding the Puff Points Rewards Program (the “Program”) sponsored by GoBrands UK Holdings Ltd. or its subsidiaries, licensees and affiliated companies (collectively, “Sponsor,” “we,” “our,” or “us”). These T&Cs are a binding agreement between you and Sponsor. Please read the following T&Cs carefully. Your use of the Program and/or the Program website, www.Gopuff.com (the “Site”) and/or any related application (the “App”), is subject at all times to these T&Cs and all applicable laws. Please read these T&Cs and the Sponsor Privacy Policy at Gopuff.com/home/privacy-agreement carefully before using the Program, the App, or the Site. By participating in the Program, you agree to these T&Cs. If you do not agree to these T&Cs, you may not participate in the program. For the up-to-date version of the T&Cs, please visit https://www.gopuff.com/go/terms-and-conditions. You agree that we may provide notices, disclosures and amendments to these T&Cs, and other information relating to the Program by electronic means, including posting such information and materials online at https://www.gopuff.com/go/terms-and-conditions. Being eligible for the Program entitles members (“Members” or “you”) to take advantage of certain Program rewards (“Rewards”) that may change from time to time and, which may be made available for limited times, all as determined by Sponsor in its sole discretion. You can find out about available Rewards and offers by checking the Site and/or the App. Sponsor reserves the right to modify these T&Cs at any time, without notice to you, so it is important to check the T&Cs periodically. These T&Cs do not alter in any way the terms or conditions of any other agreement you may have with Sponsor for other products or services. Participation in the Program and/or redemption of Rewards is considered acceptance of these T&Cs, the Privacy Policy, Sponsor’s End-User License and Terms of Service (the “End-User License”), and all other applicable operating rules, policies, and/or procedures that may be published or modified by us from time to time on the Site or the App, each of which is incorporated by reference. In the event of any conflict between these T&Cs and the End-User License, the End-User License shall take precedence. Sponsor may, in its sole and absolute discretion, cancel, change, suspend or modify any aspect of the Program and/or any Reward at any time, including the availability of any Reward, without notice. Your continued access to or participation in the Program following any such changes or modifications confirms your acceptance of these T&Cs and such changes or modifications. If you do not agree with these T&Cs, you must stop accessing and participating in the Program. PROGRAM PERIOD: This Program will continue until terminated, suspended, modified, and/or converted to another program by Sponsor, as determined by Sponsor in its sole discretion. ELIGIBILITY: To be eligible for the Program, you must have a valid customer account with Sponsor, have a physical address located within a valid Sponsor delivery zone, and be eligible to make purchases and receive services from Sponsor. The Program is not targeted towards, nor intended for use by, anyone under the age of eighteen (18). If you are under eighteen (18), you may access and participate in the Program only under the supervision of a parent or legal guardian who agrees to be bound by the terms of these T&Cs. To enroll in the Program, you must create a valid customer account with Sponsor and make a valid purchase from the Site or the App. Creation of a customer account may require that you provide the following information: telephone number, e-mail address, physical address, and payment information. Once you have a customer account, you are automatically enrolled in the Program and start earning Puff Points (as defined in the section titled "Earning Points") just by ordering. You must provide true, accurate and complete information as required, and you must keep your account information up to date at all times. You may not create an account using another person’s name or information, including e-mail address and/or telephone number. You are solely responsible for the activity that occurs on your account and for keeping your account password secure. You may never use another person’s account or registration information for the Program without permission. You must notify us immediately of any breach of security or unauthorized use of your account. You should never publish, distribute or post login information for your account. The Program is provided to individuals only. Corporations, associations or other groups may not participate in the Program. It is fraudulent for any individual or company, association, or group to direct, encourage, or allow individuals to use a single account for the purpose of accumulating points for combined use. EARNING POINTS: Once you become a Member, you can begin earning Program points (“Puff Points”) by purchasing items on the App or the Site. The Rewards that are available to you through the Program are based on the number of Puff Points that you earn. Each product that is available on the App and the Site is assigned a point value, determined in Sponsor’s sole discretion. Delivery fees, tips, taxes, and other charges do not count towards earning Puff Points. Accrued Puff Points do not expire, as long as you have an active customer account with Sponsor. Complete details and descriptions of eligible Program activities, how to earn Puff Points in the Program, Puff Point values for each product, and Puff Points needed to redeem Rewards will be available on the Site and the App. Note that eligible activities and the Puff Point values for products and activities are subject to change at any time in Sponsor’s sole discretion, but no change will be considered effective until such changes have been published on the Site and App. You expressly agree that Sponsor shall not be responsible for the loss of any Puff Points and/or Rewards that can be obtained through the Program, regardless of monetary value, in the event there is any catastrophic data or server error, criminal act, vandalism, cyber-attack or other events outside our reasonable control which make it impossible for Sponsor to determine the number of Puff Point totals for any account or accounts. Sponsor reserves the right to suspend, terminate, revalue or modify, without liability, or notice to Members, all or part of the Puff Points value structure and offers and any merchandise or service. Subject to the terms hereof, Sponsor reserves the right to adjudicate all Puff Points discrepancies in its sole discretion, and the Members agree to abide with any such adjudication. Purchases made before the Program begins or after Program ends will not be eligible. Puff Points will be posted to your account upon completion of eligible orders. Once posted to your account, all Puff Points will be immediately available for redemption. Sponsor may freeze or eliminate Member’s account if fraudulent activity is suspected and/or if purchases are not directly related to Member’s own purchasing activity. There are no participation or membership fees associated with the Program. Puff Points accrued in connection with the Program are promotional, have no cash value and cannot be redeemed for cash. If you terminate or otherwise delete your Sponsor customer account, all Puff Points earned prior to such termination shall be deemed void, and you will not have the ability to redeem those Puff Points for Rewards. POINTS REDEMPTION: Puff Points may be redeemed for Rewards listed on the Site and App. Rewards are available only while supplies last, and quantities may be limited. Sponsor may change at any time, and from time to time, the available Rewards without notice. Member will not be able to redeem Puff Points for a Reward if Member has insufficient Puff Points for such Reward. Any items received as a result of redemption of Puff Points may not be exchanged or returned for cash or credit. Members can choose to redeem Rewards for which they have accumulated a sufficient number of Puff Points, or they can continue making purchases to continue accumulating Puff Points in order to redeem Rewards for which a greater number of Puff Points is required. You may only redeem one (1) Reward at a time. When a Reward is redeemed, it becomes active on the Member’s account. Each active Reward must be used before another Reward can be redeemed. If an active Reward is not used within the time period indicated by Sponsor, it will expire and be deemed void. REWARD CONDITIONS: The Program and/or the Rewards are void where prohibited by law. If a Reward becomes unavailable, Sponsor may substitute a prize of equal or greater value. Rewards are not redeemable for cash. Your Puff Points and Rewards are personal to you and may not be sold, transferred, or assigned to or shared with, family, friends or other third parties or used by you for any commercial purpose. Sponsor makes no warranty in any respect as to any Rewards, merchandise or service available within the Program. CHANGES; TERMINATION: Sponsor may, in its sole and absolute discretion, cancel, change, suspend, or modify any aspect of your account, the Program, Puff Points, and/or any Reward at any time, including the availability of any Reward, without notice. Sponsor may, in its sole and absolute discretion, terminate or suspend any Member’s participation in the Program for breach of these T&Cs, or for taking any actions that are inconsistent with the intent of these T&Cs. If you violate any of the provisions contained in these T&Cs, Sponsor reserves the right to issue you a warning regarding the violation or immediately terminate or suspend any accounts you have created using the Program. You agree that Sponsor need not provide you notice before terminating or suspending your account. Sponsor reserves the right at its sole discretion to prohibit any Member from participating in any aspect of the Program, if Sponsor deems or suspects that such Member has engaged in or has attempted to engage in any of the following: (a) acting in violation of these T&Cs; (b) damaging, tampering with or corrupting the operation of the Program, Site or App; (c) acting with intent to annoy, harass or abuse any other person; (d) any inappropriate, uncooperative, disruptive, fraudulent, potentially fraudulent, or unusual behavior or activity; or (e) activity deemed in the sole discretion of Sponsor to be generally inconsistent with the intended operation of the Program. Any decision Sponsor makes relating to termination or suspension of any Member’s participation in the Program shall be final and binding in all respects. Sponsor shall be the sole determiner in cases of suspected abuse, fraud, or breach of these T&Cs or intent of these T&Cs. Breach of these T&Cs: When a breach of these T&Cs occurs, we may take such action as we consider appropriate in the circumstances, including but not limited to, taking legal proceedings against Member for reimbursement of all costs, including attorney’s fees and costs, arising from, or related to any breach by Member of any of these T&Cs or any violation by Member of applicable law. GOVERNING LAW; DISPUTE RESOLUTION: The provisions in the End-User License on Governing Law and Dispute Resolution are incorporated herein by reference. SEVERABILITY. If any provision or part of a provision of these T&Cs is unlawful, void or unenforceable, the remaining provisions will remain in full force and effect. Our responsibility for loss or damage suffered by you: We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these T&Cs, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these T&Cs or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable or not caused by us breaking the T&Cs. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Agreement was made, both we and you knew that it might happen. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; and for breach of your legal rights. To the fullest extent permitted by applicable law, no responsibility or liability is assumed by the Sponsor for technical problems or technical malfunction arising in connection with any of the following occurrences which may affect the operation of the Program and/or Site or App: hardware or software errors; faulty computer, telephone, cable, satellite, network, electronic, wireless or Internet connectivity or other online or other communication problems; errors or limitations of any Internet service providers, servers, hosts or providers; garbled, jumbled or faulty data transmissions; failure of any e-mail transmissions to be sent or received; lost, late, delayed or intercepted e-mail transmissions; inaccessibility of the Site or App in whole or in part for any reason; traffic congestion on the Internet or Site or App; unauthorized human or non-human intervention of the operation of the Program, including without limitation, unauthorized tampering, hacking, theft, virus, bugs, worms; or destruction of any aspect of the Program, or loss, miscount, misdirection, inaccessibility or unavailability of an account used in connection with the Program. Without limiting the foregoing, and to the fullest extent permitted by law, everything on the Site and App is provided “as is” and we make no representation as to the quality, completeness or accuracy of any content made available on the Site and/or App. All conditions, warranties and other terms which might otherwise be implied by applicable law, course of dealing or the law of equity are, to the extent permitted by applicable law, expressly excluded. NO WAIVER: If we do not insist immediately that you do anything you are required to do under these T&C, or if we delay in taking steps against you in respect of your breach of these T&Cs, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. PRIVACY. All information collected about you in connection with the Program is subject to our privacy policy, which can be found at Gopuff.com/home/privacy-agreement (“Privacy Policy”). By enrolling in the Program, you consent to the release of information to selected third parties to carry out the Program, as further detailed in our Privacy Policy. You shall maintain and update your registration information to ensure that it is always current, complete and accurate. SPONSOR: GoBrands UK Holdings Ltd., 48 Hoxton Square, London, N1 6PB CONTACT: If you are having difficulty accessing or navigating the Site or App or have other questions about the Program, please send an e-mail to support.uk@gopuff.com.