We're sorry to hear that you've had a melted item in your order! We realise that's not ideal, and it's definitely not the type of experience we want our customers to have with us. If part of your order is melted, please start by filling out the form here.

Please ensure that you are reaching out within 12 hours after your delivery has been completed. Claims made outside the 12-hour window will not be reviewed. Once you have completed that, an agent from our team will reach out to you via email with an outcome.

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For further assistance, please reach out to our Customer Service Team via Live Chat anytime on our app, go to Account > Help ? Chat with Support.