National Lottery Scratchcards FAQs

1. Can I buy scratchcards from Gopuff?

Yes, customers can purchase scratchcards through Gopuff.

2. How old do I need to be to buy scratchcards?

You must be 18 years of age or older.

3. Will my ID be checked when scratchcards are delivered?

If you look under the age of 25, your ID or passport will be checked upon delivery for all scratchcard orders.

4. What happens if I don’t have my ID when the order arrives?

If you cannot present a valid ID at delivery, your items will not be handed over — but you will still be charged.

5. Can the driver complete the delivery if I am underage or intoxicated?

No. The driver cannot complete any part of the delivery if the customer is under 18, does not have a valid ID, or appears intoxicated.

6. What forms of ID are accepted?

Acceptable IDs include:

• Driving licence

• Citizen Card

• Any valid (non-expired) passport

7. What IDs are not accepted?

Unacceptable IDs include:

• Birth certificates

• School or work ID cards

• Expired passports

8. How do I claim a prize if my scratchcard wins?

Prizes are not claimed through Gopuff - all claims must be submitted directly to The National Lottery. Full instructions on how to claim a prize can be found here.

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9. Where can I get help with gambling?

If you or someone you know is affected by problem gambling, free and confidential support is available 24/7.

Support organisations:

- GamCare — Free advice, support, and counselling for anyone affected by gambling

Helpline: 0808 8020 133 (freephone, 24/7)

Live chat: gamcare.org.uk

- BeGambleAware — Independent information and advice about gambling

Website: begambleaware.org

Helpline: 0808 8020 133 (shared with GamCare)

- GamStop — Free self-exclusion service that lets you restrict your online gambling activity

Website: gamstop.co.uk

- National Gambling Helpline — Confidential support for problem gamblers, their friends, and families

Helpline: 0808 8020 133

Self-help tools:

- Set a personal budget for scratch cards and stick to it

- Never chase losses by buying more cards

- Take regular breaks from gambling

- Talk to someone you trust if you feel gambling is becoming a problem

Retailer self-exclusion:

- You can ask a retailer to stop selling you scratch cards

- The National Lottery also offers tools at national-lottery.co.uk to help you manage your play

Gambling should always be fun. If it stops being enjoyable, please reach out for support.

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If you need any support, please reach out to our Customer Service Team and we'll be happy to help. The quickest way is through Live Chat in the app:

Account > Help > Chat with Support, we're here 24/7!

Prefer email? You can also reach us at support.uk@gopuff.com.