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By going to the Gopuff app, clicking the account icon at the bottom of the page, and selecting Help.
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About Gopuff
After finishing the process of setting up your Stripe account, you will have some questions. We are here to help!When do I get paid?Gopuff’s pay cycle runs every Monday at 5AM local time through the following Monday at 4:59AM. We process your weekly pay on Tuesdays, and it may take a few days to a
Delivery Partner Pay
Discounts designed with you in mindAt Gopuff we're committed to providing a great experience for Delivery Partners and making valuable deals and discounts available through our business partnerships.FUTURE Health Gopuff is partnering with FUTURE Health to provide delivery partners access to un
Perks and Partnership
As a Gopuff delivery partner, your Weekly Summary helps you track the quality of the services you provide to customers through the platform.These metrics are calculated on a weekly basis, looking at Monday - Sunday of the previous week.You can see the previous week’s metrics and how they are calcul
Account Info
Nothing is wrong! We want to be as honest as possible about when you’ll receive your Gopuff order. If your delivery estimate changes for any reason, we update your ETA immediately so you know when to expect your order. ETA’s may be adjusted for a variety of reasons: road conditions, weather conditio
Your Gopuff Order
Requirements for being a Gopuff Delivery Partner To be a Gopuff Delivery Partner, you need to meet the following requirements:21+ years oldValid U.S. driver’s licenseVehicle and car insurance in your nameSmartphone with the most up-to-date operating systemWilling & able to pass a pre-paid regul
Become a Delivery Partner
If you place a Gopuff order, you should receive both an SMS confirmation and an email confirmation. Please verify your mobile number and email address associated with your Gopuff account. You can do so by visiting “Account” in the app and choosing the “settings” section to view and edit your account
To earn with Gopuff, you first need to set up your Stripe account. Stripe is our payments platform, offering fast, secure payments and an easy login experience for Gopuff delivery partners. To set up your Stripe account, follow these steps:Download the Gopuff Driver appOpen the app and tap Account
We’re so sorry that your order couldn’t be delivered as planned. The delivery process contains many variables that sometimes prevent orders from being delivered, including but not limited to weather conditions, local circumstances, and the inability to contact a customer at the point of delivery. An
If your customer's order includes alcohol or other regulated products, you will automatically be prompted through the Gopuff Driver app to scan their ID. The process below helps ensure a compliant delivery:When the customer presents their ID, examine the front and back and confirm that it (a) is th
Delivering Alcohol and Other Regulated Products
We understand how important it is for you to receive your order quickly! For the most up-to-date information on your order’s estimated delivery, please check the order tracking provided in the Gopuff app.The delivery window may change on occasion, but this is not indicative of any issues. We strive
While you are not required to tip, your delivery partner would most certainly appreciate it if you did! You may leave your driver a tip on your credit card or debit card at checkout in the app. Your delivery partner gets 100% of your tip! Additionally, if you would like to increase your tip amount,
Payments, Coupons and Discounts
Coupon eligibility varies based on multiple criteria. Please double-check all of the terms and conditions for your coupon: including eligibility, expiration date (expired coupons cannot be reinstated), product limitations, and total cart minimums. We made an update (8.25.0) to our app where you can
The My Stats page is replacing the Weekly Summary to give you more transparency and real-time feedback on your 100 most recent orders. The new My Stats page will be rolling out to US delivery partners over the course of the next four weeks. If you're looking for information about the Weekly Sum
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