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We're so sorry that you had a bad experience with your delivery partner. We want you to have an amazing experience and the best customer service every time you order. We would be happy to speak with you, please reach out to our Customer Service Team by going to the Gopuff app, clicking the account i
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Your Gopuff Order
To earn with Gopuff, you first need to set up your Stripe account. Stripe is our payments platform, offering fast, secure payments and an easy login experience for Gopuff delivery partners. To set up your Stripe account, follow these steps: Download the Gopuff Driver app Open the app and tap Acc
Delivery Partner Pay
When an order is canceled, the delivery partner is responsible for returning it to the facility they picked it up from. The return process is simple, and the app will walk you through it every step of the way. Why do orders get canceled? In most cases, an order is canceled by the delivery partner (v
Delivering
Regardless of whether you’re delivering on-demand or during a scheduled block, the following pay components will make up your total earnings: Base Pay This is what you earn for every trip you accept and complete, and it's determined by the estimated time and effort required to complete the trip. Whe
Cancel Subscription If you would like to cancel your FAM subscription, you can manually cancel through your Gopuff app. To do so, you will need to go to your Account Settings > FAM Membership > Cancel Membership. If you have already paid the fee for the current month’s subscription, the benefits wil
Your Gopuff Account
In order to protect your personal and financial information, our agents do not have a way to accept payment over the phone. You will need to place an order through our app, but please feel free to reach out to our Customer Service Team if you’re having trouble navigating the order experience! You ca
While you are not required to tip, your delivery partner would most certainly appreciate it if you did! You may leave your driver a tip on your credit card or debit card at checkout in the app. Your delivery partner gets 100% of your tip! Additionally, if you would like to increase your tip amount,
Payments, Coupons and Discounts
If you place a Gopuff order, you should receive both an SMS confirmation and an email confirmation. Please verify your mobile number and email address associated with your Gopuff account. You can do so by visiting “Account” in the app and choosing the “settings” section to view and edit your account
Nothing is wrong! We want to be as honest as possible about when you’ll receive your Gopuff order. If your delivery estimate changes for any reason, we update your ETA immediately so you know when to expect your order. ETA’s may be adjusted for a variety of reasons: road conditions, weather conditio
By going to the Gopuff app, clicking the account icon at the bottom of the page, and selecting Help.
About Gopuff
Requirements for being a Gopuff Delivery Partner To be a Gopuff Delivery Partner, you need to meet the following requirements: 21+ years old Valid U.S. driver’s license Vehicle and car insurance in your name Smartphone with the most up-to-date operating system Willing & able to pass a pre-paid reg
Become a Delivery Partner
Delivery partners in the State of California who received notification of contract termination are eligible to appeal their deactivation. The option to appeal a contract termination will be detailed at the end of the relevant contract termination email. You will have up to one week to submit any r
Earning in California
Why am I being put on a waitlist? If the location you selected is currently at capacity for drivers/bikers, you will be placed on a waitlist and notified via email. You will remain on the waitlist until there is a need for more delivery partners in that area. What if I want to apply for a differ
We sincerely apologize for the mistake! We would be happy to correct this, please reach out to our Customer Service Team by going to the Gopuff app, clicking the account icon at the bottom of the page, and selecting Help.
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