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VEEV One and Gopuff: Recycle and Reward
Updated
VEEV One and Gopuff: Recycle and Reward
Our Recycle and Reward scheme enables you to get rewards when you return used (i) vapes (re-chargeable or single use), (ii) vape pods, and (iii) vape cartridges (‘recyclables’). In these terms and conditions, when we refer to ‘we’, ‘us’ our ‘our’ we mean Philip Morris Limited or our trusted partner Gopuff. References to ‘you’ means any user of the Recycle and Reward scheme.
a. Eligibility
To get rewards you must be a nicotine user, aged 18 or older, and living in Great Britain. Recycle and Reward is not available if you’re in Northern Ireland, the Hebrides, Shetland Islands, Orkney Islands, Isles of Scilly, Jersey, Guernsey or the Isle of Man.
When you send us your recyclables via Gopuff, you must also have a Gopuff account.
b. Recyclables we’ll accept
We don’t accept other types of electrical waste as part of our Recycle and Reward Scheme, so please ensure that any chargers, cables or accessories used with your recyclables are disposed of at your local WEEE collection facility.
c. Rewards when you recycle via Gopuff
From 6th May 2025 until 30th July 2025, you can return recyclables to Gopuff.
Our current reward is a £5 e-voucher, for use on Gopuff, which can be redeemed against the following smoke-free products: (i) a VEEV or (ii) a ZYN product.
To get the reward, use the pre-paid recycling bag you received with your vape order. Alternatively, you can add a pre-paid recycling bag to your order on the Gopuff app by visiting the product page [https://gopuff.com/gb/c/dm22364].
You will need to scan the QR code on your order insert, or visit [http://bit.ly/3Hahx6Q] and complete an online form detailing your:
Name
Email address
Phone number
Tracking number on the label of your pre-paid recycling bag
The number of vapes you are returning
Your name, email address and phone number must match those on your Gopuff account to receive your reward.
Once you have completed the above steps, you will need to take your pre-paid recycling bag to the Post Office.
You will need to follow all the instructions we provide you and for safety reasons, please do not send in the post recyclables with cracked casings or exposed, detached or damaged lithium batteries. Dispose of these in store with vape recycling collection facilities or at your local WEEE collection facility alternative.
You can return as many recyclables as you like but you’ll only get 3 rewards per calendar month.
Once we have received and processed your return, you will receive a £5 coupon code which will be sent via email. To redeem the coupon you will need to enter the code at checkout on Gopuff.
The single use e-voucher lasts until 30th July 2025. If you don’t use it, you’ll lose it.
Only one e-voucher can be used per transaction on Gopuff and it can only be redeemed when spending at least £6 in a single transaction. Please note that usual delivery charges will apply to your order.
We do not offer credit notes, issue discount codes or provide a cash alternative.
d.General
Once you’ve given us your recyclables they cannot be returned.
Rewards cannot be used in combination with any £5 recycling e-vouchers, other vouchers or discount code you may be entitled to.
Recycle and Reward is for your personal and non-commercial use only.
If we suspect that you might be in breach of these terms and conditions, or otherwise attempting to defraud us, we can refuse to accept future recycling requests and withdraw rewards.
We reserve the right to suspend, amend or withdraw rewards, or the Recycle and Reward scheme in its entirety, at any time.
Your personal data will be processed in accordance with Gopuff’s privacy policy which can be found here:
https://legal.Gopuff.com/policies/en/
If you have any questions, please reach out to our Customer Service Team as soon as possible. The quickest way is through Live Chat in the app: Account > Help > Chat with Support, we're here 24/7!
Prefer email? You can also reach us at support.uk@gopuff.com.