What should I do if I suspect fraudulent or suspicious activity on my account?

If you notice suspicious activity on your banking statement, we strongly recommend that you contact your Financial Institution to report the potentially fraudulent activity. Due to privacy concerns, there is very little we can do for you directly through our Customer Service Team. Your Financial Institution will reach out to us and we will be happy to work with the information they request.

We also advise visiting the Account section of your Gopuff account and removing any methods of payment stored on your account, and verifying both your phone number and email address are accurate.

If you need any additional support, please reach out to our Customer Service Team and we'll be happy to help. The quickest way is through Live Chat in the app: Account > Help > Chat with Support, we're here 24/7!

Prefer email? You can also reach us at support.uk@gopuff.com.